RE: Status Report Notification

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\viewkind4\uc1\pard\f0\fs20 Hi Jay,
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\par Thanks for looking for the Project newsgroups. It's interesting that you're not able to see the microsoft.public.project or microsoft.public.project.server newsgroups, though I'm sure your support case will manage to get that sorted out. Regardless, I'm happy to work with you here on this problem.
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\par From your post, my understanding of this issue is: a user is receiving reminders to submit status reports that have been deleted. If this is not correct, please feel free to let me know.
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\par I'd like to confirm that you've got the latest updates installed for the system. There are some known issues with SP2 for Project Server at this point related to RBS, so I am recommending that users continue with SP1 until these issues are resolved.Please apply both server and client service packs and retest the problem. You can find more information here:
\par
\par Description of Project Server 2003 Service Pack 1
\par http://support.microsoft.com/?id=837241
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\par Please see the "Determine whether the service pack is installed " link in the above article for information about determining the version and the build number of Project Server 2003 that is installed on the server.
\par For the SQL installation of Project Server SP1, confirm that the correct .sql files are installed on the system.
\par
\par SP1 should display something along the lines of 11.1.2004.0.1707.15.
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\par Project Server 2003 SP1:
\par http://www.microsoft.com/downloads/details.aspx?familyid=5dea5862-d534-4f17-ab08-7c9b790c5b15&displaylang=en
\par
\par Project 2003 SP1:
\par http://www.microsoft.com/downloads/details.aspx?familyid=1b04c073-e58f-4f42-b76d-6b565a45cdc3&displaylang=en
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\par If you would like to check the database to see whether the status report is still in the dataset, you can try the below query in Query Analyzer:
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\par Please run the below query to confirm that the status report has truly been deleted:
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\par Use ProjectServer
\par Go
\par select * from MSP_WEB_STATUS_REPORTS
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\par You can review the WREPORT_NAME field for the name of the deleted status report.
\par
\par ** NOTE: This programming example is provided for illustration only, without warranty either expressed or implied, including, but not limited to, the implied warranties of merchantability and/or fitness for a particular purpose. This assumes that you are familiar with the programming language being demonstrated and the tools used to create and debug procedures. Microsoft support professionals can help explain the functionality of a particular procedure, but they will not modify these examples to provide added functionality or construct procedures to meet your specific needs. If you have limited programming experience, you may want to contact a Microsoft Certified Partner or the Microsoft fee-based consulting line at (800) 936-5200. For more information about Microsoft Certified Partners, please visit the following Microsoft Web site: \tab http://www.microsoft.com/partner/referral/
\par
\par For more information about the support options that are available and about how to contact Microsoft, visit the following Microsoft Web site: http://support.microsoft.com/default.aspx?scid=fh;EN-US;CNTACTMS
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\par I would like to check a couple of obvious thing with you. I noticed a similar case, where both the Support Engineer and the contact on the customer side were very experienced and savvy. After about a month of working on the problem and trying numerous things, it turned out to be an old copy of the database running on a testing server that was sending the reminders. So, I'd like to make sure we're not running into something obvious like that. =)
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\par Another case had the users reporting that the reminders were from a deleted status report, but the report showed up in the PWA > Status reports > Status reports archive list. Please have the user confirm in PWA that the status report in question is not in this list.
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\par I believe that this problem should be resolved by either applying Service Pack 1, or that we will find a different problem in the environment. However, it is entirely possible that there is something else going on, which will require extensive, in-depth analysis of both your environment and your data.
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\par Based on my experience, a problem as complex as this may take extensive time to narrow down. If the issue is urgent, you may want to work with Microsoft Customer Service and Support (CSS) for a faster resolution. Once you open a Support incident with Microsoft CSS, a dedicated Support Professional can work with you in a more efficient manner.
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\par NOTE: Our private partner newsgroup is focused on break fix issues that are neither urgent, nor complex. If the issue is urgent to your business, it is recommended that you contact Microsoft Customer Support Services (CSS) via telephone so that a dedicated Support Professional can help you resolve your issue in a more efficient manner. Please be advised that contacting phone support will be a charged call.
\par
\par To obtain the phone numbers for a specific technology request please take a look at the web site listed below.
\par <http://support.microsoft.com/default.aspx?scid=fh;EN-US;PHONENUMBERS>
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\par If you are outside the US please see http://support.microsoft.com for regional support phone numbers.
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\par Please let me know your progress with the above information so that I can provide further assistance on this problem. I look forward to your reply.
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\par Hope this helps!
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\par Sincerely,
\par
\par Dana Brash
\par Microsoft Online Partner Support
\par
\par When responding to posts, please "Reply to Group" via your newsreader so that others may learn and benefit from your issue.
\par =====================================================
\par This posting is provided "AS IS" with no warranties, and confers no rights.
\par
\par
\par \pard\li720 --------------------
\par Thread-Topic: Status Report Notification
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\par From: =?Utf-8?B?SmF5?= <fjm@xxxxxxxxxxxxxx>
\par Subject: Status Report Notification
\par Date: Tue, 1 Nov 2005 06:57:07 -0800
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\par This is the Third Time I've posted this!
\par
\par I am posting this here because there is no Project Server newgroup in the
\par Managed lists. I've already talked to support about this and they are
\par looking to see why that group is not here. They told me to post it under
\par sharepoint.
\par
\par
\par We have a Project user who continually gets notifications from project
\par server for a Status Report which has been cancelled and deleted from the
\par system for 6 months or more. I have delete the report request from the
\par system and even disabled the report requstors accont (he no longer works for
\par us) yet she still recieves daily emails that the report is due.
\par
\par BTW all servers (Project Server, SQL and WSS) reside on the same physical
\par server.
\par
\par --
\par Jay, MCP
\par \pard
\par
\par }