Re: How many apps fail after installation?

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On Wed, 19 Dec 2007 15:56:45 -0800, "Karl E. Peterson" <karl@xxxxxxxx>
wrote:

PeterD wrote:
and what sorts of failures are you getting?

That's the $64,000 question! I don't know. If I did, I could fix it,
but I can't find a common factor (yet).

So when your customers say, "Doesn't work!", you just accept it at that?

You don't ask, essentially, "WTF do you *mean* by that?"

Good friggin' luck!

<g> I know what you mean! My client does try ot contact some of them,
those who will provide contact information, but with a demo-ware
application the installers at this stage are both anonymous and
usually not interested in persuing it much. I think their mind-set is
"It doesn't work, so why bother"...

Sometimes the provide email addresses, and we have contacted a few
(not me but my client...) but so far those contacts are very rare.
.

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