Re: I can't get rid off infeceted files

From: Bill Sanderson (Bill_Sanderson_at_msn.com.plugh.org)
Date: 03/11/04 

Date: Thu, 11 Mar 2004 17:03:48 -0500

You need to put up the firewall:

www.microsoft.com/protect

Follow all three steps--get the firewall up, get all critical patches, and
make sure your definitions are current.

Norton's usual suggestion for a file which can't be remove in normal
operation, is: Turn off system restore (properties of my computer, system
restore tab), restart in safe mode (see help & support and put safe mode in
the search and hit the green button for how) scan all files and let Norton
delete and quarantine as it sees fit, then restart normally and enable
system restore.

"Max" <anonymous@discussions.microsoft.com> wrote in message
news:79a401c406da$90a84300$a601280a@phx.gbl...
> The Norton AntiVirus 2002 detected a virus and displayed
> its little window with the name of the
> virus "Backdoor.Rtkit" and that is was unable to access
> the file. I clicked on the virus name and followed all
> the removal instructions at
> http://securityresponse.symantec.com/avcenter/venc/data/ba
> ckdoor.rtkit.html#removalinstructions
> Norton found 11 files -- some of the files were infected
> by another virus name "W32.HLLW.Raleka" -- put 8 in
> quarantine and delete 3.
> I run a full system scan again and the same 3 files
> showed up again, only this time I couldn't even delete
> them and Norton Virus Alert window displays that I'm
> still infected and will not close. I follow the path to
> files in the system but couldn't delete them.
> Should I delete the 8 files in the quarantine? Should
> maybe upgrade Norton to 2004? Does anybody know what can
> I do? WindowsXP seems to be working fine at the moment
> but then I only had it for a week.
> Please help. Thank you.
>