Re: Is there a file containing the Stack Trace? And what to do wit


> I think those articles will help me, once I can get a customer to
> send me a stack trace.
> And I still don't know where to find a file containing the info
> that is viewable thru the "MyApp.exe has encountered a problem
> and needs to close" window.
>

Unfortunately I don't know how to find this file (with exception that
you can get it if you subscribe to winqual.microsoft.com)

Instead, I would recommend to configure the customer's system
as the following:

1. Register Dr. Watson as the just-in-time debugger:

> drwtsn32 -i

2. Configure Dr. Watson to produce crash dumps.

> drwtsn32
(in the configuration dialog, select the kind of the crash dump (Mini or Full),
and paths where to store the dump and log files (defaults are usually OK))

When the application crashes, the customer should press "Don't Send"
(or "Debug", if it is present), then Dr. Watson will start and create the log
and dump files. Customer can take the files in the specified location
and send to you.

If you don't want to depend on the configuration of the customer's
system, you can create a minidump in-process (see the articles).

If you have control over customers systems, NTSD is often
a better option than Dr.Watson:
http://www.debuginfo.com/articles/ntsdwatson.html

Oleg









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