Re: can't open files

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\viewkind4\uc1\pard\f0\fs20 Hi John,
\par
\par Thank you for your response.
\par
\par No, you don't need to install this hotfix on all client computers.
\par
\par It is found that this issue could occur on the computer that Office 2007 coexists with Office 2003 components or earlier version of Office programs. If any client computer has more than one version of Office components installed, you need to install this hotfix.
\par
\par If this crash issue also occurs on computers that have only one version of Office components installed, please let me know and I will help you to further troubleshoot this issue.
\par
\par I look forward to your response.
\par
\par Sincerely,
\par
\par Alex Xie
\par Microsoft Online Support Professional
\par Microsoft Global Technical Support Center
\par
\par Get Secure! - www.microsoft.com/security
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\par \pard\li720 --------------------
\par From: "John" <jadams@xxxxxxxxxxxxx>
\par References: <O7vcrKvGIHA.6068@xxxxxxxxxxxxxxxxxxxx> <zm0ldO4GIHA.4268@xxxxxxxxxxxxxxxxxxxxxx>
\par Subject: Re: can't open files
\par Date: Fri, 2 Nov 2007 13:32:43 -0400
\par Lines: 82
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\par X-Tomcat-NG: microsoft.public.sharepoint.windowsservices
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\par These hotfix's apply to the server or all of the clients?
\par
\par
\par
\par ""Alex Xie [MSFT]"" <v-alxie@xxxxxxxxxxxxxxxxxxxx> wrote in message
\par news:zm0ldO4GIHA.4268@xxxxxxxxxxxxxxxxxxxxxxxxx
\par > Hi John,
\par >
\par > Thank you for posting here.
\par >
\par > Based on your description, it appears that you are encountering a known
\par > issue that is described in KB 929360.
\par >
\par > 929360 You cannot create a new document or check out an existing document
\par > in a Windows SharePoint Services 3.0 document library when you have
\par > multiple versions of Office installed
\par > http://support.microsoft.com/kb/929360/
\par >
\par > To solve this problem, you need to install the hotfix 938888.
\par >
\par > Description of the 2007 Office hotfix package: June 17, 2007
\par > http://support.microsoft.com/kb/KB938888
\par >
\par > Here, I'd like to share with you the "hotfix online submission" service
\par > that you can use to request this hotfix <938888>:
\par > http://support.microsoft.com/gp/CUHotFix_LandingPage_Request.
\par >
\par > After completing the relevant info (such as KB ID, product and language)
\par > and providing a valid email address, please click the Submit button. A
\par > Microsoft professional will respond to you via e-mail within 8 business
\par > hours.
\par >
\par > If the hotfix doesn't help, please perform a repair for Office program on
\par > the problematic computers.
\par >
\par > Hope the information helps! If anything is unclear, just let me know.
\par >
\par > Sincerely,
\par >
\par > Alex Xie
\par > Microsoft Online Support Professional
\par > Microsoft Global Technical Support Center
\par >
\par > Get Secure! - www.microsoft.com/security
\par > ================================================
\par > When responding to posts, please "Reply to Group"
\par > via your newsreader so that others may learn and benefit from your issue.
\par > ================================================
\par > This posting is provided "AS IS" with no warranties, and confers no
\par > rights.
\par >
\par > --------------------
\par > From: "John" <jadams@xxxxxxxxxxxxx>
\par > Subject: can't open files
\par > Date: Tue, 30 Oct 2007 08:44:52 -0400
\par > Lines: 8
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\par > Message-ID: <O7vcrKvGIHA.6068@xxxxxxxxxxxxxxxxxxxx>
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\par > Path: TK2MSFTNGHUB02.phx.gbl!TK2MSFTNGP01.phx.gbl!TK2MSFTNGP05.phx.gbl
\par > Xref: TK2MSFTNGHUB02.phx.gbl
\par > microsoft.public.sharepoint.windowsservices:9226
\par > X-Tomcat-NG: microsoft.public.sharepoint.windowsservices
\par >
\par > We regularly have office files save on our WSS3 server that will not open.
\par > it just crashes and some debug window comes up. the files are good. If
\par > you
\par > copy the files through explorer view you can then open them. It seems
\par > some
\par > users are able to open the same files and some are not.
\par >
\par > are there any known issues that i might look at?
\par >
\par >
\par >
\par
\par
\par \pard
\par
\par }
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