RE: Problem with sharepoint intermittently not saving changes.

Tech-Archive recommends: Repair Windows Errors & Optimize Windows Performance

{\rtf1\ansi\ansicpg1252\deff0\deflang1033{\fonttbl{\f0\fswiss\fprq2\fcharset0 Microsoft Sans Serif;}}
\viewkind4\uc1\pard\f0\fs20 Hi Jamie,
\par
\par This issue is quite odd.
\par
\par I'd like to confirm if this issue occurs when editing the document on a specific computer or all the client computers. If this issue only occurs on one specific computer, this issue could be caused by some application which is conflicting in the background.
\par
\par Also, I will perform further research on this issue and get back to you accordingly.
\par
\par Sincerely,
\par
\par Alex Xie
\par Microsoft Online Support Professional
\par Microsoft Global Technical Support Center
\par
\par Get Secure! - www.microsoft.com/security
\par ================================================
\par When responding to posts, please "Reply to Group"
\par via your newsreader so that others may learn and benefit from your issue.
\par ================================================
\par This posting is provided "AS IS" with no warranties, and confers no rights.
\par
\par \pard\li720 --------------------
\par Thread-Topic: Problem with sharepoint intermittently not saving changes.
\par thread-index: Aci1vxD4O60aJL9wSG6MHCh9IQUO8A==
\par X-WBNR-Posting-Host: 207.46.193.207
\par From: =?Utf-8?B?SmFtaWUgVA==?= <neon2k@xxxxxxxxxxxxxxxx>
\par References: <425D931E-1502-4C19-9B63-0186D797EA00@xxxxxxxxxxxxx> <8u5il8$qIHA.1784@xxxxxxxxxxxxxxxxxxxxxx> <1FF76F04-ADD0-47FC-975A-6AD8402744C4@xxxxxxxxxxxxx> <EE48U3prIHA.4316@xxxxxxxxxxxxxxxxxxxxxx> <B77A8120-2E43-41FC-BDC6-13FDBCCB0CC1@xxxxxxxxxxxxx> <BUJkkMPsIHA.1784@xxxxxxxxxxxxxxxxxxxxxx> <jYaKgvMtIHA.4408@xxxxxxxxxxxxxxxxxxxxxx>
\par Subject: RE: Problem with sharepoint intermittently not saving changes.
\par Date: Wed, 14 May 2008 05:36:00 -0700
\par Lines: 309
\par Message-ID: <2881B9DA-A866-4958-9E72-FE96BF71AE91@xxxxxxxxxxxxx>
\par MIME-Version: 1.0
\par Content-Type: text/plain;
\par \tab charset="Utf-8"
\par Content-Transfer-Encoding: 7bit
\par X-Newsreader: Microsoft CDO for Windows 2000
\par Content-Class: urn:content-classes:message
\par Importance: normal
\par Priority: normal
\par X-MimeOLE: Produced By Microsoft MimeOLE V6.00.3790.2992
\par Newsgroups: microsoft.public.sharepoint.portalserver
\par Path: TK2MSFTNGHUB02.phx.gbl
\par Xref: TK2MSFTNGHUB02.phx.gbl microsoft.public.sharepoint.portalserver:12477
\par NNTP-Posting-Host: tk2msftibfm01.phx.gbl 10.40.244.149
\par X-Tomcat-NG: microsoft.public.sharepoint.portalserver
\par
\par Alex,
\par
\par We have tried this using a test document library that no else is using and
\par the problem still exists.
\par
\par Jamie
\par
\par ""Alex Xie [MSFT]"" wrote:
\par
\par > Hi Jamie,
\par >
\par > I'd like to check how everything is going on your side.
\par >
\par > Sincerely,
\par > Alex Xie
\par > Microsoft Online Support Professional
\par > Microsoft Global Technical Support Center
\par >
\par > Get Secure! - www.microsoft.com/security
\par > ================================================
\par > When responding to posts, please "Reply to Group"
\par > via your newsreader so that others may learn and benefit from your issue.
\par > ================================================
\par > This posting is provided "AS IS" with no warranties, and confers no rights.
