Re: cannot save or run downloaded files

Power off the router and then back on. Do this with the computer shut down. See if you can go online. My router periodically loses it's mind also.

If that doesn't work try a hard reset of the router. There is usually a recessed button that is reached through a tiny hole in the rear via a straightened paper clip. Press and hold the button in for about 7-10 seconds. Test again.

If still N/G open a command prompt window using administrator privileges. Then:

type ipconfig /release
then type ipconfig /renew

Get back to us please.

--

Richard Urban
Microsoft MVP
Windows Desktop Experience


"Kyote" <Kyote.3vyhzb@xxxxxxxxxxxxx> wrote in message news:Kyote.3vyhzb@xxxxxxxxxxxxxxxx

First whats going on, then I'll explain what I'm asking.

A friend of mine has Vista on his 2 home computers. His and his Wife's.
They recently rearranged furniture, including the computers. When they
plugged them all back in to their router, neither their computers, nor
their xbox, could connect to the internet anymore. They called their
ISP(Charter Communication) and Charter told them nothing was wrong that
their cable modem was showing up fine and seemed to be working just
fine. So they had a tech come out to their place and the guy was
baffled. He swapped out their cable modem but said nothing was wrong
with the old one, he just swapped them to make them feel better I guess.
But even the tech guy couldn't understand why they suddendly cannot
access the net. Even removing the router from the equation did not help
one little bit. A buddy of theirs brought his laptop over to their house
and was able to connect to the net through their cable modem so we know
the modem is working just fine.

Well, thats when my Brother told them to call me. I did all the basic
things you'd expect, starting from scratch. We started with connecting
directly to the cable modem and got what I expected, zilch. I checked
ipconfig and noticed they had a 169.*.*.* IP on both computers. by the
way I'm doing all this long distance since they live several hours away
from me. That 169 is wrong, or at least it seems like it to me so I
banged away trying to change that with no results. Every change I made
reset to 169 instantly. Even a restart didn't help. So I had them plug
it into the router and got a normal 192.*.*.* IP. At this point, several
hours after we began, I gave up for the time being on that particular
problem. I figured having them do something then explain to me what was
going on just was not working. Besides, I dont use Vista, I use and
prefer XP. So I decided to use remote assistance if I could to take a
look at it myself. I told them to call Charter and get the CD with USB
drivers for their modem. Charter told them USB drivers wont work for
their Ambit u10c018 modem on Vista.

At this point they call me back and I realized Charter obviously dont
want to help them. So I get the drivers and email them to them. They
went to a friends house and copied them to a flash drive and brought
them back and installed them. All that worked just fine.

Now to the problem. I'm able to connect to both but right now I'm going
to explain the problem I'm having with 1 in particular.

I'm currently connected and I try to download a file. The file seems to
download just fine, shows the progress and everything. But it does NOT
save the file. I tried changing the destination folder from
users\name\downloads to a new folder I created c:\temp and got no
change. No file of any type will save when downloaded from the net. So I
tried choosing 'Run' instead. Then it downloads the file and open an
internet security window about the file asking if I want to run it and I
click run again and then it disappears. POOF, gone, with no apprent
attempt to run what so ever. This happens on every single file I try to
download.

I asked my friend(Danny) about it. He says that that's been like that
on that particular computer as long as he's had it, or can remember. On
the other I can download and save files just fine. But it's getting
REALLY annoying having them switch back and forth, and re-creating a RA
file then mail it to me each time I need to try something else.

Also, when trying to save the file, like I said it downloads smoothly,
shows the progress and everything. But even though the box about closing
the download window is NOT checked that window disappears as soon as the
file is done downloading.

Now, I've tried going into internet options and resetting all zones.
I've even went to the advanced tab and reset in there. I has not changed
anything except for the set homepage.

Please, can anybody help me help them? I'm currently connected to them
but I have them minimized. I'll keep checking things but until I can get
this changed I think on this particular PC I'm at a stand still.

Also, if anyone reads this and may know of a solution to why they
cannot connect via their Ethernet ports after merely rearranging
furniture I'd love that as well. But the main thing I'd like to solve is
this inability to save or run files from the net.

Thank you for reading this lengthy description.

Scott


--
Kyote
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