disappearing downloads with vista & ie7
- From: "Rob S" <**sanford**law@I*nebraska.com>
- Date: Sat, 21 Jun 2008 22:33:41 -0500
A friend is having problems with his laptop which is running Vista Home Premium. I forgot to right down the # to see where it is in the windows updates. He said that sometime around June 13-ish he started having problems when he tried to download mp3 and pdf files. Today I went to check on his computer and discovered that he is having problems with other files as well.
The pdf issue was fixed by reinstalling adobe reader.
The problem now is that when he clicks on an mp3 or doc file (those are the ones I was able to check) when on the net with internet explorer 7 the download disappears. It pops up with the window to download the file. I removed the check in the "close window when complete" (or whatever it says). You can watch it download the file but when the download is finished the window closes. When you go to the appropriate folder nothing is there. I have even searched the computer with the file name and nothing. It doesn't even attempt to open media player (11) to play the file. He said both the mp3 and pdf issue started at the same time (don't know if that is coincidence or not) and was surprised when I pointed out the same thing with the doc file and no attempt made by computer to open Word.
I did download firefox and clicked on an mp3 file and it played fine. Thinking we just needed to repair IE7 I went to M$ site and quickly learned that you cannot download ie7 if you already have it on your computer.
Has anyone seen this issue and more importantly had any luck fixing it?
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