Re: ADV Client Status
- From: "Lars Norman Søndergaard" <lns@xxxxxxxxxxxxx>
- Date: Tue, 5 Jul 2005 07:37:22 +0200
Hi Luan,
If you only have two actions it simply means that the SMS agent can not
communicate with the Management Point. This could happen for a number of
reasons:
1. Name resolution - if you use WINS for nameres. Try ping your SMS
Management Point server using the NetBIOS name.
2. Client is not assigned to a SMS Site (that is, does not have a SMS site
code)
3. Something went wrong during installation
To resolve this sort of problem you will need to go over the SMS agent logs
on the client.
--
Thanks
Lars Norman Søndergaard
"Luan_vannithone" <luan_vannithone@xxxxxxxxxxxxxxxxxxxxxxxxx> skrev i en
meddelelse news:F470D375-E13A-49D1-A01D-5229654B26EF@xxxxxxxxxxxxxxxx
> Hi Lars,
>
> I re-check
> hardware / software inventory agents on the SMS site server. They are
> Enabled.
> Next I check on the client (Control Panel / System Management, Actions
> tab).
> NO, I do not have more than the two actions (machine/user policy).
>
> What does this means?
>
> I proceed to look at the datalodr.log and DDM.log files, however the
> messages are a bit cryptic.
>
> If it's not too much trouble for you can I send you the two files for
> examination?
> What is your real email addess? Please send me your email address at
> luan@xxxxxxxxxx .
>
> Reagrds,
>
> Luan Vannithone
>
>>
>>
>
>
>
> "Lars Norman Søndergaard" wrote:
>
>> Hi again,
>>
>> I would make sure that you have enabled hardware / software inventory on
>> the
>> SMS site server. Next I would check on the client (Control Panel / System
>> Management, Actions tab) that you have more than two actions
>> (machine/user
>> policy).
>>
>> On the server in the datalodr.log I would be looking to see if inventory
>> from you client is received and processed. Same for the DDM.log
>>
>> --
>> Thanks
>> Lars Norman Søndergaard
>>
>> "Luan_vannithone" <luan_vannithone@xxxxxxxxxxxxxxxxxxxxxxxxx> skrev i en
>> meddelelse news:3FD02B0A-2BB7-4E72-B411-ECBE1160B1A5@xxxxxxxxxxxxxxxx
>> > Hi Lars,
>> >
>> > You are absolutely right, BITS is not installed. It's now installed and
>> > the
>> > 'ccmsetup.log' file indicates successful transmission of 'status
>> > message'
>> > to
>> > the Management Point server.
>> > However the ADV Client Status still displays 'no' under CLIENT as
>> > before.
>> >
>> > What should I check next?
>> >
>> > Browsing around i found below in 'InventoryAgent.log' file located at
>> > 'C:\WINDOWS\system32\CCM\Logs' on client machine...
>> > "
>> > <![LOG[Collection: Namespace = \\.\root\ccm\invagt; Query = SELECT
>> > __CLASS,
>> > __PATH, __RELPATH, ADSiteName FROM CCM_ADSiteInfo; Timeout = 600
>> > secs.]LOG]!><time="15:39:54.938+-600" date="06-28-2005"
>> > component="InventoryAgent" context="" type="1" thread="260"
>> > file="collectiontask.cpp:330">
>> > <![LOG[Collection: Namespace = \\.\root\ccm; Query = SELECT __CLASS,
>> > __PATH,
>> > __RELPATH, HardwareID1 FROM CCM_ClientIdentificationInformation;
>> > Timeout =
>> > 600 secs.]LOG]!><time="15:39:54.948+-600" date="06-28-2005"
>> > component="InventoryAgent" context="" type="1" thread="260"
>> > file="collectiontask.cpp:330">
>> > <![LOG[Collection: Namespace = \\.\root\ccm\invagt; Query = SELECT
>> > __CLASS,
>> > __PATH, __RELPATH, PlatformID FROM CCM_DiscoveryData; Timeout = 600
>> > secs.]LOG]!><time="15:39:54.958+-600" date="06-28-2005"
>> > component="InventoryAgent" context="" type="1" thread="260"
>> > file="collectiontask.cpp:330">
>> > <![LOG[Collection: Namespace = \\.\root\ccm; Query = SELECT __CLASS,
>> > __PATH,
>> > __RELPATH, Name FROM SMS_Authority; Timeout = 600
>> > secs.]LOG]!><time="15:39:55.068+-600" date="06-28-2005"
>> > component="InventoryAgent" context="" type="1" thread="260"
>> > file="collectiontask.cpp:330">
>> > <![LOG[Collection: 9/10 inventory data items successfully
>> > inventoried.]LOG]!><time="15:39:55.068+-600" date="06-28-2005"
>> > component="InventoryAgent" context="" type="1" thread="260"
>> > file="collectiontask.cpp:265">
>> > <![LOG[Inventory: Collection Task completed in 1.592
>> > seconds]LOG]!><time="15:39:55.068+-600" date="06-28-2005"
>> > component="InventoryAgent" context="" type="1" thread="260"
>> > file="agentstate.cpp:779">
>> > <![LOG[Inventory: 1 Collection Task(s)
>> > failed.]LOG]!><time="15:39:55.068+-600" date="06-28-2005"
>> > component="InventoryAgent" context="" type="2" thread="260"
>> > file="agentstate.cpp:793">
>> > <![LOG[Inventory: Temp report =
>> > C:\WINDOWS\System32\CCM\Inventory\Temp\84553d48-f906-41d5-acd6-754adc41ecf1.xml]LOG]!><time="15:39:55.098+-600"
>> > date="06-28-2005" component="InventoryAgent" context="" type="1"
>> > thread="260"
>> > file="agentstate.cpp:2112">
>> > <![LOG[Inventory: Starting reporting
>> > task.]LOG]!><time="15:39:55.098+-600"
>> > date="06-28-2005" component="InventoryAgent" context="" type="1"
>> > thread="3936" file="reporttask.cpp:240">
>> > <![LOG[Reporting: 13 report entries
>> > created.]LOG]!><time="15:39:55.189+-600"
>> > date="06-28-2005" component="InventoryAgent" context="" type="1"
>> > thread="3936" file="reporttask.cpp:260">
>> > <![LOG[Inventory: Reporting Task completed in 0.090
>> > seconds]LOG]!><time="15:39:55.189+-600" date="06-28-2005"
>> > component="InventoryAgent" context="" type="1" thread="3936"
>> > file="agentstate.cpp:846">
>> > <![LOG[Inventory: Successfully sent report.
