Re: Brand New Computer Continually Reboots

Tech-Archive recommends: Repair Windows Errors & Optimize Windows Performance

"mason204" <guest@xxxxxxxxxxxxxxxxx> wrote in message news:0206560ddb95091c4475e6c543299fd8@xxxxxxxxxxxxxxxxxxx

Hi:

I hope someone can help.

My new laptop arrived this afternoon. I turned it on, it was working
fine. I'm using Vista Home Premium. I installed CA Anti-virus software
and after the installation my computer restarted. Since then, I haven't
been able to get to the desktop. I get the BSOD with an arrow. After
about 30 seconds displaying the BSOD, it automatically reboots and
repeats the cycle continuously. I've tried F8 upon restart and chose
last known configuration but I get the same BSOD. I also tried to get
into safe mode but after choosing the option it goes back to the BSOD.

I'm new to Vista and in all my years have never seen anything like
this. I used my brand new computer for all of 10 minutes before this
happened. I'm so pissed off.

I've tried CA tech support and calling Tiger Direct (where I bought the
computer) but no help.

How can I get into the computer to fix the problem? I'm wondering if
it was the virus software or the DVD drive? It was the first time I'd
ever used the drive.

Any help would be appreciated.

Thank you
Cheryl.


--
mason204



The new computer likely came with a 30-90 day trial of an antivirus program already installed. You did uninstall this trial program before you installed CA Antivirus - right. You do not want 2 antivirus programs running with active real time scanning activated. You likely caused the problems you are experiencing.

At this point, restore the computer to out-of the-box condition and start again. Your instructions will tell you how to do this.

--

Richard Urban
Microsoft MVP
Windows Desktop Experience


.

Relevant Pages

  • Re: Want a HowTo for multibooting two or more Vista versions
    ... The use of XOSL removes the need for each Vista installation to have its own ... logical partitions. ... I have not actually read the license text in these folders, ...
    (microsoft.public.windows.vista.general)
  • Re: Vista Corrupted To Near Unusability -- No Recovery Disks
    ... I like Ubuntu and in fact use it on this machine at work because to use my MVP award of Windows at work would IMHO be illegal. ... However I have tried W 7 and it is much leaner and cleaner than Vista so I can't quite agree that is is simply a trimmed down Vista, I believe there have been significant coding changes. ... I have been pleased with Vista HomePrem: unlike any previous Win installation I used, it ran for more than 2 years without any need for a clean install. ... No solution found at this time, but I may likely post what I eventually do, and that may not involve HP sending me the recovery CDs which I want because of what appears to be a flawed business model. ...
    (microsoft.public.windows.vista.general)
  • asus a8v-vm se mobo
    ... If u are trying to install vista or win7 it is not compatiable OS. ... it uses a realtech driver which keeps getting replace, ... Re: vista sound driver problem ... starts the installation, and choose Properties. ...
    (microsoft.public.windows.vista.hardware_devices)
  • Re: OT: Office 2007 installation warning
    ... Subject: OT: Office 2007 installation warning ... Have installed a dozen Vista setups, from Home to Ultimate, both in X32 ... After upgrading it, no more problems in the last two months (it is my ... To join/leave the list, search archives, change list settings, * ...
    (comp.sys.hp.mpe)
  • Re: Vista Bus to SBS2003R2 connectcomputer problems . . .
    ... PMTU discovery is some means that TCP uses to set the MTU packet size (when ... I have commited this machine to Vista now and will continue using my old XP ... Have conducted another bare metal Vista installation and installed the WMI ... > I still have my old laptop working OK. ...
    (microsoft.public.windows.server.sbs)