\par >
\par > --------------------
\par > X-Tomcat-ID: 85940782
\par > References: <425D931E-1502-4C19-9B63-0186D797EA00@xxxxxxxxxxxxx> <8u5il8$qIHA.1784@xxxxxxxxxxxxxxxxxxxxxx> <1FF76F04-ADD0-47FC-975A-6AD8402744C4@xxxxxxxxxxxxx>
\par > <EE48U3prIHA.4316@xxxxxxxxxxxxxxxxxxxxxx> <B77A8120-2E43-41FC-BDC6-13FDBCCB0CC1@xxxxxxxxxxxxx>
\par > MIME-Version: 1.0
\par > Content-Type: multipart/alternative; boundary="----=_NextPart_0001_ECD33501"
\par > Content-Transfer-Encoding: 7bit
\par > From: v-alxie@xxxxxxxxxxxxxxxxxxxx ("Alex Xie [MSFT]")
\par > Organization: Microsoft
\par > Date: Thu, 08 May 2008 10:06:09 GMT
\par > Subject: RE: Problem with sharepoint intermittently not saving changes.
\par > X-Tomcat-NG: microsoft.public.sharepoint.portalserver
\par > Message-ID: <BUJkkMPsIHA.1784@xxxxxxxxxxxxxxxxxxxxxx>
\par > Newsgroups: microsoft.public.sharepoint.portalserver
\par > Lines: 595
\par > Path: TK2MSFTNGHUB02.phx.gbl
\par > Xref: TK2MSFTNGHUB02.phx.gbl microsoft.public.sharepoint.portalserver:12421
\par > NNTP-Posting-Host: TOMCATIMPORT3 10.201.220.210
\par >
\par > Hi Jamie,
\par >
\par > If the SPS 2003 portal site is in production use, it's hard to guarantee that the documents in this document library are not in use by another use. I'd like to explain that when a file is opened as read-only, any
\par > additional access by another user will always be read-only. This occurs because Word creates an "owner" file when a document is opened. The purpose of the owner file is to let Word manage the
\par > locking of the document and to control access to the document.
\par >
\par > Therefore, I suggest we create a document library on the portal site exclusively for test purpose. And then, check if the issue will occurs on the documents in this test document library.
\par >
\par > References
\par > =========
\par > When you open a document in Word, the document opens as read-only
\par > http://support.microsoft.com/kb/909134
\par >
\par > Sincerely,
\par > Alex Xie
\par > Microsoft Online Support Professional
\par > Microsoft Global Technical Support Center
\par >
\par > Get Secure! - www.microsoft.com/security
\par > ================================================
\par > When responding to posts, please "Reply to Group"
\par > via your newsreader so that others may learn and benefit from your issue.
\par > ================================================
\par > This posting is provided "AS IS" with no warranties, and confers no rights.
\par >
\par > --------------------
\par > Thread-Topic: Problem with sharepoint intermittently not saving changes.
\par > thread-index: AciwVCRAhjhTsBE9RdKt35JqbBiRig==
\par > X-WBNR-Posting-Host: 207.46.19.168
\par > From: =?Utf-8?B?SmFtaWUgVA==?= <neon2k@xxxxxxxxxxxxxxxx>
\par > References: <425D931E-1502-4C19-9B63-0186D797EA00@xxxxxxxxxxxxx> <8u5il8$qIHA.1784@xxxxxxxxxxxxxxxxxxxxxx> <1FF76F04-ADD0-47FC-975A-6AD8402744C4@xxxxxxxxxxxxx>
\par > <EE48U3prIHA.4316@xxxxxxxxxxxxxxxxxxxxxx>
\par > Subject: RE: Problem with sharepoint intermittently not saving changes.
