Re: Failure to open database

Hi Rajas,

Thanks for the detailed information!

>Yes - the program works on other machines (there are 100s of users).
>It works on Win9x machines , Win2000 and Win XP machines both SP1
>and SP2. There were problems at the same place on Win9x machines
>about a year ago & that is when I learned about the MDAC versions. I ask
>customers to get a current MDAC (& JET dll ) from Microsoft and update
>their machines before they use my program - have not had this problem
>again untill this user.
>

Based on the current situation, it appears there is something wrong with
your customer's machine. Could the MDAC(of your customer's WinXP SP2
machine) be corrupted/flushed by any chance? I think you can suggest your
customer to refresh the MDAC:
http://www.microsoft.com/downloads/details.aspx?FamilyID=6c050fe3-c795-4b7d-
b037-185d0506396c&DisplayLang=en


>This is really not practical - I do not even know where this user is and
>have no access to the computer. While he is co-operative (thus the XML
> file from the component checker), I cannot really ask him to download
>and run a sample.

Another possible reason is that the targeting database happened to be
corrupted, since you could not request your customer to download a sample
to test, I think he/she can test with the program itself... how about
suggest he/she remove the program and install it again(maybe install to
another directory)

These tests will help us get closer to resolving your issue, so I
appreciate you taking the time to suggest your customer to perform them.
Let me know the results at your earliest convenience. If you have any
questions or concerns, please let me know. I am standing by to help you.


Thanks


Best Regards!

Gary Chang
Microsoft Online Partner Support
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