RE: Remote Control Permissions

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Wait, I have another problem. My installation disk is SP1, but I have
patched it through SP3. When I re-run the install disks, it only gives me the
option of removing SMS, since the version on disk is older than the version I
am running....

"Sherry Kissinger [MVP-SMS]" wrote:

Remote Tools in SMS2003 is an optional client agent. You can get that agent
to be available by re-running setup.exe; and check on the box.

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"Bill" wrote:

I am running SMS 2003 SP3, but i do not have Remote Tools Client Agent in the
Client Agents. Any advise for why this component seems to be missing?

"Sherry Kissinger [MVP-SMS]" wrote:

Presuming SMS 2003; check Site Settings, Client Agents, "Remote Tools Client
Agent" properties. Under the "Security" tab, Permitted Viewers. It's
probably currently Administrators; you'll either need to add the name
individually; or you may want to consider creating a Domain group called
something like... "SMSRemoteControl", add her username to that; and add
SMSRemoteControl to the Permitted viewers list. It might take a bit for the
modified policy to filter down to all clients adding this new permitted
viewer.

Or, of course, add her username (or a group she belongs to) to the local
"Administrators" group of all workstations--but that is obviously much less
secure.
--
Standarize. Simplify. Automate.


"Bill" wrote:

I just hired a help desk person, have SMS configured so she can open the
console, and use the Querries and Collections.

When she tries to Remote Control a PC, however, it stops and asks for
permissions

Can someone tell me where to give her permissions to remote control the PC's?
.