Re: Blue screen of death after vista x64 windows updates

I took your advice. Here is the response (useless in my opinion note also that one of the options was to post in the news group):
Hello,

Thank you for contacting Microsoft Customer Service.

I understand that you are experiencing issue with the blue screen after installing Windows update.

There are several ways you may obtain support:
You may search for self-help articles to resolve your issue:
http://support.microsoft.com/ph/11732

You may also post your issue in the Microsoft newsgroups:
http://windowshelp.microsoft.com/communities/newsgroups/en-us/default.mspx

If the Microsoft Windows Vista came from your computer manufacturer, they are your primary option for support. Contact information for most major computer manufacturers is available at the following web link:
http://www.support.microsoft.com/default.aspx?pr=oemphone

You may also work with a Microsoft Support Professional via e-mail, telephone, and for some products, chat to resolve your issue. Depending on how you obtained your Windows Vista, there may be fees to use the Assisted Support option:
http://support.microsoft.com/oas/default.aspx?gprid=11732

On the above webpage, please select the appropriate edition of Windows Vista that you are experiencing issue with to proceed for further assistance.

I hope the issue is resolved soon and appreciate your patience.

Thank you,

Raj
Microsoft Customer Service Representative

If you have any feedback about your Online Customer Service experience, please send them to my manager, Harpreet Singh, at http://go.microsoft.com/?linkid=6998852. Please do not forget to indicate the name of my manager in the subject field.


________________________________________


--- Original Message ---
From : cyouse@xxxxxxx
Sent : Saturday, December 20, 2008 2:08:06 AM UTC
To : 126be401-77f3-4922-8011-2a987c51872a
Subject : Blue screens after windows updates

Problem Description: The next re-boot after a windows update and restart often blue screen. I then have to restart in safe mode, shutdown and start up again to get stable again.
Operating System: WindowsVista
=

"Rick Rogers" <rick@xxxxxxxx> wrote in message news:e8qKOLkYJHA.1272@xxxxxxxxxxxxxxxxxxxxxxx
Hi,

To start with, there is free support for issues with updates here:
http://support.microsoft.com/ph/6527#tab0

Just go straight to the contact link at upper right. Troubleshooting usually revolves around removing recently installed updates or rolling back driver updates. More involved steps would include exact text of the blue screen error, and analyzing the dump file created.

That said, I have seen some reporting similar issues, but not a huge glut of them. I would suspect that it likely applies to a certain piece of hardware or supporting driver. Personally, I've seen no issue with any update and my x64 systems.

--
Best of Luck,

Rick Rogers, aka "Nutcase" - Microsoft MVP
http://mvp.support.microsoft.com/
Windows help - www.rickrogers.org
My thoughts http://rick-mvp.blogspot.com

"blogman" <x@xxx> wrote in message news:%23iqg7fjYJHA.6036@xxxxxxxxxxxxxxxxxxxxxxx
A number of people including myself experiece the Blue screen of death after vista x64 windows updates. Any chance of a useful comment (that points to a fix) from an MVP or this another too hot to touch known problem?

PS - MVPs Google (preferably prior to drinking more cool aid) "windows update" "blue screen" vista microsoft "x64"
if you don't beleive me. This problem is real.

Also, so far vista x64 overall rates mediocre on stability. Any hope improvement even if it means waiting for GWindows 7.0?



.

Relevant Pages

  • RE: Security and EOL issues (was RE: WMF Exploit Patch released)
    ... While I sympathies with those that feel that Microsoft is getting richer ... Compare AIX to Windows, ... software support for AIX Base Operating System 4.3.3. ... Every vendor releases new builds and patches, ...
    (Security-Basics)
  • Re: Bring back XP
    ... I had to call Microsoft for support, ... that it's Microsoft fault that you don't know. ... Only certain editions of Vista have downgrade rights to XP. ... You don't get 2 licenses of Windows, one to use for Vista and another to ...
    (microsoft.public.windowsxp.general)
  • RE: Stop error message
    ... your Windows Server 2003-based computer ... we cannot help you analyze the dump file in ... Blue Screen Preparation Before Contacting Microsoft ... For a complete list of Microsoft Customer Service and Support phone ...
    (microsoft.public.windowsxp.general)
  • RE: Security and EOL issues (was RE: WMF Exploit Patch released)
    ... Why not set up paid upgrade systems using annual contracts? ... The commitment on the contract is to continue to support as long as contracts are paid with the restriction that the needed support mst be technically feasible and as timely notification as is possible when support is not technically feasible will be provided. ... While I sympathies with those that feel that Microsoft is getting richer ... Compare AIX to Windows, ...
    (Security-Basics)
  • Re: lets vote for better security
    ... WINDOWS SOFTWARE. ... > Once the operating system is developed, it's pretty hard to add more ... that put out more and better free tech support ... > enough initiative to go look at Microsoft. ...
    (microsoft.public.security)
Quantcast