Screen Loads Sideways - video card issue?
- From: BG <BG@xxxxxxxxxxxxxxxxxxxxxxxxx>
- Date: Thu, 29 Jan 2009 16:29:01 -0800
Have had a prolonged problem (sorry for the length of this email. I posted
it in another newsgroup by mistake too.) Would appreciate some help. Four
months ago, I bought an HP pavilion notebook (dv5t-1000) with 64 bit vista
ultimate (4GB DDR2 sys memory, 250 GB hard drive), an HP docking station and
HP 20" external monitor with wireless key board and mouse. My video card is
nVidia GeForce 9600M GT. Everything was fine and I loved it but within one
month, the screen on the laptop and monitor would load sideways or upside
down whenever it felt like it. Only happened at startup, never while I was
working. And it didn't happen all the time. Kept happening for another month
so I called HP. Spent hours and hours with HP on the phone. Uninstalled and
reinstalled latest nvidia
drivers a few times, updated bios etc. Tried using the crtl-alt hot keys
with arrows but it does nothing. Occasionally, I am able to rotate the
screen by opening the GeForce manager but that doesn't always work. Even if
it does work, the screen loads sidesway or upside down even after I do that
fix. On one or two occasions, disconnecting the monitor from the laptop
fixed it but sometimes it stays stuck.
HP now tells me they think Vista (all versions and particularly 64 bit) has
problems with the driver for the monitor. No updates available and not HPs
problem!!! I can't count their theory but am hoping they are wrong. Did
some research on the Windows website site in the compatability center and
can't find the 9600M GT listed on either the "yes compatible" or "not
compatible" lists for Vista 64 or 32 bit. nVidia website doesn't help
either. But there are enough non-compatible video cards for vista that I am
wondering if anyone out there has any information you can share? Or any
ideas for how I can fix this? It's making me crazy and takes a while to fix
whenever it happens. Brand new HP laptop and all the peripherals are now a
very expensive paperweight. HP is telling me that the only fix may be to
return the equipement and they'll refund my money!!!! I'm thinking that if I
can find out whether the 9600M GT is compatible or not, I can just ask them
to replace the video card with one that is compatible. Is that viable? Any
thoughts of any kind on how to fix the problem or on the compatability issue
would be greatly appreciated!! Thank you so much.
.
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