>> > Destination:mp:MP_DdrEndpoint,
>> > ID: {AA864114-1F2B-49E0-876D-C539F3E6A7D3}, Timeout: 80640 minutes
>> > MsgMode:
>> > Not Signed, Not Encrypted]LOG]!><time="15:39:55.239+-600"
>> > date="06-28-2005"
>> > component="InventoryAgent" context="" type="1" thread="3936"
>> > file="agentstate.cpp:2025">
>> > <![LOG[Inventory: Cycle completed in 2.253
>> > seconds]LOG]!><time="15:39:55.409+-600" date="06-28-2005"
>> > component="InventoryAgent" context="" type="1" thread="3936"
>> > file="agentstate.cpp:1520">
>> > <![LOG[Inventory: Action completed.]LOG]!><time="15:39:55.409+-600"
>> > date="06-28-2005" component="InventoryAgent" context="" type="1"
>> > thread="3936" file="agentstate.cpp:1530">
>> > <![LOG[Inventory: ************************ End of message processing.
>> > ************************]LOG]!><time="15:39:55.409+-600"
>> > date="06-28-2005"
>> > component="InventoryAgent" context="" type="1" thread="3936"
>> > file="agentendpoint.cpp:410">
>> > <![LOG[Inventory: *********************** Start of message processing.
>> > ***********************]LOG]!><time="15:39:55.409+-600"
>> > date="06-28-2005"
>> > component="InventoryAgent" context="" type="1" thread="3936"
>> > file="agentendpoint.cpp:323">
>> > <![LOG[Inventory: Message type is
>> > SiteChange]LOG]!><time="15:39:55.409+-600"
>> > date="06-28-2005" component="InventoryAgent" context="" type="1"
>> > thread="3936" file="agentendpoint.cpp:324">
>> > <![LOG[Inventory: Clearing Action
>> > Status]LOG]!><time="15:39:55.409+-600"
>> > date="06-28-2005" component="InventoryAgent" context="" type="1"
>> > thread="3936" file="agentendpoint.cpp:702">
>> > <![LOG[Inventory: ************************ End of message processing.
>> > ************************]LOG]!><time="15:39:55.419+-600"
>> > date="06-28-2005"
>> > component="InventoryAgent" context="" type="1" thread="3936"
>> > file="agentendpoint.cpp:410">
>> > "
>> > Above gives me the impression things are OK, and yet the ADV Client
>> > Status
>> > still displays 'no' under CLIENT as before.
>> > I did do Update Collection Membership and Refresh but to no joy. The in
>> > context 'Explore Resource' tool on the client machine shows no items.
>> >
>> > What the next thing i should check?
>> >
>> > Regards,
>> >
>> > Luan Vannithone
>> >
>> >
>> > "Lars Norman Søndergaard" wrote:
>> >
>> >> Hi,
>> >>
>> >> 501 is an http return code meaning "Not implemented". Make sure your
>> >> Management Point is installed and configured correctly. I would guess
>> >> that
>> >> BITS is not installed or allowed (on Windows 2003).
>> >>
>> >> --
>> >> Thanks
>> >> Lars Norman Søndergaard
>> >>
>> >> "Luan_vannithone" <luan_vannithone@xxxxxxxxxxxxxxxxxxxxxxxxx> skrev i
>> >> en
>> >> meddelelse news:C6E24FCB-1A2D-465B-B91E-7262C069AF39@xxxxxxxxxxxxxxxx
>> >> > Hi Lars,
>> >> > I encountered the 'same' problem as Bostjan and observed more
>> >> > detailed
>> >> > error
>> >> > messages in log file 'ccmsetup.log' located in
>> >> > 'C:\WINDOWS\system32\ccmsetup'
>> >> > folder on the client computer as follow.
