error 53: The network path was not found

Hello All,

I am having trouble installing the SMS Agent on the desktops in my network.
It has worked on a few, but most are failing. When I look at the Site Status
SMS_CLIENT_CONFIG_MANAGER I see lots of messages that refer to Error 53: The
network path was not found. Some of the other errors are “5,” “1003,” and
“1726.” I looked at several examples of computers that are reporting each of
these errors and attempted to troubleshoot them all at the same time since
these errors seem to be somewhat related with each other.

Things I’ve tried or verified:

 “SMSPUSH” account (used for Client Push Installation) is using the correct
password and has full access to the desktops
 While logged into the SMS server, “SMS” with the “SMSPUSH” account, I was
able to connect to the ADMIN$ share and the registry of several of the
desktops that are showing these errors.
 I deleted the “SMSPUSH” account and removed all of its permissions. Then,
after recreating it and establishing its permissions all over again, I am
still getting these errors with no (or minimal) agent install.
 I can install the agent manually if I login on a desktop remotely.
 I have verified the SMS$ and SMSPUSH accounts have full control access for
“this object and all child objects” of the SYSTEM, and SYSTEM MANAGEMENT OUs.
 There are desktop firewalls in place but the SMS server has been granted
access past them. I am confident this is working because of the ability to
get to the registry and Admin$ share from the SMS server while logged on with
the SMSPUSH account.
 I can install the client manually, but I haven’t tried to look at network
devices. (“Can you install client manually successfully? If so, I would
look at network devices that are filtering packets between server and client.
I have a client who has a Packet Filter that handles traffic going in/out of
Frame Relay and it was stopping client push install because it matched
traffic pattern of "Zombie" attack. Appliance saw traffic as outbound from
MAC x and then client initiated communication on several different ports to
different devices, DC, SMS server ,etc...”)

From the CCM.log file:

