Re: Subject: access denied to images (again)

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\par Hi,
\par
\par I performed further research and it seems to be related the web application. We may try to recreate the site with original content database:
\par
\par 1. Please log on the Application Management in central admin site
\par 2. Please click the "Content Databases".
\par 3. At Web Application, please choose the web application of the site URL
\par 4. Please write down the database name of the current web application.
\par 5. Back up the web application and database in case any issue
\par 6. Please go back to the Application Management and click "Delete web application".
\par 7. Please choose the web application of the site
\par 8. Under "Delete content databases", please click "No".
\par 9. Under "Delete IIS web sites", please click "Yes".
\par 10. Click Delete button.
\par 11. When creating the web application, please use the .
\par 12. Under "Load Balanced URL", please input the original site link.
\par 12. Under "Application Pool", please use existing application pool and choose the same pool as the previous web application.
\par 13. Under "Database Name", input the old database name we have recorded from the "Content Databases".
\par 14. Please run "issreset /noforce" command.
\par 15. Please access the site again to check whether it can be accessed or not.
\par
\par I hope above steps may be useful to narrow down the issue, if you have any update, feel free to post back.
\par
\par Regards,
\par
\par Daisy Cao, MCSE 2000
\par
\par Microsoft Online Support
\par Microsoft Global Technical Support Center
\par
\par Get Secure! - www.microsoft.com/security
\par ====================================================
\par When responding to posts, please "Reply to Group" via your newsreader so that others may learn and benefit from your issue.
\par ====================================================
\par This posting is provided "AS IS" with no warranties, and confers no rights.
\par
\par
\par \pard\li720 --------------------
\par Reply-To: "super1" <Superbrown1@xxxxxxxxxxxxx>
\par From: "super1" <Superbrown1@xxxxxxxxxxxxx>
\par References: <4246B4A0-936F-4804-B5DC-83D062F75957@xxxxxxxxxxxxx> <jJzqM67HJHA.3772@xxxxxxxxxxxxxxxxxxxxxx> <F598713E-60F7-42EB-9A77-5396D73FED9D@xxxxxxxxxxxxx> <hEn#efhIJHA.1656@xxxxxxxxxxxxxxxxxxxxxx> <65D55893-FEF6-439D-920C-45C1FB3FCAE9@xxxxxxxxxxxxx> <MbYNHMFMJHA.1804@xxxxxxxxxxxxxxxxxxxxxx>
\par In-Reply-To: <MbYNHMFMJHA.1804@xxxxxxxxxxxxxxxxxxxxxx>
\par Subject: Re: Subject: access denied to images (again)
\par Date: Tue, 21 Oct 2008 08:32:20 -0700
\par Lines: 297
\par Message-ID: <C454BE46-84BF-40F8-AA7A-11B4D0D96B37@xxxxxxxxxxxxx>
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\par X-MS-CommunityGroup-ParentID: 97417F37-BEFD-4DFA-8025-44D1F628936C
\par Newsgroups: microsoft.public.sharepoint.portalserver
\par Path: TK2MSFTNGHUB02.phx.gbl
\par Xref: TK2MSFTNGHUB02.phx.gbl microsoft.public.sharepoint.portalserver:13734
\par NNTP-Posting-Host: TK2MSFTNGHUB02.phx.gbl 127.0.0.1
\par X-Tomcat-NG: microsoft.public.sharepoint.portalserver
\par
\par (my reply keeps getting lost)
\par
\par I had been creating sub sites with the team site template. I just created a
\par sub site with the blank template. It also has the same problem with the
\par graphics on the Site Navigation Settings page.
\par Other thoughts?
\par
\par
\par ""Daisy Cao [MSFT]"" <v-daisca@xxxxxxxxxxxxxxxxxxxx> wrote in message
\par news:MbYNHMFMJHA.1804@xxxxxxxxxxxxxxxxxxxxxxxxx
\par >
\par > Hi ,
\par >
\par > After reviewing our posts and also further research, it seems the issue is
\par > caused by the child site template.
\par >
\par > Could you please create a child site with another template to test the
\par > issue.
\par >
\par > Please keep me posted. If the issue persists with new template, don't
\par > hesitate to let me know, we will check other factors then.
\par >
\par > Regards,
\par >
\par > Daisy Cao, MCSE 2000
\par >
\par > Microsoft Online Support
\par > Microsoft Global Technical Support Center
\par >
\par > Get Secure! - www.microsoft.com/security
\par > ====================================================
\par > When responding to posts, please "Reply to Group" via your newsreader so
\par > that others may learn and benefit from your issue.
