Re: client installation error

From: Jeff Harbaugh [MSFT] (jeffharb_at_online.microsoft.com)
Date: 10/08/04


Date: Fri, 8 Oct 2004 14:11:02 -0700


The certificate is TRUST_E_TIME_STAMP however I do not think that will help.

Can you check here to see if this helps?
http://support.microsoft.com/default.aspx?scid=kb;en-us;842773

-- 
Thanks,
Jeff Harbaugh [MSFT]
This posting is provided "AS IS" with no warranties, and confers no rights.
"Tony" <towong@siebel.com.NOSPAM> wrote in message 
news:OkMf9hXrEHA.3988@tk2msftngp13.phx.gbl...
> Unfortunately, BITS is not listed as one of the program that I can remove
> from ADD/REMOVE program (I do see it as running as a service).   Do you 
> have
> any alternative method?
> Also, the installation stop at this error "Error 0x80096005: The timestamp
> signature and/or certificate could not be
> verified or is malformed.".   Do you know certificate is it referring to?
>
>
> "Jeff Harbaugh [MSFT]" <jeffharb@online.microsoft.com> wrote in message
> news:#0PDmSXrEHA.2732@TK2MSFTNGP09.phx.gbl...
>> I would go into add/remove programs and remove BITS from that machine.
> Then
>> when you push SMS it will install BITS again.
>>
>> -- 
>> Thanks,
>> Jeff Harbaugh [MSFT]
>> This posting is provided "AS IS" with no warranties, and confers no
> rights.
>>
>> "Tony" <towong@siebel.com.NOSPAM> wrote in message
>> news:%23KW2SBXrEHA.3868@TK2MSFTNGP15.phx.gbl...
>> > Here is the log, but I still don't find clue on how to fix it.   Also,
> in
>> > the SP1 release notes, there is a section about Crypto database and its
>> > log
>> > files are out of synchronization and the workaround is to rename the
>> > CatRoot2 folder.   However, that directory doesn't exist in this
>> > particular
>> > machine.
>> >
>> > 2004-10-08 13:34:31  19:34:31   Success   BITS CLNT
>> > ************************** Starting setup of BITS components
>> > ************************
>> > 2004-10-08 13:34:31  19:34:31   Success   BITS CLNT      Package 
>> > version
>> > is
>> > 6.5.3785.1260.
>> > 2004-10-08 13:34:31  19:34:31   Success   BITS CLNT      Loading 
>> > version
>> > functions dynamically
>> > 2004-10-08 13:34:31  19:34:31   Success   BITS CLNT      Setting the
>> > Uninstall Directory to C:\WINNT\system32\BITS\Uninstall 1.5 Client
>> > 2004-10-08 13:34:31  19:34:31   Success   BITS CLNT      Checking if
> user
>> > is
>> > an administrator
>> > 2004-10-08 13:34:31  19:34:31   Success   BITS CLNT      Checking the 
>> > OS
>> > version and SKU
>> > 2004-10-08 13:34:31  19:34:31   Success   BITS CLNT      Detected 
>> > client
>> > install type
>> > 2004-10-08 13:34:31  19:34:31   Success   BITS CLNT      Test for x86
>> > platform...
>> > 2004-10-08 13:34:31  19:34:31   Success   BITS CLNT      Processor
>> > architecture type is 0
>> > 2004-10-08 13:34:31  19:34:31   Success   BITS CLNT      Checking
> pending
>> > file operations...
>> > 2004-10-08 13:34:32  19:34:32   Success   BITS CLNT      Pending DELETE
>> > operation:  \??\c:\winnt\temp\CCM42.tmp
>> > 2004-10-08 13:34:32  19:34:32   Success   BITS CLNT      Installed
> version
>> > of BITS is BITS_v12
>> > 2004-10-08 13:34:32  19:34:32   Success   BITS CLNT      Detected that
>> > installation will be an upgrade of the current BITS version
>> > 2004-10-08 13:34:32  19:34:32   Success   BITS CLNT      Creating
>> > Uninstall
>> > directory