---> Started service "ccmsetup" on machine "WOODD1". 9/12/2006 11:23:33
AM 5160 (0x1428)
---> Copying client files to \\TCNORLEN\admin$\system32\ccmsetup. 9/12/2006
11:23:33 AM 4996 (0x1384)
---> Completed request "X7JX1DNY", machine name "WOODD1". 9/12/2006 11:23:33
AM 5160 (0x1428)
Deleted request "X7JX1DNY", machine name "WOODD1" 9/12/2006 11:23:33 AM 5160
(0x1428)
<======End request: "X7JX1DNY", machine name: "WOODD1". 9/12/2006 11:23:33
AM 5160 (0x1428)
======>Begin Processing request: "XNT1ID02", machine name:
"DROMANO" 9/12/2006 11:23:33 AM 5160 (0x1428)
---> Trying the 'best-shot' account which worked for previous CCRs (index =
0x0) 9/12/2006 11:23:33 AM 5160 (0x1428)
---> Attempting to connect to administrative share '\\DROMANO\admin$' using
account 'accounts\SMSPUSH' 9/12/2006 11:23:33 AM 5160 (0x1428)
---> Copying file "D:\SMS\bin\I386\MobileClient.tcf" to
"\\TCNORLEN\admin$\system32\ccmsetup\MobileClient.tcf" 9/12/2006 11:23:33
AM 4996 (0x1384)
---> The 'best-shot' account has now succeeded 1858 times and failed 224
times. 9/12/2006 11:23:33 AM 5160 (0x1428)
---> Connected to administrative share on machine DROMANO using account
'accounts\SMSPUSH' 9/12/2006 11:23:33 AM 5160 (0x1428)
---> Attempting to make IPC connection to share <\\DROMANO\IPC$> 9/12/2006
11:23:33 AM 5160 (0x1428)
---> System OS version string "5.1" converted to 5.10 9/12/2006 11:23:33
AM 5160 (0x1428)
---> Could not retrieve the heartbeat time from the client (2) 9/12/2006
11:23:33 AM 5160 (0x1428)
---> Unable to retrieve a sites list from machine "DROMANO". 9/12/2006
11:23:33 AM 5160 (0x1428)
---> Unable to retrieve travel mode switch from machine "DROMANO". 9/12/2006
11:23:33 AM 5160 (0x1428)
---> Unable to retrieve pending command value for sms client base components
from machine "DROMANO". 9/12/2006 11:23:33 AM 5160 (0x1428)
---> Could not retrieve the site config timestamp from the client
(2) 9/12/2006 11:23:33 AM 5160 (0x1428)
---> Unable to retrieve the mobile client version from machine
"DROMANO". 9/12/2006 11:23:33 AM 5160 (0x1428)
---> Client type to be installed on DROMANO: Advanced client 9/12/2006
11:23:33 AM 5160 (0x1428)
---> Copying client files to \\DROMANO\admin$\system32\ccmsetup. 9/12/2006
11:23:33 AM 5160 (0x1428)
---> Copying file "D:\SMS\bin\I386\MobileClient.tcf" to
"\\DROMANO\admin$\system32\ccmsetup\MobileClient.tcf" 9/12/2006 11:23:33
AM 5160 (0x1428)
---> Updated service "ccmsetup" on machine "MKENAGY". 9/12/2006 11:23:38
AM 3748 (0x0EA4)
---> Started service "ccmsetup" on machine "MKENAGY". 9/12/2006 11:23:38
AM 3748 (0x0EA4)
---> Completed request "X8J1KW8M", machine name "MKENAGY". 9/12/2006
11:23:38 AM 3748 (0x0EA4)
Deleted request "X8J1KW8M", machine name "MKENAGY" 9/12/2006 11:23:38
AM 3748 (0x0EA4)
<======End request: "X8J1KW8M", machine name: "MKENAGY". 9/12/2006 11:23:38
AM 3748 (0x0EA4)
======>Begin Processing request: "XPG41N7P", machine name:
"KMCMAHAN" 9/12/2006 11:23:38 AM 3748 (0x0EA4)
---> Trying the 'best-shot' account which worked for previous CCRs (index =
0x0) 9/12/2006 11:23:38 AM 3748 (0x0EA4)
---> Attempting to connect to administrative share '\\KMCMAHAN\admin$' using
account 'accounts\SMSPUSH' 9/12/2006 11:23:38 AM 3748 (0x0EA4)
---> Updated service "ccmsetup" on machine "RHOEK". 9/12/2006 11:23:39
AM 4392 (0x1128)
---> Started service "ccmsetup" on machine "RHOEK". 9/12/2006 11:23:39
AM 4392 (0x1128)
---> Completed request "XFUKYTEY", machine name "RHOEK". 9/12/2006 11:23:39
AM 4392 (0x1128)
Deleted request "XFUKYTEY", machine name "RHOEK" 9/12/2006 11:23:39 AM 4392
(0x1128)
<======End request: "XFUKYTEY", machine name: "RHOEK". 9/12/2006 11:23:39
AM 4392 (0x1128)
======>Begin Processing request: "XQ1SFRXA", machine name:
"EXERCISELAB" 9/12/2006 11:23:39 AM 4392 (0x1128)
---> Trying the 'best-shot' account which worked for previous CCRs (index =
