RE: setupsql.exe hangs. Cannot Install SQL server 2K
From: vishal subramaniam (vishalsu_at_microsoft.com)
Date: 05/19/04
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Date: Wed, 19 May 2004 06:32:54 GMT
vishalsu@online.microsoft.com
RESOLUTION:
=============
The following information should be helpful:
Q. When I run the SQL Server 2000 setup, it just hangs. What do I do?
A. In this situation, minimize the Setup window (and other windows if
necessary) to see whether there are any message boxes relating to File Copy
or File Sharing. You must respond to any such messages before Setup can
proceed.
Q. What should I do if the installation of SQL Server 2000 is unsuccessful?
A. If you have an unsuccessful installation, you can examine two files to
help determine what went wrong. The Sqlstp.log file, which is located in
the Windows directory, gives detailed information on what setup is doing
and contains all errors encountered during setup. Reviewing this file will
give you a better understanding of where setup fails and why.
During the configuration portion of setup, SQL Server setup runs an
application called Cnfgsvr.exe to configure the SQL Server. This
application starts SQL Server, connects to it, and then runs the initial
installation scripts. Any error encountered during this process is also
written to the Sqlstp.log file; however, you should also review the SQL
Server error log, named "Errorlog" with no file extension, located by
default in the Program Files\Microsoft SQL Server\Mssql\Log directory. This
error log contains errors that SQL Server encounters when setup attempts to
start SQL Server, which may provide further insight into the failure.
If you cannot determine the cause of the Setup failure, save the two files
just mentioned and call Microsoft Product Support Services (PSS) to speak
to a SQL Server Support Professional who will help you to resolve your
problem. Note that when the Setup application fails, it rolls back all
changes to the file system, which includes removing any copied files and
changes that were made to the registry.
One other component that you might want to examine is the Microsoft Data
Access Components (MDAC) setup, which is launched as part of the SQL Server
2000 setup. SQL Server 2000 setup installs MDAC 2.6. The MDAC setup creates
a separate log file named Dasetup.log; you can review this log file and
make sure that there are no issues with the MDAC setup. If you notice any
problems with the MDAC installation, follow the steps in the following
article in the Microsoft Knowledge Base for a successful installation of
the MDAC components:
232060 MDAC Setup troubleshooting guide
After this, you can try to install SQL Server 2000 again. For additional
information on MDAC, see the following Microsoft Web site:
http://msdn.microsoft.com/library/default.asp?url=/nhp/Default.asp?contentid
=28001860
LINKS:
=====
http://support.microsoft.com/default.aspx?scid=kb;en-us;257716
Frequently Asked Questions - SQL Server 2000 - Setup
HTH
This posting is provided "AS IS" with no warranties, and confers no rights.
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