\par > Date: Wed, 7 May 2008 08:08:01 -0700
\par > Lines: 207
\par > Message-ID: <B77A8120-2E43-41FC-BDC6-13FDBCCB0CC1@xxxxxxxxxxxxx>
\par > MIME-Version: 1.0
\par > Content-Type: text/plain;
\par > \tab charset="Utf-8"
\par > Content-Transfer-Encoding: 7bit
\par > X-Newsreader: Microsoft CDO for Windows 2000
\par > Content-Class: urn:content-classes:message
\par > Importance: normal
\par > Priority: normal
\par > X-MimeOLE: Produced By Microsoft MimeOLE V6.00.3790.2992
\par > Newsgroups: microsoft.public.sharepoint.portalserver
\par > Path: TK2MSFTNGHUB02.phx.gbl
\par > Xref: TK2MSFTNGHUB02.phx.gbl microsoft.public.sharepoint.portalserver:12413
\par > NNTP-Posting-Host: tk2msftsbfm01.phx.gbl 10.40.244.148
\par > X-Tomcat-NG: microsoft.public.sharepoint.portalserver
\par >
\par > Alex,
\par >
\par > Step 1:
\par >
\par > The date/time always change (also the file size) and a new version is
\par > created but you can't see the changes.
\par >
\par > Step 2:
\par >
\par > The changes do not appear in any previous versions if it has failed.
\par >
\par > Step 3:
\par >
\par > Manually overwriting the document behaves in the same way it will
\par > intermittently save the changes.
\par >
\par > ---
\par >
\par > Saving the document to the library as an entirely new document works
\par > correctly and consistently.
\par >
\par > Backup or restores are not being performed, this happens immediately after
\par > the save (we are using for Commvault Galaxy for info)
\par >
\par > We are not using IRM or any other security features, the problem is
\par > intermitten in that it will only sometimes save and keep the changes, also
\par > when choosing to edit the document it will sometimes open read-only (when
\par > opened for editing) even when the document is not in use by another user.
\par >
\par > Regards
\par >
\par > Jamie
\par >
\par >
\par > "Alex Xie [MSFT]" wrote:
\par >
\par > > Hi Jamin,
\par > >
\par > > Thanks for your response.
\par > >
\par > > On my side, I couldn't reproduce this issue. Therefore, this issue could be related some specific configurations to the document libraries or documents. We need to do some further steps to
\par > narrow down this issue.
\par > >
\par > > Step 1: Check the "Modified Date/Time"
\par > > ===========
\par > > Check the Date/Time under the "Modified" column to see the changed made to the document is counted by the document library.
\par > >
\par > > Step 2: Check the versions
\par > > ===========
\par > > Check the versions to see if any version contains the changes you made last time.
\par > >
\par > > Step 3: Manually save the document to the document library
\par > > ==============
\par > > 1. Edit the document on the client.
\par > > 2. In Office 2003, click File > Save As.
\par > > 3. Browse to the document library and highlight the Office document you want to replace.
\par > > 4. Click OK to replace it.
\par > >
\par > > After that, please check if the changes will be saved into the document in the document library.
\par > >
\par > > If the issue still occurs, please save the Office document to the document library as a new separated Office document to see if the issue occurs.
\par > >
\par > > Also, I'd like to know if this issue occurs as soon as the user edits the document and save it. If this issue only occurs after a regular period, it is probably that the SPS 2003 is restored. Please
\par > check if any
\par > > backup/restore job running on the server.
\par > >
\par > > You may also need to check if the Office documents uploaded to document library are protected by some security features, such as Information Right Management (IRM) service.
\par > >
\par > > Sincerely,
\par > > Alex Xie
\par > > Microsoft Online Support Professional
\par > > Microsoft Global Technical Support Center
\par > >
\par > > Get Secure! - www.microsoft.com/security
\par > > ================================================
\par > > When responding to posts, please "Reply to Group"
\par > > via your newsreader so that others may learn and benefit from your issue.
\par > > ================================================
\par > > This posting is provided "AS IS" with no warranties, and confers no rights.
\par > >
\par > > --------------------
\par > > Thread-Topic: Problem with sharepoint intermittently not saving changes.
