Re: Failure to open database
- From: "rajas" <rajas@xxxxxxx>
- Date: Wed, 6 Apr 2005 09:01:48 -0700
Hi,
I had suspected MDAC and/or Jet and had sent him instructions to download
and install - here is the reply that I got. I will send him the link you
sent, and ask him to try again.
------reply from customer ---
HI Again,
I DL'd the two files that you suggested...
MDAC 2.8 and Jet 4.0.
When I tried installing them, I got:
"MDAC 2.8 RTM is incompatible with this version of Windows. All of its
features are cureently part of Windows" ....when I tried installing the MDAC
prog.
"Setup has detected that the Service Pack version of this system is newer
than the update you are applying. THere is no need to install this update"
....when I tried to load the Jet 4.0 prog.
-----------end of reply from customer
As to the database being corrupted, I did ask him to send me the installed
file and it looks fine.
-rajas
"Gary Chang[MSFT]" <v-garych@xxxxxxxxxxxxxxxxxxxx> wrote in message
news:bA$$M6mOFHA.3892@xxxxxxxxxxxxxxxxxxxxxxxx
> Hi Rajas,
>
> Thanks for the detailed information!
>
> >Yes - the program works on other machines (there are 100s of users).
> >It works on Win9x machines , Win2000 and Win XP machines both SP1
> >and SP2. There were problems at the same place on Win9x machines
> >about a year ago & that is when I learned about the MDAC versions. I ask
> >customers to get a current MDAC (& JET dll ) from Microsoft and update
> >their machines before they use my program - have not had this problem
> >again untill this user.
> >
>
> Based on the current situation, it appears there is something wrong with
> your customer's machine. Could the MDAC(of your customer's WinXP SP2
> machine) be corrupted/flushed by any chance? I think you can suggest your
> customer to refresh the MDAC:
>
http://www.microsoft.com/downloads/details.aspx?FamilyID=6c050fe3-c795-4b7d-
> b037-185d0506396c&DisplayLang=en
>
>
> >This is really not practical - I do not even know where this user is and
> >have no access to the computer. While he is co-operative (thus the XML
> > file from the component checker), I cannot really ask him to download
> >and run a sample.
>
> Another possible reason is that the targeting database happened to be
> corrupted, since you could not request your customer to download a sample
> to test, I think he/she can test with the program itself... how about
> suggest he/she remove the program and install it again(maybe install to
> another directory)
>
> These tests will help us get closer to resolving your issue, so I
> appreciate you taking the time to suggest your customer to perform them.
> Let me know the results at your earliest convenience. If you have any
> questions or concerns, please let me know. I am standing by to help you.
>
>
> Thanks
>
>
> Best Regards!
>
> Gary Chang
> Microsoft Online Partner Support
> --------------------
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> This posting is provided "AS IS" with no warranties, and confers no
rights.
>
>
.
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