RE: MELL version 2.0
From: Mingqing Cheng [MSFT] (v-mingqc_at_online.microsoft.com)
Date: 08/31/04
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Date: Tue, 31 Aug 2004 02:15:51 GMT
Hi,
Have you contacted PSS for that hotfix? It will be a free case asking
hotfix.
If the hotfix doesn't resolve your issue, would you please take the
following steps gathering more information
1. Using Profiler tracing the SQL Server and be sure to include the events:
Errors and Warnings: Exception; Attention
TSQL: SQL:StmtStarting and Completed
Have them include all the data columns and make a note of the date/time
when they run the report and the hostname (machine name) from where they
are running the MELL Report so that it can traced back in the Profiler
trace for further investigation.
2. try to connect to the same instance of SQL Server and the database that
they are trying to connect via the report directly using isql or osql using
the same credentials as in the DSN from the *same* machine as the machine
from where they are running the report to see if
there is any problem on the SQL end. If they are able to connect just fine
using SQL tools, this indicates the problem might be on the
application-end, in which case you would have to work with a MELL expert to
troubleshoot further.
Thank you for your patience and cooperation. If you have any questions or
concerns, don't hesitate to let me know. We are here to be of assistance!
Sincerely yours,
Mingqing Cheng
Microsoft Developer Community Support
---------------------------------------------------------------
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