Re: OT Virus/Trojan
- From: Malke <malke@xxxxxxxxxxxxxxx>
- Date: Thu, 18 Sep 2008 09:27:01 -0700
Bob Eyster wrote:
Wonder if someone out there can help me with this problem?
System: Windows XP Pro w/all updates
My daughter's PC got hit with a Virus/Trojan or something. She received an
email (from someone she didn't know) that say she had a card waiting and
clicked on the link for the card. When she clicked on the link her
computer rebooted and things haven't been the same since. Some web site
are blocked like Symantec, and Hot mail to name a couple.
Does anyone know the name of this bug and if so, where to find the removal
tool?
All scans that I able to do fines nothing. Also System Restore is no
longer working.
You've posted in a newsgroup for the Vista operating system. A better place
would be microsoft.public.security.virus. Since you didn't say what you
scanned with, I can't comment on that but from your description of the
problem it certainly sounds like your daughter's computer is infected. Here
are general malware removal steps:
Go through these general malware removal steps systematically -
http://www.elephantboycomputers.com/page2.html#Removing_Malware
Include scanning with David Lipman's Multi_AV and follow instructions to do
all scans in Safe Mode. Please see the special Notes regarding using
Multi_AV in Vista.
http://www.elephantboycomputers.com/page2.html#Multi-AV - instructions
http://tinyurl.com/yoeru3 - download link and more instructions
When all else fails, get guided help. Choose one of the specialty forums
listed at the first link. Register and read its posting FAQ. PLEASE DO NOT
POST LOGS IN THE MS NEWSGROUPS.
Standard disclaimer: I can't see and test your computer myself, so these are
just suggestions based on many years of being a professional computer tech;
suggestions based on what you've written. You should not take my
suggestions as a definitive diagnosis. If you can't do the work yourself
(and there is no shame in admitting this isn't your cup of tea), take the
machine to a professional computer repair shop (not your local equivalent
of BigComputerStore/GeekSquad). Please be aware that not all local shops
are skilled at removing malware and even if they are, your computer may be
so infested that Windows will need to be clean-installed. If possible, have
all your data backed up before you take the machine into a shop.
Malke
--
MS-MVP
Elephant Boy Computers - Don't Panic!
FAQ - http://www.elephantboycomputers.com/#FAQ
.
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- From: Bob Eyster
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