Rerun Advertisement does not work

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From: Michael Bray (michael_at_bellerephon.REMOVE_TEXT.net)
Date: 11/10/04


Date: Tue, 9 Nov 2004 20:54:04 -0800

Has anyone else experienced a problem with getting clients to rerun a program
that they have already sucessfully run once?

Even if a new mandatory assignment is added to an existing advertisement
clients may choose not to run the program if they have run it successfully
already. The clients return status messages like:

The program for advertisement "XXX" will not be run ("XXX" - "Program"). The
program settings indicate that this program should only be run on computers
where the previous attempt to run this program was not successful. The
previous attempt to run this program was successful. This program was
previously run successfully at 2004/11/09 20:30:00.

The rerun only seems to fail if the advertisement does not have a recurrence
schedule. If a recurrance shedule is added then the clients seem to be quite
happy to rerun the program on a new mandatory assignment.
Or you can create new program and change the existing advertisement to use
the new program.

I have seen other SMS users query about this issue and some responses to
create a new program or to delete the record of the program having been run
on the client. But neither of these are fully satisfactory solutions.
If you rerun an advertisement the pop up warning clearly says that all
clients will rerun the advertised program even if they have already run it.

So have I mis-configured the program/advertisement settings or is this a bug
in SMS?
Should all clients rerun a program they have already run successfully on a
new mandatory assignment?



Relevant Pages

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