RE: System crash on full backup to WD external drive
- From: bullinmd <bullinmd@xxxxxxxxxxxxxxxxxxxxxxxxx>
- Date: Thu, 3 Jul 2008 15:16:02 -0700
Ed,
I seem to have the same problem using Windows Vista Ultimate 64 on my HP
Pavilion dv9420us using a WD 250GB "passport" USB external hard drive.
I suspect the problem may not be with Western Digital but with NVIDIA
because your driver file nvstor.sys in the "blue screen of death" you are
getting is similar to the driver file I am using when I get the "blue screen
of death": nvstor64.sys.
The "nv" at the beginning of the driver file name "tips off" the culprit
behind the problem (nv meaning NVIDIA).
I'm going to look further into this and confirm a hypothesis of mine.
"Ed" wrote:
Hi, all. I posed this question to Western Digital's support people, but they.
were of absolutely no assistance, essentially blowing me off and blaming
Microsoft.
I have a WD MyBook 1TB external hard drive. It's a replacement for a LaCie
drive that I broke accidentally. Because I broke my LaCie, which held all my
backups, I need to do a full system backup so I have one on file. (I'm
running Windows Vista Business SP1 on a Compaq Presario laptop. I've tried
this both before and after SP1 and have got the same result.)
The weekly file-only backups I have scheduled with Windows Backup work fine.
It's only the full system backup that gives me problems. Everything goes as
planned: I select the MyBook as the destination, and Windows starts the
backup.
Once it gets near the end (I'd say about 90% done according to the status
bar), I get the blue crash screen. Here's what it says:
DRIVER_IRQL_NOT_LESS_OR_EQUAL
Stop: 0X000000D1 (0X00000004, 0X00000002, 0X00000001, 0C807503FF)
nvstor.sys - Address 807503FF base at 8074C000, DateStamp 458d543d
It doesn't restart after that, it just sticks on the blue screen. I have to
shut the computer off and then turn it back on to do anything.
Can anyone clue me in on what might be going on?
I thought maybe my driver was out of date, but Windows Update can't find a
newer one, neither can it when I go into the device's properties. Unless I'm
missing something there, or it's something other than a driver issue.
Thanks
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