\par > ====================================================
\par > This posting is provided "AS IS" with no warranties, and confers no rights
\par >
\par > --------------------
\par > Reply-To: "super1" <Superbrown1@xxxxxxxxxxxxx>
\par > From: "super1" <Superbrown1@xxxxxxxxxxxxx>
\par > References: <4246B4A0-936F-4804-B5DC-83D062F75957@xxxxxxxxxxxxx>
\par > <jJzqM67HJHA.3772@xxxxxxxxxxxxxxxxxxxxxx>
\par > <F598713E-60F7-42EB-9A77-5396D73FED9D@xxxxxxxxxxxxx>
\par > <hEn#efhIJHA.1656@xxxxxxxxxxxxxxxxxxxxxx>
\par > In-Reply-To: <hEn#efhIJHA.1656@xxxxxxxxxxxxxxxxxxxxxx>
\par > Subject: Re: Subject: access denied to images (again)
\par > Date: Wed, 15 Oct 2008 13:58:00 -0700
\par > Lines: 219
\par > Message-ID: <65D55893-FEF6-439D-920C-45C1FB3FCAE9@xxxxxxxxxxxxx>
\par > MIME-Version: 1.0
\par > Content-Type: text/plain;
\par > format=flowed;
\par > charset="iso-8859-1";
\par > reply-type=original
\par > Content-Transfer-Encoding: 7bit
\par > X-Priority: 3
\par > X-MSMail-Priority: Normal
\par > X-Newsreader: Microsoft Windows Mail 6.0.6001.18000
\par > X-MimeOLE: Produced By Microsoft MimeOLE V6.0.6001.18049
\par > X-MS-CommunityGroup-PostID: \{65D55893-FEF6-439D-920C-45C1FB3FCAE9\}
\par > X-MS-CommunityGroup-ThreadID: 4246B4A0-936F-4804-B5DC-83D062F75957
\par > X-MS-CommunityGroup-ParentID: 4A3427B7-78AA-4294-9DB2-2B5EEBA5709E
\par > Newsgroups: microsoft.public.sharepoint.portalserver
\par > Path: TK2MSFTNGHUB02.phx.gbl
\par > Xref: TK2MSFTNGHUB02.phx.gbl
\par > microsoft.public.sharepoint.portalserver:13697
\par > NNTP-Posting-Host: TK2MSFTNGHUB02.phx.gbl 127.0.0.1
\par > X-Tomcat-NG: microsoft.public.sharepoint.portalserver
\par >
\par > Sorry for the long delay.
\par > 1. Do you use any Custom Layouts?
\par > No
\par > 2. Do you enable content approval?
\par > The site collection has the Office SharePoint Server Publishing
\par > Infrastructure feature activated. It was made using the Collaboration
\par > template.
\par > 3. Does the issue only occurr on one root site or occurred on all root
\par > sites? Just the child sites of this one root site colection. No others
\par > have
\par > this problem.
\par >
\par > I did learn this though. This site controls the quick launch bar through
\par > the menu, Site Actions, Settings, Navigation.
\par > Many others control the quick launch bar by going through the menu, Site
\par > Actions, Settings, Quick Launch.
\par > These load a page called _layouts/quiklnch.aspx which loads fine. Perhaps
\par > this sites child sites should all load the quick launch page rather than
\par > the
\par > Navigation page?
\par >
\par > 4. Does the issue occurred on every child site? What if you create a child
\par > site with admin account and then try to view the site on the server? Same
\par > problem.
\par >
\par >
\par > You will see from the screen shot, all the images for the navigation box
\par > are
\par > failing.
\par >
\par >
\par > "Daisy Cao [MSFT]" <v-daisca@xxxxxxxxxxxxxxxxxxxx> wrote in message
\par > news:hEn%23efhIJHA.1656@xxxxxxxxxxxxxxxxxxxxxxxxx
\par >>
\par >> Hi,
\par >>
\par >> It seems the issue only occurred on the child sites, to narrow down the
\par >> root cause and provide more accurate suggestion, please help clarify the
\par >> following questions:
\par >>
\par >> 1. Do you use any Custom Layouts?
\par >>
\par >> 2. Do you enable content approval?
\par >>
\par >> 3. Does the issue only occurr on one root site or occurred on all root
\par >> sites?
\par >>
\par >> 4. Does the issue occurred on every child site? What if you create a
\par >> child
\par >> site with admin account and then try to view the site on the server?
