Re: Remote Agent Not Starting

From: Oren Zippori (orenzp_at_hotmail.com)
Date: 08/12/04 

Date: Thu, 12 Aug 2004 08:42:55 +0300

Hi Gareth,

Sounds like your problem are with your MP (Management Point) on your SMS
server, the client isn't downloading the policy regarding Remote control.

SMS client installation works this way:

  1.. Capinst.exe runs or ccmsetup.exe checks to see the client OS and the
if it falls under the boundaries of the SMS site server.
  2.. If it does the client installs all the SMS components.
  3.. After that the client checks with the AD\SLP\WINS to find out which
server holds the MP rule in the site, and try to get the site policy from
the MP.
The problem that you might have is:

  1.. MP information isn’t published under the AD system management
container (if you got AD) or isn’t publish in WINS.
  2.. The MP isn’t working properly, IIS problems security problems.
Check your SMS System status for any errors on the matter.

Hope this Helps 

-- 
Oren Zippori
      eAladdin.com
"Gareth" <Gareth@discussions.microsoft.com> wrote in message
news:8DC19184-D5FF-49D7-B4C6-6B3B1773AE01@microsoft.com...
> Oren
>
>
> The status is set to installed for the remote agent on the client machine.
>
> Yes it is looking like the remote agent service is not started but i can
not
> get it to start
>
> Regards
>
> Gareth
>
>
> "Oren Zippori" wrote:
>
> > Hi Gareth,
> > Please check in the "System Management" on your client control panel to
see
> > if the SMS Remote control Agent has a Status of "ENABLED" in the
Components
> > Tab. the way SMS 2003 works is that it installs all the components but
only
> > if the Policy enables a Feature it will activate it.
> > also check to see if you got the SMS remote control service started.
> >
> > If you reinstall your SMS server again that might be a problem.
> >
> > -- 
> > Oren Zippori
> >       eAladdin.com
> >
> > "Gareth" <Gareth@discussions.microsoft.com> wrote in message
> > news:5BB03A7B-3E77-48D2-84C6-5CDA85AF9627@microsoft.com...
> > > Hello
> > >
> > > We have an issue with SMS 2003 in that it is installing the clients
etc,
> > but
> > > Remote Control is not working.
> > >
> > > From the SMS Admin Console we are getting the error message that the
> > remote
> > > agent can not be found.
> > >
> > > When looking at a client
> > >
> > > Control Panel > Remote Control
> > >
> > > We can see that the Advanced Client is installed but when clicking on
the
> > > "Show Status" button we are receiving the following error message
> > >
> > >
> > > "Cannot display current remote control status.  The remote control
agent
> > > service is not started"
> > >
> > > We had SMS working fine for a couple of months and then all of a
sudden it
> > > has stopped working.  We have reinstalled the applicaion, and are
still
> > > getting to the same point.  No network changes have been made.
> > >
> > > Please some one advise on a check / fix for me please
> >
> >
> >