RE: SMS Advanced Client refuses to do it's job

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I don't think this question has been asked yet. Is your Management Point
healthy? In SMS toolkit 2, is MPTroubleshooter. In the post-install tab,
input the information at the top (note, the FQDN field is for
yourdomain.com, not servername.yourdomain.com); and run the tests. Does it
pass all tests?

I'm thinking it might not be the client, but perhaps the Management Point?
It's hard to tell, since you indicate you can do some SMS tasks remotely from
the server to the client. So why the client would pick up some policies
(like Remote Tools configuration policies) but not other policies (like
advert policies).

Another thought--you indicate that 'this client should deserve 2
advertisements'. How have you defined the members of the collection which
deserve those 2 ads? i.e., what is in them? a Direct computer membership, a
query?
--
Standarize. Simplify. Automate.


"Erik Nettekoven" wrote:

Run the client spy (clispy.exe)
Ran from the server connected to the client I get the following results:
* Software Distribution Execution Requests - tab

* Software Distribution History - tab
Error connecting to the registry. Execution history cannot be viewed.
<seems logical, as nog packages have been executed yet>

* Software Distribution Cache Information
-Cache Config
-- Cache Location = C:\WINDOWS\system32\CCM\Cache
-- Cache Size = 250MB
-- Cache In Use = False
-Cached Items
-Downloading Items

* Software Distribution Pending Executions
-Machine
--Mandatory Advertisements With Future Executions
--Optional Advertisements
--Past Mandatory Advertisements
-User_SID
--Mandatory Advertisements With Future Executions
--Optional Advertisements
--Past Mandatory Advertisements

You can also run the policy spy and see what is going on.
When you look at the actions tab do you have all the actions or just Policy?
[Ran from the server connected to the client]
There is no "actions" tab, but there is an Actual tab and that says:
+ Machine
+ User_SID

When I open Machine there are a lot of folders underneath
When I open User_SID, there is one folder "CCM_Scheduler_ScheduledMessage"
folder underneath. But there are no package assigned to this specific user.
No other User_SIDs appear, although I did log on with several other user
account on the machine

[Ran directly on the client under the users context, no admin privileges]
Actual, Requested, Default tabs all display:
-No policy available at this time.
Events tab
-Empty

Client info sub window
- Connection to the client policy failed with error 80041003

run the System Status>Status messages Queries>All Status messages
from a Specific System and see if SMS finds any issues.
Only informational message found: client installed, client uninstalled,
client reassigned from "" to LIS (this is the correct site!), Client
generated a new SMS Unique Identifier

the smsconfig.ini file and make sure it is deleted.
Did that as part of the ccmclean and reinstall procedure, as posted in my
first post.

--
Regards,

Erik
MCSE 2000/2003


"Matthew Hudson" wrote:

Install the SMS Toolkit
Run the client spy, this will allow you to see if the package is being sent
to the computer. You can also run the policy spy and see what is going on.

When you look at the actions tab do you have all the actions or just Policy?
AFter you get the client install and SMS knows it is there then run the
System Status>Status messages Queries>All Status messages from a Specific
System and see if SMS finds any issues. If you run ccmclean also check the
Windows folder for the smsconfig.ini file and make sure it is deleted.

--
-----------------------
http://sms-hints-tricks.blogspot.com/


"Erik Nettekoven" wrote:

Thank you for your reply!

We ordered and received new notebooks. After installing XP SP2 (domain
member), I installed the SMS client.

After the successful install I logged in with a user who should receive 2
advertisements, but he does not receive them. Deleted user profile and such,
logged in again waited a long time, no ad's, not even a hitch or an error.
Ran ccmclean, installed sms client again, tried ccmrepair. Still same
problem, it remains "silent".

The client does get discovered by the SMS server, I can remote control it
from the server and perform some other SMS management tasks on the client.
Client still does not receive any ad's.

Could you provide me with some more info on using the client spy? Like what
should I see? What is normal behaviour? How can use it? etc etc

I had the issue before on other clients, but then ccmclean, reinstall sms
client and then ccmrepair, fixed it. So I thought I had a workaround, but
this fails on the new hardware :-S
--
Regards,

Erik
MCSE 2000/2003


"Matthew Hudson" wrote:

Are all your clients or just this one machine..
so are you saying the client runs all the advs and inventories but just
doesn't update the log files?
Have you run the client spy to see if the policies are being recieved on the
machine?
--
-----------------------
http://sms-hints-tricks.blogspot.com/


"Erik Nettekoven" wrote:

Hi,

It seems like the SMS Advanced Client has died or what ever. It installs
fine but after that it doesn't receive any advertisements.

* execmgr.log stays awfully quiet (empty)
* PolicySpy does not report any error, but also doesn't report any SIDs. It
does display the basic info of the client (which site and server the client
is assigned to)
* nothing logged in the eventviewer
* no errors on the SMS server
* I can initiate every action succesfully

Tried several install/uninstall/reinstall variations, none of them seem to
fix it. The client hasn't respond for over 24hours now. I am completely lost.

*I am getting to the point to ask for a refund for this costly product.*

--
Regards,

Erik
MCSE 2000/2003
.

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