>> >> > "
>> >> > <![LOG[MSI: Action 15:39:22: SmsClientInstallSucceeded. Sending
>> >> > status
>> >> > message]LOG]!><time="15:39:22.559+-600" date="06-28-2005"
>> >> > component="ccmsetup" context="" type="0" thread="2540"
>> >> > file="msiutil.cpp:353">
>> >> > <![LOG[MSI: Action 15:39:23: RollbackCleanup. Removing backup
>> >> > files]LOG]!><time="15:39:23.120+-600" date="06-28-2005"
>> >> > component="ccmsetup"
>> >> > context="" type="0" thread="2540" file="msiutil.cpp:353">
>> >> > <![LOG[Installation succeeded.]LOG]!><time="15:39:26.415+-600"
>> >> > date="06-28-2005" component="ccmsetup" context="" type="1"
>> >> > thread="2540"
>> >> > file="msiutil.cpp:680">
>> >> > <![LOG[Connecting to server
>> >> > CES-TRN01]LOG]!><time="15:39:26.425+-600"
>> >> > date="06-28-2005" component="ccmsetup" context="" type="1"
>> >> > thread="2540"
>> >> > file="status.cpp:87">
>> >> > <![LOG[Successfully resolved server CES-TRN01 to
>> >> > 10.0.3.142]LOG]!><time="15:39:26.696+-600" date="06-28-2005"
>> >> > component="ccmsetup" context="" type="1" thread="2540"
>> >> > file="status.cpp:130">
>> >> > <![LOG[Successfully connected to server
>> >> > CES-TRN01]LOG]!><time="15:39:26.706+-600" date="06-28-2005"
>> >> > component="ccmsetup" context="" type="1" thread="2540"
>> >> > file="status.cpp:165">
>> >> > <![LOG[Server failed to process message and returned status code
>> >> > 501]LOG]!><time="15:39:26.716+-600" date="06-28-2005"
>> >> > component="ccmsetup"
>> >> > context="" type="3" thread="2540" file="status.cpp:287">
>> >> > <![LOG[Failed to report status
>> >> > message.]LOG]!><time="15:39:26.716+-600"
>> >> > date="06-28-2005" component="ccmsetup" context="" type="3"
>> >> > thread="2540"
>> >> > file="status.cpp:371">
>> >> > <![LOG[Successfully deleted the ccmsetup
>> >> > service]LOG]!><time="15:39:32.665+-600" date="06-28-2005"
>> >> > component="ccmsetup" context="" type="1" thread="2540"
>> >> > file="ccmsetup.cpp:1638">
>> >> > <![LOG[Deleted file
>> >> > C:\WINDOWS\system32\ccmsetup\client.msi.download]LOG]!><time="15:39:32.675+-600"
>> >> > date="06-28-2005" component="ccmsetup" context="" type="1"
>> >> > thread="2420"
>> >> > file="ccmsetup.cpp:4599">
>> >> > <![LOG[Deleted file
>> >> > C:\WINDOWS\system32\ccmsetup\client.msi]LOG]!><time="15:39:32.675+-600"
>> >> > date="06-28-2005" component="ccmsetup" context="" type="1"
>> >> > thread="2420"
>> >> > file="ccmsetup.cpp:4599">
>> >> > "
>> >> > It would appears the Adv Client installed OK but when the 'status
>> >> > message'
>> >> > is passed back to the server the latter 'failed to process message
>> >> > and
>> >> > returned status code 501'.
>> >> >
>> >> > Do you know what code 501 means? where do I look it up?
>> >> >
>> >> > Your advice and any other suggestion would would be merry much
>> >> > appreciated.
>> >> >
>> >> > Luan Vannithone
>> >> >
>> >> >
>> >> >
>> >> > "Lars Norman Søndergaard" wrote:
>> >> >
>> >> >> Bostjan,
>> >> >>
>> >> >> A few things to check:
>> >> >>
>> >> >> 1. Have you updated the collection membership for the collection
>> >> >> and
>> >> >> refreshed it?
>> >> >> 2. Are the clients communicating with the SMS site server? Does the
>> >> >> agent
>> >> >> deliver DDRs and inventory? Having the agent installed is only the
>> >> >> first
>> >> >> step.
>> >> >>
>> >> >> Thanks
>> >> >> Lars Norman Søndergaard
>> >> >>
>> >> >> "sms" <bostjanr@xxxxxxxxxxx> skrev i en meddelelse
>> >> >> news:utikNA2eFHA.1456@xxxxxxxxxxxxxxxxxxxxxxx
>> >> >> > Hello, I have a problem with sms adv client instalation.
>> >> >> > I found that adv client is installed on client computer, but tha
>> >> >> > status
>> >> >> > in
>> >> >> > sms console under client is " No" .
>> >> >> > Why ?
>> >> >> >
>> >> >> > Thanks,
>> >> >> > Bostjan
>> >> >> >
>> >> >>
>> >> >>
>> >> >>
>> >>
>> >>
>> >>
>>
>>
>>
.
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