\par >>
\par >> Please reproduce the issue and get trace log to see if we can find more
\par >> information.
\par >>
\par >> Collect Trace log
\par >> ==========
\par >> a. Navigate to C:\\Program Files\\Common Files\\Microsoft Shared\\web server
\par >> extensions\\12\\LOGS folder.
\par >> b. Send me the last ULS logfile (<servername><date><time>.log)
\par >>
\par >> Please also send me the screenshots to demonstrate the issue, we may then
\par >> find the clues.
\par >>
\par >> Screenshot:
\par >> =======
\par >> 1. Whenever the error appears, please press the Print Screen key (PrtScn)
\par >> on your keyboard.
\par >> 2. Click Start, click Run, type MSPAINT, and click OK.
\par >> 3. In Paint, click Paste under the Edit Menu, click Save under the File
\par >> menu, type a file name for the snap shot, choose JPEG as "Save as type",
\par >> click "Desktop" on the left pane, and click Save.
\par >> 4. Please find the screenshot on the Desktop and send it as an attachment
\par >> to: v-daisca@xxxxxxxxxxxxxx
\par >>
\par >> Thank you. I am standing by for your reply.
\par >>
\par >> Regards,
\par >>
\par >> Daisy Cao, MCSE 2000
\par >>
\par >> Microsoft Online Support
\par >> Microsoft Global Technical Support Center
\par >>
\par >> Get Secure! - www.microsoft.com/security
\par >> ====================================================
\par >> When responding to posts, please "Reply to Group" via your newsreader so
\par >> that others may learn and benefit from your issue.
\par >> ====================================================
\par >> This posting is provided "AS IS" with no warranties, and confers no
\par >> rights.
\par >>
\par >>
\par >>
\par >> --------------------
\par >> Reply-To: "super1" <Superbrown1@xxxxxxxxxxxxx>
\par >> From: "super1" <Superbrown1@xxxxxxxxxxxxx>
\par >> References: <4246B4A0-936F-4804-B5DC-83D062F75957@xxxxxxxxxxxxx>
\par >> <jJzqM67HJHA.3772@xxxxxxxxxxxxxxxxxxxxxx>
\par >> In-Reply-To: <jJzqM67HJHA.3772@xxxxxxxxxxxxxxxxxxxxxx>
\par >> Subject: Re: Subject: access denied to images (again)
\par >> Date: Fri, 26 Sep 2008 09:23:58 -0700
\par >> Lines: 95
\par >> Message-ID: <F598713E-60F7-42EB-9A77-5396D73FED9D@xxxxxxxxxxxxx>
\par >> MIME-Version: 1.0
\par >> Content-Type: text/plain;
\par >> format=flowed;
\par >> charset="iso-8859-1";
\par >> reply-type=original
\par >> Content-Transfer-Encoding: 7bit
\par >> X-Priority: 3
\par >> X-MSMail-Priority: Normal
\par >> X-Newsreader: Microsoft Windows Mail 6.0.6001.18000
\par >> X-MimeOLE: Produced By Microsoft MimeOLE V6.0.6001.18049
\par >> X-MS-CommunityGroup-PostID: \{F598713E-60F7-42EB-9A77-5396D73FED9D\}
\par >> X-MS-CommunityGroup-ThreadID: 4246B4A0-936F-4804-B5DC-83D062F75957
\par >> X-MS-CommunityGroup-ParentID: 265709D2-6020-481A-90F1-2F7D29DD39A3
\par >> Newsgroups: microsoft.public.sharepoint.portalserver
\par >> Path: TK2MSFTNGHUB02.phx.gbl
\par >> Xref: TK2MSFTNGHUB02.phx.gbl
\par >> microsoft.public.sharepoint.portalserver:13564
\par >> NNTP-Posting-Host: TK2MSFTNGHUB02.phx.gbl 127.0.0.1
\par >> X-Tomcat-NG: microsoft.public.sharepoint.portalserver
\par >>
\par >> This application pool is using the same account as others. Also, there
\par >> are
\par >> other sites using the same application pool (and therefore same account
\par >> username and password). They are working normally.
\par >>
\par >> More information.
\par >> The root site of the problem site works fine. Any child site of this
\par >> root
\par >> site has the problem where you can't load the graphics for changing the
\par >> navigation.
\par >>
\par >> Other ideas?
