Re: Remote Control Screen is black

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"Lorrec" <Lorrec@xxxxxxxxxxxxxxxxxxxxxxxxx> wrote in message
news:E1E4782B-0450-4886-87D5-31C23F3EA6DB@xxxxxxxxxxxxxxxx
> This is the first time I have had this problem. I have two clients at the
> moment where the SMS client seems to be working properly but when I try to
> remote control the PCs the screen is black. We are using SMS 2.0 SP5. I
have
> uninstalled and reinstalled the SMS client. I have verified that it is
setup
> for the service to able interact with the desktop but still a black
screen.
> Both systems have the video card setup properly and I can access both
through
> a terminal services session. Any advice or help would be greatly
appreciated.

I have to preface this with; it's been a long time since I worked with SMS
2.0, I thought that there was a hotfix that addressed this issue. After
searching a bit, I found this article which sounds like your issue:
http://www.kbalertz.com/kb_Q200540.aspx

Steve


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