0x0) 9/12/2006 11:23:39 AM 4392 (0x1128)
---> Attempting to connect to administrative share '\\EXERCISELAB\admin$'
using account 'accounts\SMSPUSH' 9/12/2006 11:23:39 AM 4392 (0x1128)
---> The 'best-shot' account has now succeeded 1859 times and failed 224
times. 9/12/2006 11:23:39 AM 3748 (0x0EA4)
---> Connected to administrative share on machine KMCMAHAN using account
'accounts\SMSPUSH' 9/12/2006 11:23:39 AM 3748 (0x0EA4)
---> The 'best-shot' account has now succeeded 1860 times and failed 224
times. 9/12/2006 11:23:39 AM 4392 (0x1128)
---> Connected to administrative share on machine EXERCISELAB using account
'accounts\SMSPUSH' 9/12/2006 11:23:39 AM 4392 (0x1128)
---> Attempting to make IPC connection to share
<\\EXERCISELAB\IPC$> 9/12/2006 11:23:40 AM 4392 (0x1128)
---> Attempting to make IPC connection to share <\\KMCMAHAN\IPC$> 9/12/2006
11:23:40 AM 3748 (0x0EA4)
---> System OS version string "5.1" converted to 5.10 9/12/2006 11:23:40
AM 4392 (0x1128)
---> System OS version string "5.1" converted to 5.10 9/12/2006 11:23:40
AM 3748 (0x0EA4)
---> Could not retrieve the heartbeat time from the client (2) 9/12/2006
11:23:40 AM 3748 (0x0EA4)
---> Could not retrieve the heartbeat time from the client (2) 9/12/2006
11:23:40 AM 4392 (0x1128)
---> Unable to retrieve a sites list from machine "KMCMAHAN". 9/12/2006
11:23:40 AM 3748 (0x0EA4)
---> Unable to retrieve a sites list from machine "EXERCISELAB". 9/12/2006
11:23:40 AM 4392 (0x1128)
---> Unable to retrieve travel mode switch from machine
"KMCMAHAN". 9/12/2006 11:23:40 AM 3748 (0x0EA4)
---> Unable to retrieve travel mode switch from machine
"EXERCISELAB". 9/12/2006 11:23:40 AM 4392 (0x1128)
---> Unable to retrieve pending command value for sms client base components
from machine "KMCMAHAN". 9/12/2006 11:23:40 AM 3748 (0x0EA4)
---> Unable to retrieve pending command value for sms client base components
from machine "EXERCISELAB". 9/12/2006 11:23:40 AM 4392 (0x1128)
---> Could not retrieve the site config timestamp from the client
(2) 9/12/2006 11:23:40 AM 3748 (0x0EA4)
---> Could not retrieve the site config timestamp from the client
(2) 9/12/2006 11:23:40 AM 4392 (0x1128)
---> Unable to retrieve the mobile client version from machine
"KMCMAHAN". 9/12/2006 11:23:40 AM 3748 (0x0EA4)
---> Client type to be installed on KMCMAHAN: Advanced client 9/12/2006
11:23:40 AM 3748 (0x0EA4)
---> Copying client files to \\KMCMAHAN\admin$\system32\ccmsetup. 9/12/2006
11:23:40 AM 3748 (0x0EA4)
---> Unable to retrieve the mobile client version from machine
"EXERCISELAB". 9/12/2006 11:23:40 AM 4392 (0x1128)
---> Client type to be installed on EXERCISELAB: Advanced client 9/12/2006
11:23:40 AM 4392 (0x1128)
---> Copying client files to
\\EXERCISELAB\admin$\system32\ccmsetup. 9/12/2006 11:23:40 AM 4392 (0x1128)
---> Copying file "D:\SMS\bin\I386\MobileClient.tcf" to
"\\KMCMAHAN\admin$\system32\ccmsetup\MobileClient.tcf" 9/12/2006 11:23:40
AM 3748 (0x0EA4)
---> Copying file "D:\SMS\bin\I386\MobileClient.tcf" to
"\\EXERCISELAB\admin$\system32\ccmsetup\MobileClient.tcf" 9/12/2006 11:23:40
AM 4392 (0x1128)
---> Updated service "ccmsetup" on machine "SHARTJE". 9/12/2006 11:23:41
AM 4272 (0x10B0)
---> Started service "ccmsetup" on machine "SHARTJE". 9/12/2006 11:23:41
AM 4272 (0x10B0)
---> Completed request "XGF1M9WN", machine name "SHARTJE". 9/12/2006
11:23:41 AM 4272 (0x10B0)
Deleted request "XGF1M9WN", machine name "SHARTJE" 9/12/2006 11:23:41
AM 4272 (0x10B0)
<======End request: "XGF1M9WN", machine name: "SHARTJE". 9/12/2006 11:23:41
AM 4272 (0x10B0)
======>Begin Processing request: "XQ6RUHE1", machine name:
"EIGEND" 9/12/2006 11:23:41 AM 4272 (0x10B0)
---> Trying the 'best-shot' account which worked for previous CCRs (index =
0x0) 9/12/2006 11:23:41 AM 4272 (0x10B0)
