Re: internet explorer ("windows explorer is not responding")
- From: "Mark L. Ferguson" <MarkLFerguson@xxxxxxxxxxxxxxxxxxxxxxxxx>
- Date: Thu, 30 Oct 2008 05:04:50 -0500
Some Windows Vista functions may not work, or Windows Vista may stop responding: http://support.microsoft.com/kb/929833
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Mark L. Ferguson MS-MVP
https://mvp.support.microsoft.com/profile/Mark.Ferguson
"Mr TJA" <MrTJA@xxxxxxxxxxxxxxxxxxxxxxxxx> wrote in message news:95CAD248-54EE-4F33-B582-0B7C1B78EDD9@xxxxxxxxxxxxxxxx
"Mr TJA" wrote:
My error message details in the event viewer
System
- Provider
[ Name] Microsoft-Windows-Winlogon
[ Guid] {DBE9B383-7CF3-4331-91CC-A3CB16A3B538}
[ EventSourceName] Winlogon
- EventID 1002
[ Qualifiers] 16384
Version 0
Level 4
Task 0
Opcode 0
Keywords 0x80000000000000
- TimeCreated
[ SystemTime] 2008-10-30T03:29:21.000Z
EventRecordID 20874
Correlation
- Execution
[ ProcessID] 0
[ ThreadID] 0
Channel Application
Computer Tim-Laptop
Security
- EventData
explorer.exe
Log Name: Application
Source: Microsoft-Windows-Winlogon
Date: 10/29/2008 11:29:21 PM
Event ID: 1002
Task Category: None
Level: Information
Keywords: Classic
User: N/A
Computer: Laptop
Description:
The shell stopped unexpectedly and explorer.exe was restarted.
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event";>
<System>
<Provider Name="Microsoft-Windows-Winlogon"
Guid="{DBE9B383-7CF3-4331-91CC-A3CB16A3B538}" EventSourceName="Winlogon" />
<EventID Qualifiers="16384">1002</EventID>
<Version>0</Version>
<Level>4</Level>
<Task>0</Task>
<Opcode>0</Opcode>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2008-10-30T03:29:21.000Z" />
<EventRecordID>20874</EventRecordID>
<Correlation />
<Execution ProcessID="0" ThreadID="0" />
<Channel>Application</Channel>
<Computer>Laptop</Computer>
<Security />
</System>
<EventData>
<Data>explorer.exe</Data>
</EventData>
</Event>
Event ID 1002 — Windows Logon Availability
Updated: November 30, 2007
Windows logon availability determines whether the Windows logon process is
able to be completed successfully. The logon process is the interface between
the account for a user, process, or service and the computer that establishes
authenticated credentials for the account and allocates the appropriate
system and network resources. Windows logon manages the use of the secure
attention key (CTRL-ALT-DELETE) to initiate the login screen, load the user
profile on logon, and lock the computer.
Event DetailsSince the install of Vista SP1, my internet explorer does not function
properly.
While browsing, suddently the hourglass will come on and after 45 seconds a
dialog box appears that says Windows Explorer is not Responding.
Click Cancel, or Close the Program, or Restart the program.
When I click Restart the program it hangs for a bit, the taskbar goes away
for 10 seconds then reappears, then all is well for another brief period
until it repeats.
Sometimes when this happens when I dont even have an internet exp window
open yet , and hover over the start button , the hourglass appears, BUT I CAN
STILL RIGHT CLICK ON THE DESKTOP EXPLORER ICON AND OPEN UP the browser
2 spyware runs by PcDoctor and Norton have yielded no problems.
This is a laptop with factory installed vista and all the upgrades incl sp1
I downloaded 346270_intl_i386_zip.exe and ran that its a hotfix from
microsoft, but now i cant tell you the article number where I found it
because this website has rudimentary search engines
.
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