Re: Updates fail


You are still infected with all those errors still showing. (80070490, 80246007, 80070016 and C000013A)

You will need to flatten and rebuild your System with all those errors still popping up or call MS as per below and they will also probably advice the same. Good Luck Alice

See the "How to obtain help" section of, e.g.,

For home users, no-charge support is available by calling 1-866-PCSAFETY
(and/or 1-866-234-6020 and/or 1-800-936-5700) in the United States and in
Canada or by contacting your local Microsoft subsidiary. There is no-charge
for support calls that are associated with security updates. When you call,
clearly state that your problem is related to a Security Update and cite the
update's KB number (e.g., KB973593).

Or you can...

Start a free Windows Update support incident request:

The Consumer Security Support home page & Microsoft Update Solution Center
also offer support options

For more information about how to contact your local Microsoft subsidiary
for security update support issues, visit the International Support Web

For enterprise customers, support for security updates is available through
your usual support contacts.


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"Bill Leary" <Bill_Leary@xxxxxxx> wrote in message news:EE43C84C-51E3-4699-9DD8-596AF970A504@xxxxxxxxxxxxxxxx
Windows Vista Home Premium
Dell Inspiron 1525
Removed a number of viruses, Trojans and other malware from the machine.

It now fails on any attempt to do updates. It does the download, makes a restore point, says it's starting the installation, then fails.

Failure codes include (but are not limited to) 80070490, 80246007, 80070016 and C000013A. The first one is the one that occurs most often.

In addition, updates which the update history shows as having been installed successfully are now being shown as needing to be installed again.

I've tried several of the KB article fixes, but haven't had any success. It looks like I've reached the repair install option, but the owner of the machine hasn't located their installation DVD yet. Any ideas while she searches?

- Bill