installing norton internet security
From: beaton (anonymous_at_discussions.microsoft.com)
Date: 05/02/04
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Date: Sun, 2 May 2004 13:38:42 -0700
Hello Sadie,
Many thanks for your reply.
What actually happens is that once the cd is inserted
into the drive and I try to access the e drive or click
on the icon it shows absolutely nothing, it does not
recognise that there is a cd in the drive at all.
I have tried a lot of different options, I have visited
the Norton home page and gone through a whole list of
procedures. Although I think I have deleted all the
remains of the old Norton, there must be something left
as the cd itself is actually ok.
It's just got to the point where I cannot think of
anything else. At one stage and only one it actually
recognised the cd and listed the contents but I couldn't
do anything with them. Nothing since though.
Thanks again Beaton
>-----Original Message-----
>Hello,Beaton,
>
>When you say the computer is not recognising the CD,do
>you mean when it's inserted into the drive,you get a
>Windows message saying "no disk in drive" (Even though
>there is)
>Or,is it simply a case of auto-run not being enabled?If
>nothing whatsoever happens when you insert a disc,I
>suspect the latter.Try this (with the CD inserted in the
>rom drive):if you have a "my computer" icon on your
>desktop,double click on it.A window will open displaying
>the drives.Double click on the icon for the rom
>drive.With any luck,the contents of the CD will be
>displayed.You'll probably see a .exe file denoting the
>Norton installation routine.Double click on that to
begin
>installation.
>
>Alternatively,check the contents for "autorun.inf".
>
>Type the command given into the "run" box in the start
>panel.
>
>Sadie
>>-----Original Message-----
>>My computer is two months old, it came with norton anti
>>virus already installed. This lasted for two months
>>only. I have purchased Norton internet security and I
>>was told to remove the old version already installed on
>>the computer first, which I have. My problem is
>>installing the new cd, when I put it into the computer
>it
>>won't even recognise it. I have taken it back to the
>>shop and they say that the cd is fine. I am lost to
>know
>>what to do now. I am running windows XP home. Has
>>anyone any ideas that may help? I would be very
>grateful
>>if you have.
>>.
>>
>.
>
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