Re: Desktop Display Problem/UPDATE-WON'T START!

Tech-Archive recommends: Repair Windows Errors & Optimize Windows Performance

I'm guessing you didn't burn a set of recovery discs for it? Recovering from the discs would be the next thing to try before giving it up as a warranty issue. HP will supply the discs if you ask for them, probably for a nominal fee.

https://warp2.external.hp.com/driver/dr_country_select.asp?Product=486572-002&lang=en&cc=ca

I can't tell from here if yours is a hardware problem or possibly a virus infection but from what you've said it might be that you've had a hardware problem in that laptop all along.

If the computer is only 5 months old it should still be covered under the HP warranty, shouldn't it? Unless it is a refurb maybe? It's a tricky situation what with Circuit City's current situation. If it isn't under HP warranty then you should make use of the Circuit City warranty you paid for before the company goes under (if they go under). Under the circumstances I'd avoid leaving it for repairs (unless they'll do it while you wait) and try to get a replacement computer out of them.



"Lucy" <Lucy@xxxxxxxxxxxxxxxxxxxxxxxxx> wrote in message news:C0940785-4663-4814-AAAB-F860BF88AF24@xxxxxxxxxxxxxxxx
Well, now it seems that I have a much worse issue. I was all set to do a
system recovery from the hard drive partition (not a big deal, I have done it
plenty of times) Had everything backed up and was ready to go. I first tried
start/recovery manager/recovery manager. My computer went through the
motions, but never started by itself. I waited for a long time and finally
shut it off and started it back up again. Next I tried rebooting, and was
ready to hit F11 when my computer restarted. Problem with that is that the HP
screen with the F11 prompt didn't come up. (Not sure how long that has been
going on for!) Then I tried rebooting with hitting F8 before the Vista logo
came up, to boot in safe mode. Nothing, it just started as normal. Then I ran
misconfig to manually tell it to start in safe mode (which I have done in the
past with no issues) My computer shut down and hasn't started since! I am
totally sick over this (I even shed a tear or two) I do have the extended
warrantee which I purchased at Circuit City (go figure) that is still good
but I am hesitant to go that route because of the horror stories I have heard
about their CS and repairs!
My computer is only 5 months old, which really irks my toad.
Can any of you computer guru's help me? Please? LOL

I am a mess over this : (

Clark, it never even dawned on me to plug it into an external monitor!! I
haven't had my laptop for that long, so I will use that as my defense : )

I can't remember what driver it was that he instructed me to install, I
guess that is a moot point since I have Intel.

To answer your question RalfG, since you brought it to my attention my
computer DOES have intel!!! Why would Mr. HP assume otherwise? Oh, that's
right, it was an HP service rep I talked to @@
Quite possibly if I was told to install the correct driver I wouldn't be in
this situation. Then again, there is obviously something wrong if I wasn't
getting the HP screen at startup.
I checked and rechecked the resolution and kept coming up with the 1024x768.
The only option I had was the 1024x768, and something else that was quite
low, and that wasn't right either.

I TOTALLY APPRECIATE THE HELP/ADVICE FROM BOTH OF YOU : )



Thank you so much,
Robyn


"RalfG" wrote:

There are several versions of this computer and one of them uses an Intel
graphics chipset. Perhaps that is what is in yours?
Either way, according to the computer specifications the display resolution
should be set to 1280x800.

dv2901ca -Nvidia
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c01483915&cc=ca&lc=en&dlc=en&product=3753326

dv2901us - Intel
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c01496277&cc=ca&lc=en&dlc=en&product=3747188



"Lucy" <Lucy@xxxxxxxxxxxxxxxxxxxxxxxxx> wrote in message
news:1347C3A6-9DE3-4BF8-852F-0AD661DC3D2F@xxxxxxxxxxxxxxxx
> Hello,
> If someone in here could tell me how to fix my desktop issue I would be
> forever grateful. I wanted to check my email. I turned the computer > on,
> checked my mail and shut the lid. At that point everything was fine. > When
> I
> came back to it, I plugged it in, opened it and my desktop display was
> wonky.(I had this issue before, and did a restore which fixed the
> problem).
> The screen was stretched to the right and bottom and the curser just > kind
> of
> ran off the screen. The task bar doesn’t go all the way to the bottom > of
> the
> screen and when I put my curser under it, it is long and skinny, sort > of
> like
> you would look in one of those circus mirror's.This is what I have done > so
> far
> -Checked the resolution: and it’s where it is supposed to be 1024x768
> (60Hz)·
> - Tried to get a print screen, but it looked normal in the pic.
> -I updated the BOIS after running the HP health check and it told me to
> (quite honestly I have no clue what that means LOL)
> -Checked the driver to see if it needed an update , it didn’t
> -Checked this forum and didn't find anything here
> -Scoured over HP’s site, nothing
> -As the very last resort I called HP. He instructed me to DL NIVDIA > which
> I
> did, and then got the message that driver wasn’t compatible with > anything
> on
> the computer.
>
> Finally, Mr. HP asked me if I had anything important on my computer. I
> told
> him that there was nothing on my computer that wasn’t important. He > said
> that
> I would have to do a system recovery.
> My question is, do I really? Is this the only solution? I will continue
> with
> my backup just in case I do, meanwhile I will be praying that someone > sees
> my
> post AND has a better option : )
>
> HP Pavillion dv2910
> Vista Home
>
> Thanks, Robyn
>
>


.

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