\par > > thread-index: AcisNqy/XjieT0XPQxqKW9zD4mWCpw==
\par > > X-WBNR-Posting-Host: 207.46.192.207
\par > > From: =?Utf-8?B?SmFtaWUgVA==?= <neon2k@xxxxxxxxxxxxxxxx>
\par > > References: <425D931E-1502-4C19-9B63-0186D797EA00@xxxxxxxxxxxxx> <8u5il8$qIHA.1784@xxxxxxxxxxxxxxxxxxxxxx>
\par > > Subject: RE: Problem with sharepoint intermittently not saving changes.
\par > > Date: Fri, 2 May 2008 02:27:00 -0700
\par > > Lines: 99
\par > > Message-ID: <1FF76F04-ADD0-47FC-975A-6AD8402744C4@xxxxxxxxxxxxx>
\par > > MIME-Version: 1.0
\par > > Content-Type: text/plain;
\par > > \tab charset="Utf-8"
\par > > Content-Transfer-Encoding: 7bit
\par > > X-Newsreader: Microsoft CDO for Windows 2000
\par > > Content-Class: urn:content-classes:message
\par > > Importance: normal
\par > > Priority: normal
\par > > X-MimeOLE: Produced By Microsoft MimeOLE V6.00.3790.2992
\par > > Newsgroups: microsoft.public.sharepoint.portalserver
\par > > Path: TK2MSFTNGHUB02.phx.gbl
\par > > Xref: TK2MSFTNGHUB02.phx.gbl microsoft.public.sharepoint.portalserver:12356
\par > > NNTP-Posting-Host: tk2msftibfm01.phx.gbl 10.40.244.149
\par > > X-Tomcat-NG: microsoft.public.sharepoint.portalserver
\par > >
\par > > Alex,
\par > >
\par > > We are opening the documents in edit mode, we've turned on the versioning
\par > > feature and sharepoint is saving a new version but when the document is
\par > > reopened (even on a different PC) the changes are not there.
\par > >
\par > > Regards.
\par > >
\par > > Jamie
\par > >
\par > > "Alex Xie [MSFT]" wrote:
\par > >
\par > > > Hi,
\par > > >
\par > > > I'm wondering how you open the document in the document library. Please let me know.
\par > > >
\par > > > If you click on a document in the document library directly, the document file will be opened in Read-only mode in Office. This is a normal behavior. You can save back to the document library
\par > after
\par > > making
\par > > > changes to the office document later.
\par > > >
\par > > > If you want to open the Office document in Edit mode, you need to click the down arrow beside the document link in the document library and click "Edit in Microsoft Office xxxx" in the context list
\par > menu,
\par > > where xxx is
\par > > > the Office program name, such as Word, Excel, etc.. In this situation, the changes made to the document will be directly saved to the document in the document library.
\par > > >
\par > > > To track this issue, you can enable the versioning feature in the document library. By turning on this feature, every time the document is edited, it will create a version for this document library.
\par > And then,
\par > > you can
\par > > > check previous versions to see if the changes to the documents are saved properly.
\par > > >
\par > > > To turn on versioning feature, follow the steps below:
\par > > >
\par > > > 1. Open the document library, click "Modify settings and columns".
\par > > > 2. Click Change general settings.
\par > > > 3. Select "Yes" on "Document Versions".
\par > > > 4. Click OK.
\par > > >
\par > > > Hope the information is helpful.
\par > > >
\par > > > Sincerely,
\par > > > Alex Xie
\par > > > Microsoft Online Support Professional
\par > > > Microsoft Global Technical Support Center
\par > > >
\par > > > Get Secure! - www.microsoft.com/security
\par > > > ================================================
\par > > > When responding to posts, please "Reply to Group"
\par > > > via your newsreader so that others may learn and benefit from your issue.
\par > > > ================================================
\par > > > This posting is provided "AS IS" with no warranties, and confers no rights.
\par > > >
\par > > > --------------------
\par > > > Thread-Topic: Problem with sharepoint intermittently not saving changes.
\par > > > thread-index: AcirmB6N1idisuNcQoGkgnxiy90ToA==
\par > > > X-WBNR-Posting-Host: 207.46.192.207
\par > > > From: =?Utf-8?B?SmFtaWUgVA==?= <neon2k@xxxxxxxxxxxxxxxx>
\par > > > Subject: Problem with sharepoint intermittently not saving changes.
