Re: norton antivirus 2004 - email scanning

Tech-Archive recommends: Repair Windows Errors & Optimize Windows Performance

From: Simon Pleasants (plesbit_at_hotmail.com)
Date: 06/16/04 

Date: Wed, 16 Jun 2004 12:42:21 +0100

On Mon, 14 Jun 2004 12:47:17 -0700, "Lz"
<anonymous@discussions.microsoft.com> wrote:

>I have norton 2004 - which i bought in march.
>When sending email it used to scan outgoing and incoming
>email. However now it does not..
>It still says that auto- protect is enabled and i did
>the 'Eicar test txt file' and nav worked straight away
>saying it was a high risk file and delete it immediately.
>so why is it not scanning email or finding virus
>attachments in my email like it used too?
>i have done various online scans to check i dont have a
>virus (just incase my antivirus was not working properly)
>I have no viruses.
>
>has nav changed the way it works?
>i used express live update daily.
>When i used help and support (automatic)in
>norton/symantec website
>it says that i am running a older version of live update -
> i only bought it a few months ago! then it asks me to
>download the new live update but the page doesnt load (i
>have 600k broadband).
>
>can anyone help me?
>thanks

Sorry no I can't - I have the same problem.

I have noticed that as from about 2 wks ago Norton is no longer
scanning my email either (Norton 2003 in my case). It says it IS
scanning the email but it appears to be telling porkies because the
little scan window no longer shows and for the first time in ages I
have started receiving attachments from people I don't know (I can't
be sure they're viruses because I am not opening them to find out, but
it is odd).

I've even tried completely re-installing Norton but the situation
remains unchanged.

The only thing I changed recently which might conceivably have an
impact is that I updated my ZoneAlarm firewall to the latest version.
This version monitors suspicious email code itself (although not
viruses) AND monitors the AV software to make sure it is behaving
itself and is up to date. Could this be causing some sort of
invisible conflict?

LiveUpdate still works and complete system scans appear to show the
system remains uninfected. Adaware has done it's customary spring
clean of dodgy data miners etc but basically also drawn a blank on
anything seriously amiss.

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