Re: Boot and general operating problems with Home Premium 64

Hi,

Sounds more like a loose connection in the machine causing the intermittent problem. Has nothing to do with 32 vs. 64 bit installations as either will fail when there is a hardware issue.

--
Best of Luck,

Rick Rogers, aka "Nutcase" - Microsoft MVP
http://mvp.support.microsoft.com/
Windows help - www.rickrogers.org
My thoughts http://rick-mvp.blogspot.com

"Stephen @ ZennHAUS" <stephen.huisman@xxxxxxxxxxxx> wrote in message news:e%23K$pC30JHA.5728@xxxxxxxxxxxxxxxxxxxxxxx
I don't know how the warranty works in the US, but here in Australia you have to have a return code from HP support first which won't happen if they think there is some sort of user fixable problem and they classify reinstallation as user fixable. Since the HDD comes up clean in the BIOS self test, they say there is nothing wrong with the HDD and don't see how the other issues could be hardware based.

Reinstalling the new version will be no big deal for me, the biggest issue I have is whether this is hardware or software issue OR is it a 32-bit or 64-bit issue. Should I be running 32-bit Windows?

"Ray Luca" <rayluca@xxxxxxxxxxxxx> wrote in message news:47ak05t4tj6bcgs1s9baieu65q47hok0tk@xxxxxxxxxx
"Stephen @ ZennHAUS" <stephen.huisman@xxxxxxxxxxxx> wrote:

Hi Guys and Gals

I have an HP Pavillion dv7 Notebook (Model No. FS136UAR to be specific)
running Windows Vista Home Premium 64-Bit.

As a little bit of history to the current problem, here is a basic run down
of the problems so far.

Got the laptop in first week of February. Up until about Mid April, the
laptop would regularly not boot. Post would run as normal and then a black
screen message saying Windows could not boot; insert the CD/DVD and repair
or run a recovery.

Twice the setup based repair and the HP provided recovery repair did not
work and I had to rebuild the laptop. Once I rebuilt it with HP recovery
partition and the second time I got a new MS retail CD and installed the
system from scratch with drivers downloaded from HP's site.

My initial "diagnosis" was that the hard drive was faulty, but between
rebuild 1 and rebuild 2, HP had me run an HDD self test from the BIOS and it
passed with flying colours.

You should have returned the computer under warranty by this time.

[snip]

If there is any further detail that might be useful feel free to ask. Also,
I am considering putting Windows 7 Ultimate 64 RC on the machine to rebuild
it (or is that a bad idea too?)

Bad idea. ONE... you've got too many problems. TWO... that
installation would have to be deleted and started over once the final
version becomes available.


.

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