\par >>
\par >> "Daisy Cao [MSFT]" <v-daisca@xxxxxxxxxxxxxxxxxxxx> wrote in message
\par >> news:jJzqM67HJHA.3772@xxxxxxxxxxxxxxxxxxxxxxxxx
\par >>> Hello,
\par >>>
\par >>> I understand one of your sites could not show graphics from folder
\par >>> C:\\Program Files\\Common Files\\Microsoft Shared\\Web
\par >>> ServerExtensions\\12\\TEMPLATE\\ IMAGES. Other sites could show the
\par >>> graphics
\par >>> in the same folder without any problem. You also tried to basic
\par >>> authentication to windows integrated, but the issue persists.
\par >>>
\par >>> Base on the current situation, it seems the application pool account for
\par >>> the site do not have the permission to access Images folder.
\par >>>
\par >>> At this point, I suggest we open the IIS console, find the problematic
\par >>> web
\par >>> application (hosting the site) and check the identify, please log on
\par >>> with
\par >>> that application pool account and check if you can access the C:\\Program
\par >>> Files\\Common Files\\Microsoft Shared\\Web
\par >>> ServerExtensions\\12\\TEMPLATE\\IMAGES
\par >>> directly.
\par >>>
\par >>> If there is any update, don't hesitate to post back.
\par >>>
\par >>> Regards,
\par >>>
\par >>> Daisy Cao, MCSE 2000
\par >>>
\par >>> Microsoft Online Support
\par >>> Microsoft Global Technical Support Center
\par >>>
\par >>> Get Secure! - www.microsoft.com/security
\par >>> ====================================================
\par >>> When responding to posts, please "Reply to Group" via your newsreader so
\par >>> that others may learn and benefit from your issue.
\par >>> ====================================================
\par >>> This posting is provided "AS IS" with no warranties, and confers no
\par >>> rights
\par >>>
\par >>> --------------------
\par >>> Reply-To: "super1" <Superbrown1@xxxxxxxxxxxxx>
\par >>> From: "super1" <Superbrown1@xxxxxxxxxxxxx>
\par >>> Subject: Subject: access denied to images (again)
\par >>> Date: Thu, 25 Sep 2008 15:22:28 -0700
\par >>> Lines: 18
\par >>> Message-ID: <4246B4A0-936F-4804-B5DC-83D062F75957@xxxxxxxxxxxxx>
\par >>> MIME-Version: 1.0
\par >>> Content-Type: text/plain;
\par >>> format=flowed;
\par >>> charset="iso-8859-1";
\par >>> reply-type=original
\par >>> Content-Transfer-Encoding: 7bit
\par >>> X-Priority: 3
\par >>> X-MSMail-Priority: Normal
\par >>> X-Newsreader: Microsoft Windows Mail 6.0.6001.18000
\par >>> X-MS-CommunityGroup-MessageCategory:
\par >>> \{E4FCE0A9-75B4-4168-BFF9-16C22D8747EC\}
\par >>> X-MS-CommunityGroup-PostID: \{4246B4A0-936F-4804-B5DC-83D062F75957\}
\par >>> X-MimeOLE: Produced By Microsoft MimeOLE V6.0.6001.18049
\par >>> Newsgroups: microsoft.public.sharepoint.portalserver
\par >>> Path: TK2MSFTNGHUB02.phx.gbl
\par >>> Xref: TK2MSFTNGHUB02.phx.gbl
\par >>> microsoft.public.sharepoint.portalserver:13554
\par >>> NNTP-Posting-Host: TK2MSFTNGHUB02.phx.gbl 127.0.0.1
\par >>> X-Tomcat-NG: microsoft.public.sharepoint.portalserver
\par >>>
\par >>> (it seems my first post of this question did not work properly under my
\par >>> technet
\par >>> account. posting again. Sorry.)
\par >>>
\par >>> I have several site collections on a sharepoint 2007 farm. One of the
\par >>> sites
\par >>> has a problem loading images from /_layouts/images/. Specifically, if
\par >>> you
\par >>> go to any sub site from the root and go to modify the navigation, a
\par >>> username/password box appears and if you cancel it several times it will
\par >>> load the page without graphics.
\par >>>
\par >>> Other site collections are loading the same graphics from the same
\par
\par >>> C:\\Program Files\\Common Files\\Microsoft Shared\\Web Server
\par >>> Extensions\\12\\TEMPLATE\\IMAGES location just fine.
\par >>>
\par >>> The site in question was using basic authentication. I switch to windows
\par >>> integrated and it didn't change the problem.
\par >>> Any ideas why this one site can't pull up these graphics?
\par >>>
\par >>>
\par >>
\par >>
\par >
\par >
\par
\par \pard
\par
\par }
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