Re: Problem with Activation

Hi!

I was browsing the web for solutions and found this thread:

http://www.vistaheads.com/forums/microsoft-public-windows-vista-installation-setup/316459-activation-error-0xc004e003-after-installing-kb948465-vista-sp2beta-32bit.html

As I'm a musician, I was using Vista SP2 beta since its release, because it
affects DPC latencies, which is a great thing when working with audio and
virtual instruments.

When I saw that thread, I uninstalled the SP2 beta, restarted the computer
and voila! The computer is activated again. It didn't even ask for
activation. It was just as it was before. It really seems there's a problem
with the activation in the SP2 beta. I might just skip the RC, so I won't get
in trouble again.

The combination of SP2 beta with the Clear CMOS operation was an explosive
one, for sure.

Anyway, thank you for all the advice given. I'm happy it all ended up well.

Kind regards,
Paulo

"paulo" wrote:

Hi xfile,

Unfortunately I was out of town today so I couldn't follow your
instructions. However, that will be the first thing to do Monday!
Thank you so much for your help. I will let you know how it goes.

Kind regards,
Paulo

"xfile" wrote:

PS: Ask them to read those articles too if they have any question about
activating your OEM copy.





"xfile" <coucou@xxxxxxxxxx> wrote in message
news:e9iVkjm2JHA.1716@xxxxxxxxxxxxxxxxxxxxxxx

"paulo" <paulo@xxxxxxxxxxxxxxxxxxxxxxxxx> wrote in message
news:4336DE20-1846-48ED-8C05-8CA532AD8E74@xxxxxxxxxxxxxxxx
Hi xfile,

I contacted them again and they said they couldn't give another key
because
they are there only for authorizations. Also, my license is OEM, so...
they
can only escalate my call to tech support. No supervisor to talk then,
but I
asked them about it.
I also told her I had already talked 4 times with tech support, the last
one
being very upset, but she insisted in passing my call. I accepted, but
after
some time waiting, the line dropped. Well, I knew what they were going to
say
anyway: newsgroups (free), technical support (paid) or contacting the
original vendor. After all, I talked to 4 different people yesterday, and
all
told me the same, without blinking.

I also sent an e-mail to the vendor yesterday, so I'm waiting their reply
too.

Who would've known this was going to be such a struggle...



Hi,


At this point, I will suggest you to escalate the issue to local customer
service (not product support):

http://www.microsoft.com/worldwide/phone/contact.aspx?country=Portugal

Microsoft Customer Care: 808223242

Do the following things before you call:

1. Locate your OEM certificate of authenticity (COA), and if you cannot
find it, contact your vendor.

2. Read the article "How to activate Windows Vista
(http://support.microsoft.com/kb/940315)" and pay special attention to the
section titled "If Windows Vista requests activation unexpectedly" and
explain to the customer service rep. that it is exactly your situation.

3. Also read this article: Windows Vista Activation FAQ
(http://www.microsoft.com/uk/windows/products/windowsvista/buyorupgrade/activationfaq.mspx)
and also pay special attention to the question "Will I ever need to
activate my current copy of Windows again?", you should also see your
situation is listed.

I contacted them again and they said they couldn't give another key
because
they are there only for authorizations.

I assume that you contacted the activation center by following the steps
listed in this article: How to contact a Microsoft Product Activation
Center (http://support.microsoft.com/kb/950929). If so, they don't know
what they are talking about.

Good luck!

"xfile" wrote:


"paulo" <paulo@xxxxxxxxxxxxxxxxxxxxxxxxx> wrote in message
news:B627BF89-BE67-4FA2-979D-EA93386A1093@xxxxxxxxxxxxxxxx
Hi xfile,

I also don't understand why they can't handle this situation without
resorting to paid support. I'll probably call the activation line
again
tomorrow and try to talk to a supervisor, like you suggested. Thanks!


You are welcome :)

Let us know how it goes and good luck!


"xfile" wrote:

I've talked for the second time today with the autorization line.
They
couldn't solve my problem so they transfered me to support desk
again,
[...]

Hi,

Just trying to help,

Did you ask or did they tell you why they couldn't help and needed to
transfer you to support desk for what you really need is a new set of
activation numbers?

