Re: Laptop Sleep Issue

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SP2 did not help at all.

Does anyone here from MSFT know what the ACPI log error means?

"Adam Trotter" <atrotter01@xxxxxxx> wrote in message news:8F6295E5-EF3A-4A31-9807-7997CCFDF03A@xxxxxxxxxxxxxxxx
No problem, I appreciate the attempt.

I'm installing the SP2 beta now... will post back when it's done as to rather or not it helped.

"Michael Walraven" <mexxwalraven@xxxxxxxxxxx> wrote in message news:#71w2LKYJHA.4852@xxxxxxxxxxxxxxxxxxxxxxx
Sorry I wasn't able to help. Hope you find the problem.

Michael


"Adam Trotter" <atrotter01@xxxxxxx> wrote in message news:exsKXHKYJHA.1188@xxxxxxxxxxxxxxxxxxxxxxx
I have tried the HAL check, it didn't help.

The laptop is running the latest BIOS already. I have also already tried drivers, both the ones on the Toshiba website and the latest ones from Intel. The problem exists with either set of drivers.

I will probably give the beta of SP2 a try and see if it helps.

I am very curious as to what the GPE event message means.

"Curious" <mailmenot@xxxxxxxxxx> wrote in message news:#MIyzrFYJHA.4596@xxxxxxxxxxxxxxxxxxxxxxx
I have that Vista SP2 Beta has improved the handling of sleep mode on my wireless laptop.
"Michael Walraven" <mexxwalraven@xxxxxxxxxxx> wrote in message news:%23vUtGd$XJHA.5336@xxxxxxxxxxxxxxxxxxxxxxx
A simple check I would do is to check the Device Manager list for anything with a flag on it (and view hidden devices as well). Probably won't show anything but is easy.

As problems seems to touch on ACPI, and on 3D video I would do two things.
First check if there is an update for the BIOS on your machine. Second check for latest video drivers from the Toshiba site (not from the video card maker site).

Also some times there is a problem with Vista not seeing the proper hardware when it is started up. A recheck of the hardware can be forced by restarting with the HAL checking enabled.

in
msconfig
boot tab
advanced options button
check the 'detect HAL' option
(HAL Hardware abstraction layer, sits between the hardware and the operating system)

for instance if the BIOS is changed, sometimes Vista has to be forced to see the change.
(It is not done every startup as it would slow down the startup and normally the hardware does not change).

Also there may be updates for your machine available from Toshiba, check their site, especially for ones having to do with chipsets or ACPI.

standard warning, free advice is worth every penny, be sure to do a system checkpoint before following anyone's advice.

Michael



"Adam Trotter" <atrotter01@xxxxxxx> wrote in message news:u9PVw7#XJHA.5272@xxxxxxxxxxxxxxxxxxxxxxx
I wish it was a keyboard shortcut, but I'm almost positive it's not :)

I never thought about converting that number to hex... you're right, probably doesn't mean too much in this case :(. Another thing that is logged, this one from the ACPI Diagnostic log, is this:

Unexpected GPE event was fired on GPE bits that should be disabled.

- <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event";>
- <System>
<Provider Name="Microsoft-Windows-Kernel-Acpi" Guid="{c514638f-7723-485b-bcfc-96565d735d4a}" />
<EventID>2</EventID>
<Version>0</Version>
<Level>4</Level>
<Task>101</Task>
<Opcode>0</Opcode>
<Keywords>0x8000000000000001</Keywords>
<TimeCreated SystemTime="2008-12-17T02:18:46.348Z" />
<EventRecordID>67</EventRecordID>
<Correlation />
<Execution ProcessID="0" ThreadID="0" ProcessorID="0" KernelTime="4607894" UserTime="0" />
<Channel>Microsoft-Windows-Kernel-Acpi/Diagnostic</Channel>
<Computer>Jaime</Computer>
<Security />
</System>
- <EventData>
<Data Name="GpeRegister">3</Data>
<Data Name="UnexpectedEventMap">25</Data>
</EventData>
</Event>

I have no clue what that one means :), but I'm wanting to go out on a limb and say it could be a BIOS bug?

"Michael Walraven" <mexxwalraven@xxxxxxxxxxx> wrote in message news:e10ZYy#XJHA.4424@xxxxxxxxxxxxxxxxxxxxxxx
error code 2147483649 in decimal equates to 0x80000001 in hex, or -1 in signed magnitude and as such may not have much significance.

really long long shot, could there be some keyboard combination used during gaming that is triggering a sleep command ?

Michael


"Adam Trotter" <atrotter01@xxxxxxx> wrote in message news:C0549212-04D3-40E6-ACF2-841CE4A1F47F@xxxxxxxxxxxxxxxx
I have a problem with my wife's laptop entering sleep mode when I don't want it to. The laptop is a Toshiba Qosmio F45-AV411.

The laptop works great... until she plays a game. It doesn't seem to matter what, anything 3D intensive is enough. After a few minutes of gaming, the laptop will simply put itself to sleep. I don't think heat is an issue, the laptop does not feel hot to the touch at all. I am 100% positive that everything related to putting the PC to sleep is disabled, the power profile she is using is high performance. I enabled the Kernel-Power diagnostic log, and when the laptop puts itself to sleep, this is logged:

Log Name: Microsoft-Windows-Kernel-Power/Diagnostic
Source: Microsoft-Windows-Kernel-Power
Date: 12/15/2008 10:14:13 PM
Event ID: 62
Task Category: None
Level: Information
Keywords: (4)
User: LOCAL SERVICE
Computer: Jaime
Description:
The application or service \Device\HarddiskVolume3\Windows\System32\svchost.exe has overridden user power management settings with a code of 2147483649.
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event";>
<System>
<Provider Name="Microsoft-Windows-Kernel-Power" Guid="{331c3b3a-2005-44c2-ac5e-77220c37d6b4}" />
<EventID>62</EventID>
<Version>0</Version>
<Level>4</Level>
<Task>0</Task>
<Opcode>0</Opcode>
<Keywords>0x4000000000000004</Keywords>
<TimeCreated SystemTime="2008-12-16T04:14:13.453Z" />
<EventRecordID>49</EventRecordID>
<Correlation />
<Execution ProcessID="1480" ThreadID="2648" ProcessorID="0" KernelTime="138" UserTime="3" />
<Channel>Microsoft-Windows-Kernel-Power/Diagnostic</Channel>
<Computer>Jaime</Computer>
<Security UserID="S-1-5-19" />
</System>
<EventData>
<Data Name="ExecutionState">2147483649</Data>
<Data Name="AppNameLength">52</Data>
<Data Name="AppName">\Device\HarddiskVolume3\Windows\System32\svchost.exe</Data>
<Data Name="Pid">1480</Data>
<Data Name="Tid">2648</Data>
</EventData>
</Event>

Does anyone have a clue what that code means? I can't find any documentation about this event online at all. I don't know if it is a hardware issue or not, but knowing the meaning of that error code would be a great start.

Thanks a lot!


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