Re: Returning to Restore Point

Tech-Archive recommends: Repair Windows Errors & Optimize Windows Performance

Jane Doe wrote:
Please can someone help and advise me. I had a contract using a
Vodafone Mobile Connect Lite which I used for 2 years. This USB
device was not really satisfactory in that I lost connection quite
often. Now I have (supposedly) an improved version, Vodafone
Mobile Connect. I find this more unreliable than the first. I
contacted Vodacom, my ISP, and they told me to download the latest
upgrade which I did. However, the installation had a hiccup in
that it never got to 'finish'. I waited for ages - at least half
an hour- and then rebooted the PC. Well, the PC almost crashed and
went to System Restore. Now the 'Usage' is not working properly
and has converted from MB to GB! I subsequently uninstalled all
and reinstalled, but MB still remains GB. This I can live with as
I can get correct figures from my Online Bill.
The REAL problem is that my web access is very limited. Now and
then I can use the net, but most often I have 'Windows cannot
display the page'. Diagnosis: Windows has found a problem that
cannot be fixed automatically. Contact your ISP. (Sometimes: The
host may be down, or may not support a secure connection.) I also
have problems with emails (WLM). I seem to receive OK but sending
is usually a problem.
Your server has unexpectedly terminated the connection. Possible
causes for this include server problems, network problems, or a
long period of inactivity.

Subject 'Fw: USD 2522759 Re: Invoice Queries
[#1925244]' Server: 'smtp.vodamail.co.za'
Windows Live Mail Error ID: 0x800CCC0F
Protocol: SMTP
Port: 25
Secure(SSL): No
Socket Error: 10053

I am considering going back to a restore point before the first
download and install of the upgrade. Will this work? I realise
that I will have to install all the Microsoft and antivirus updates
that I lose. I do realise that I have a problem
with a poor signal and my ISP is hiding behind the problem download
which is why I would like to resolve the issue before confronting
them. They have told me that my area is 'well covered' for 3G,
which is certainly not my experience.

Thanks in anticipation for all your help - JD

Honestly - I don't believe it will remedy your problem.

How important is this connection to you and how frequently do you backup
*your* important data (documents, music, pictures, favorites, email,
contacts, etc?)

While someone might be able to troubleshoot your issues in-person, and that
may be your best option - you might consider a clean installation if you
have everything backed up and you have all the installation media for
everything you will need outside of the current machine's hard disk drive.

Truthfully - it would be highly unusual for the problems you describe to be
solved by a roll-back/system restore - especially since you had not-so-great
reception originally.

- Is this something like a Dell, IBM/Lenovo, Gateway, HP, etc machine?
- Does it still have most of the software that *came* installed on it
(whether or not you use it?)
- What AntiVirus software do you maintain (is it current release and current
antivirus definitions?)
- Do you utilize the built-in firewall or some third party firewall (is your
AntiVirus solution actually an all-in-one that includes a firewall?)
- What AntiSpyware/AntiMalware software have you ran/do you run and with
what consistentcy/frequency?
- What is your normal backup schedule? Also - what do you use to backup
your machine?

Some of your issues could be resolved with application removals, going back
to the basics of a good simple AntiVirus software and no third-party
firewall solutions, a few antimalware scans, a good defragmentation and
CHKDSK and updating the hardware device drivers from the manufacturer's web
site.

Barring that - perhaps a repair (in-place) installation using the latest
version of the OS (given where you are posting - a Windows Vista _____
Edition with SP2 integrated DVD would be required) and then updating the OS
to its necessary state (current updates.) Still would suggest the latest
hardware device drivers in your case - as some of your problem could be
out-of-date drivers of other items (chipset, etc.)

Finally - the end-all solution I alluded to - an all-out format and install
clean of the OS and just the things you need.

--
Shenan Stanley
MS-MVP
--
How To Ask Questions The Smart Way
http://www.catb.org/~esr/faqs/smart-questions.html


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