As far as I remember, you only need to tell them that you have NOT
transferred the OS "to" another system, and the problem started after
upgrading memory modules and changing BIOS settings, and they should
have
given you a new set of activation numbers.

So why did they transfer you to support desk?

Ask the rep. or her/his supervisor for "specific reasons" that they
couldn't
help you.



"paulo" <paulo@xxxxxxxxxxxxxxxxxxxxxxxxx> wrote in message
news:20392ACE-35E2-40B4-A099-ECFBBB19C1D8@xxxxxxxxxxxxxxxx
Thanks again Paul!

I've talked for the second time today with the autorization line.
They
couldn't solve my problem so they transfered me to support desk
again,
which
is telling me that I can only get technical help here in the
newsgroups
for
free. Otherwise, only by paying 60 euros to have someone contact
me...
Is there any possibility that I get a solution here on the
newsgroups?

Kind regards,
Paulo Ribeiro

"PaulB" wrote:

The people who build your computer are responsible for support but
I
would
try phone activation again and this time talk to a real person
there
(not
support) and explain to them what has happened. They should be
able to
help
you and there is no charge.
--
Paul


"paulo" wrote:

Thanks for your reply Paul. However, there's no manufacturer in
the
sense of
say HP or IBM. It's an OEM computer, so I doubt they can help
me.
Is there anything else I can do?

Kind regards,
Paulo Ribeiro

"PaulB" wrote:

I would contact the manufacturer of your computer to resolve
this
issue.
--
Paul


"paulo" wrote:

Hello,

I bought a computer last year with an OEM version of Windows
Vista
Ultimate
x64.
I needed an additional 4GB of RAM and I was having problems
with
the
computer not booting up. After posting in the memory modules
manufacturer's
forum they told me to alter some parameters in the BIOS
regarding
memory
timings. After some experimentation, the computer would not
even
post to
BIOS, so I decided to clear CMOS.

Now, every time I boot into Windows, it asks me to activate
and
if
I
activate it, it tells me the license is already assigned to
another
computer.
I contacted Microsoft support here in Portugal and I already
tried
telephone
activation and System Restore as specified in the
troubleshooting
for
activation, with no luck. After contacting Microsoft support
again
they told
me to post here in the newsgroups to try to find a solution,
otherwise they
would have to bill me for telephone support.

So, what do I do next?
Thanks in advance for any help given.

Kind regards,
Paulo Ribeiro















.

Relevant Pages

  • Re: Problem with Activation
    ... As I'm a musician, I was using Vista SP2 beta since its release, because it affects DPC latencies, which is a great thing when working with audio and virtual instruments. ... I also told her I had already talked 4 times with tech support, ... Read the article "How to activate Windows Vista " and pay special attention to the section titled "If Windows Vista requests activation unexpectedly" and explain to the customer service rep. that it is exactly your situation. ... I contacted Microsoft support here in Portugal and I already ...
    (microsoft.public.windows.vista.general)
  • Re: Problem with Activation
    ... Anyway, and just for the record, I did mention I was using SP2 beta to both ... Kind regards, ... I agree and I guess that's why he was transferred to product support ... Read the article "How to activate Windows Vista ...
    (microsoft.public.windows.vista.general)
  • Re: Vista constantly rebooting after this weeks updates - "Config
    ... As my son's PC denied it had any restore points when booted from the Vista DVD and we had limited ability to do very much from the command prompt, we decided it was time to completely re-install. ... and manually download and install this update. ... 927532 When you use Windows Update to install an update in Windows Vista, ... > There is no-charge support for issues with Security updates: ...
    (microsoft.public.windowsupdate)
  • Re: about service pack 2 beta for vista
    ... I found info and links for Vista SP1, which I've had for some time, but nothing for Vista SP2. ... .SP2 provides support for new form factors, ... .SP2 includes all previously released security updates, and builds on the proven security benefits of Windows Vista ...
    (microsoft.public.windows.vista.general)
  • Re: How to reinstall Windows Update v6?
    ... Why did you have occasion to reinstall Vista SP1 and how did you do it? ... KB947562 is not a security update so you don't qualify for free support. ... Since you didn't install Vista SP1 via Windows Update or manually, ... Windows Update encountered an unknown error. ...
    (microsoft.public.windowsupdate)
Quantcast