---> Attempting to connect to administrative share '\\EIGEND\admin$' using
account 'accounts\SMSPUSH' 9/12/2006 11:23:41 AM 4272 (0x10B0)
---> The 'best-shot' account has now succeeded 1861 times and failed 224
times. 9/12/2006 11:23:41 AM 4272 (0x10B0)
---> Connected to administrative share on machine EIGEND using account
'accounts\SMSPUSH' 9/12/2006 11:23:41 AM 4272 (0x10B0)
---> Attempting to make IPC connection to share <\\EIGEND\IPC$> 9/12/2006
11:23:42 AM 4272 (0x10B0)
---> System OS version string "5.1" converted to 5.10 9/12/2006 11:23:42
AM 4272 (0x10B0)
---> Could not retrieve the heartbeat time from the client (2) 9/12/2006
11:23:42 AM 4272 (0x10B0)
---> Unable to retrieve a sites list from machine "EIGEND". 9/12/2006
11:23:42 AM 4272 (0x10B0)
---> Unable to retrieve travel mode switch from machine "EIGEND". 9/12/2006
11:23:42 AM 4272 (0x10B0)
---> Unable to retrieve pending command value for sms client base components
from machine "EIGEND". 9/12/2006 11:23:42 AM 4272 (0x10B0)
---> Could not retrieve the site config timestamp from the client
(2) 9/12/2006 11:23:42 AM 4272 (0x10B0)
---> Unable to retrieve the mobile client version from machine
"EIGEND". 9/12/2006 11:23:42 AM 4272 (0x10B0)
---> Client type to be installed on EIGEND: Advanced client 9/12/2006
11:23:42 AM 4272 (0x10B0)
---> Copying client files to \\EIGEND\admin$\system32\ccmsetup. 9/12/2006
11:23:42 AM 4272 (0x10B0)
---> Copying file "D:\SMS\bin\I386\MobileClient.tcf" to
"\\EIGEND\admin$\system32\ccmsetup\MobileClient.tcf" 9/12/2006 11:23:42
AM 4272 (0x10B0)
Submitted request successfully 9/12/2006 11:23:43 AM 380 (0x017C)
Getting a new request from queue "Incoming" after 100 millisecond
delay. 9/12/2006 11:23:43 AM 380 (0x017C)
Found CCR "z8sa1mju.CCR" in queue "Incoming". 9/12/2006 11:23:43 AM 380
(0x017C)
Received request: "Z8SA1MJU" for machine name: "RSTEELE" on queue:
"Incoming". 9/12/2006 11:23:43 AM 380 (0x017C)
Stored request "Z8SA1MJU", machine name "RSTEELE", in queue
"Processing". 9/12/2006 11:23:43 AM 380 (0x017C)
Submitted request successfully 9/12/2006 11:23:43 AM 380 (0x017C)
Getting a new request from queue "Incoming" after 100 millisecond
delay. 9/12/2006 11:23:43 AM 380 (0x017C)
Found CCR "za1pnlkt.CCR" in queue "Incoming". 9/12/2006 11:23:43 AM 380
(0x017C)
Received request: "ZA1PNLKT" for machine name: "GESSEN" on queue:
"Incoming". 9/12/2006 11:23:43 AM 380 (0x017C)
Stored request "ZA1PNLKT", machine name "GESSEN", in queue
"Processing". 9/12/2006 11:23:43 AM 380 (0x017C)
Submitted request successfully 9/12/2006 11:23:43 AM 380 (0x017C)
Getting a new request from queue "Incoming" after 100 millisecond
delay. 9/12/2006 11:23:43 AM 380 (0x017C)
Found CCR "zbz72mao.CCR" in queue "Incoming". 9/12/2006 11:23:43 AM 380
(0x017C)
---> Updated service "ccmsetup" on machine "KLWONG". 9/12/2006 11:23:43
AM 5440 (0x1540)
Received request: "ZBZ72MAO" for machine name: "ELIZT" on queue:
"Incoming". 9/12/2006 11:23:43 AM 380 (0x017C)
Stored request "ZBZ72MAO", machine name "ELIZT", in queue
"Processing". 9/12/2006 11:23:43 AM 380 (0x017C)
Submitted request successfully 9/12/2006 11:23:43 AM 380 (0x017C)
Getting a new request from queue "Incoming" after 100 millisecond
delay. 9/12/2006 11:23:43 AM 380 (0x017C)
Found CCR "zc9m8xax.CCR" in queue "Incoming". 9/12/2006 11:23:43 AM 380
(0x017C)
---> Started service "ccmsetup" on machine "KLWONG". 9/12/2006 11:23:43
AM 5440 (0x1540)
---> Completed request "XHEAZ8JS", machine name "KLWONG". 9/12/2006 11:23:43
AM 5440 (0x1540)
Deleted request "XHEAZ8JS", machine name "KLWONG" 9/12/2006 11:23:43 AM 5440
(0x1540)
<======End request: "XHEAZ8JS", machine name: "KLWONG". 9/12/2006 11:23:43
AM 5440 (0x1540)



If you have any ideas on where I can go from here I would be very
appreciative.

Thanks in advance.

Jon
.

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