\par > > > Date: Thu, 1 May 2008 07:32:01 -0700
\par > > > Lines: 27
\par > > > Message-ID: <425D931E-1502-4C19-9B63-0186D797EA00@xxxxxxxxxxxxx>
\par > > > MIME-Version: 1.0
\par > > > Content-Type: text/plain;
\par > > > \tab charset="Utf-8"
\par > > > Content-Transfer-Encoding: 7bit
\par > > > X-Newsreader: Microsoft CDO for Windows 2000
\par > > > Content-Class: urn:content-classes:message
\par > > > Importance: normal
\par > > > Priority: normal
\par > > > X-MimeOLE: Produced By Microsoft MimeOLE V6.00.3790.2992
\par > > > Newsgroups: microsoft.public.sharepoint.portalserver
\par > > > Path: TK2MSFTNGHUB02.phx.gbl
\par > > > Xref: TK2MSFTNGHUB02.phx.gbl microsoft.public.sharepoint.portalserver:12348
\par > > > NNTP-Posting-Host: tk2msftibfm01.phx.gbl 10.40.244.149
\par > > > X-Tomcat-NG: microsoft.public.sharepoint.portalserver
\par > > >
\par > > > We are experiencing a problem with Sharepoint intermittently not saving
\par > > > changes made to word documents & excel spreadsheets in document libraries and
\par > > > also when opening a document or spreadsheet it will intermittently open
\par > > > read-only (The file is always opened for editing in the native application.)
\par > > >
\par > > > Sharepoint allows you to edit a file, make changes and then save, but when
\par > > > it is reopened the changes have disappeared.
\par > > >
\par > > > This happens from multiple workstations running XP (SP2) & Office 2003 (SP2
\par > > > & SP3) and on multiple documents and spreadsheets and is occuring on the
\par > > > Portal and within WSS.
\par > > >
\par > > > We have 2 sharepoint servers one Live and one Development and we are
\par > > > experiencing the same problem on both server, here are the configuration
\par > > > details:
\par > > >
\par > > > Devsharepoint01 - Development server
\par > > > Windows server 2003 Std + SP2
\par > > > Sharepoint 2003 + SP3
\par > > > Using local MSDE ( 8.00.2039 )
\par > > >
\par > > > Sharepoint01 - Live server
\par > > > Windows server 2003 Std + SP1
\par > > > Sharepoint 2003 + SP2
\par > > > Using SQL Server 2005 x64 SP2 on a separate server ( Windows 2003 Std x64
\par > > > Edition + SP1)
\par > > >
\par > > >
\par > > >
\par > >
\par > >
\par >
\par >
\par \pard
\par
\par }

Relevant Pages

  • RE: WSS 3.0 & InfoPath Forms
    ... \par Alex Xie ... \par Microsoft Online Support Professional ... \par Microsoft Global Technical Support Center ... \par Hi Scott, ...
    (microsoft.public.sharepoint.windowsservices)
  • RE: WSS 3.0 & InfoPath Forms
    ... \par Microsoft Online Support Professional ... \par Scott ... \par> Alex Xie ... \par> Microsoft Online Support Professional ...
    (microsoft.public.sharepoint.windowsservices)
  • RE: RDP Client Error message only on single computer.
    ... Please go ahead to install this hotfix to see if the issue can be resolved. ... Alex Xie ... Microsoft Online Support Professional ... Microsoft Global Technical Support Center ...
    (microsoft.public.windowsxp.general)
  • RE: RDP Client Error message only on single computer.
    ... Alex Xie ... Microsoft Online Support Professional ... Microsoft Global Technical Support Center ... | Subject: RE: RDP Client Error message only on single computer. ...
    (microsoft.public.windowsxp.general)
  • Re: Edit task error
    ... \par Microsoft Global Technical Support Center ... \par> Hi Super, ... \par> Alex Xie ... \par> Microsoft Online Support Professional ...
    (microsoft.public.sharepoint.portalserver)