Re: Office 2007 Installed But Installation Not Reported as Complete

Hello James,

I received the log files you sent me. There's not many information included
in the two log files. The following errors are recorded in
SmsClientMethodProvider.log twice:
Failed to retrieve the requested schedule (80041002)
Failed to send schedule (80041002)
Method TriggerSchedule failed with error code 80041002

Error code 80041002 means WBEM_E_NOT_FOUND which indicates we had a WMI
issue on 10th Oct. However, I can't narrow down the problem with only two
log files. Can you send the rest of the log files to me? So that I can do
some further diagnose.

Have a great day.

Best Regards

Sean Cai, MCSE2000
Microsoft Online Partner Support

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