RE: Suspend mode issues in Vista SP1 32bit
- From: v-tiquan@xxxxxxxxxxxxxxxxxxxx ("Tim Quan [MSFT]")
- Date: Tue, 03 Feb 2009 08:35:11 GMT
Hi Adam,
Thank you for the post.
First please make sure you have installed Windows Vista SP1.
If so, please contact your local Microsoft Customer Service
(http://www.microsoft.com/worldwide/) to obtain the following 5 hotfixes
and install them:
(957719) USB devices may not function correctly after a computer that is
running Windows Vista SP1 or Windows Server 2008 resumes from hibernation
http://support.microsoft.com/kb/957719/en-us
(948278) After you resume a Windows Vista-based computer from standby, a
bus driver is not loaded as expected, and error code 38 is reported
http://support.microsoft.com/kb/948278/en-us
(961317) The USB audio driver may cause the computer to crash on a Windows
Server 2008-based or Windows Vista-based computer that has a USB driver
installed
http://support.microsoft.com/kb/961317/en-us
(948643) A USB device no longer works on a Windows Vista-based computer
after you resume the computer from standby (S3) or from hibernation (S4)
http://support.microsoft.com/kb/948643/en-us
(949537) When you try to put a Windows Vista-based computer into
hibernation (S4), and the computer has multiple USB devices connected to
it, the computer stops responding
http://support.microsoft.com/kb/949537/en-us
If the issue persists, I suggest referring to the suggestions in the
following article to troubleshoot the issue:
How to troubleshoot USB device problems that may occur after a portable
computer that is running Windows Vista resumes from sleep or from
hibernation
http://support.microsoft.com/kb/953367/en-us
Please try the suggestions above and provide me with an update at your
earliest convenience. If anything is unclear, or if you have any questions
or concerns regarding the issue, feel free to let me know.
Sincerely,
Tim Quan
Microsoft Online Community Support
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