>> > 2004-10-08 13:34:32  19:34:32   Success   BITS CLNT      Directory
>> > C:\WINNT\system32\BITS\Uninstall 1.5 Client already exists;
>> > 2004-10-08 13:34:32  19:34:32   Success   BITS CLNT      Loading inf
> file
>> > c:\1acdb097521d5612b6b2e6\bitssetup_clnt.inf, entry point 
>> > Install_w2k...
>> > 2004-10-08 13:34:32  19:34:32   Success   BITS CLNT      Failed to
>> > retrieve
>> > SfcDllCacheDir policy. Error: 0x2
>> > 2004-10-08 13:34:32  19:34:32   Success   BITS CLNT      Failed to
>> > retrieve
>> > SfcDllCacheDir key. Defaulting to system32 subdirectory. Error: 0x2
>> > 2004-10-08 13:34:32  19:34:32   Success   BITS CLNT      Dllcache
>> > directory
>> > is C:\WINNT\system32\dllcache
>> > 2004-10-08 13:34:32  19:34:32   Success   BITS CLNT      >>> Processing
>> > section [StopBits]...
>> > 2004-10-08 13:34:32  19:34:32   Success   BITS CLNT      Service
> specified
>> > to be stopped: bits
>> > 2004-10-08 13:34:33  19:34:33   Success   BITS CLNT      Service bits 
>> > is
>> > not
>> > running.
>> > 2004-10-08 13:34:33  19:34:33   Success   BITS CLNT      Service bits 
>> > is
>> > not
>> > running, no need to stop.
>> > 2004-10-08 13:34:33  19:34:33   Success   BITS CLNT      +++ Starting
>> > execution of CopyFiles directive for section [StopBits]..
>> > 2004-10-08 13:34:33  19:34:33   Success   BITS CLNT      Execution of
>> > CopyFiles directive for section StopBits has completed successfully
>> > 2004-10-08 13:34:33  19:34:33   Success   BITS CLNT      Skiping
> execution
>> > of RegisterDLL directives for section StopBits because no new file was
>> > copied to the system
>> > 2004-10-08 13:34:33  19:34:33   Success   BITS CLNT      >>> Completed
>> > processing for section [StopBits].
>> > 2004-10-08 13:34:33  19:34:33   Success   BITS CLNT      >>> Processing
>> > section [Install_BITS_qmgrprxy]...
>> > 2004-10-08 13:34:33  19:34:33   Success   BITS CLNT      +++ Starting
>> > execution of CopyFiles directive for section [Install_BITS_qmgrprxy]..
>> > 2004-10-08 13:34:35  19:34:35   Error     BITS CLNT      Failed to
> install
>> > section Install_BITS_qmgrprxy. Aborting the entire setup. (Error
>> > 0x80096005:
>> > The timestamp signature and/or certificate could not be verified or is
>> > malformed.)
>> > 2004-10-08 13:34:35  19:34:35   Success   BITS CLNT      =========
>> > STARTING
>> > ROLLBACK ===========
>> > 2004-10-08 13:34:36  19:34:36   Success   BITS CLNT      ========= END
>> > ROLLBACK ===========
>> > 2004-10-08 13:34:36  19:34:36   Success   BITS CLNT      =========
>> > STARTING
>> > VERIFICATION ===========
>> > 2004-10-08 13:34:36  19:34:36   Success   BITS CLNT      ========= END
>> > VERIFICATION ===========
>> > 2004-10-08 13:34:36  19:34:36   Error     BITS CLNT      Setup has
> failed.
>> > (Error 0x80096005: The timestamp signature and/or certificate could not
> be
>> > verified or is malformed.)
>> > 2004-10-08 13:34:36  19:34:36   Success   BITS CLNT      Unloading
> version
>> > functions
>> > 2004-10-08 13:34:36  19:34:36   Success   BITS CLNT      bitssetup has
>> > finished. Exit code is 80096005
>> > 2004-10-08 13:34:36  19:34:36   Success   BITS CLNT
>> > ************************** BITS Setup has exited
> ************************
>> >
>> > "Jeff Harbaugh [MSFT]" <jeffharb@online.microsoft.com> wrote in message
>> > news:#Z1WEsWrEHA.1164@TK2MSFTNGP10.phx.gbl...
>> >> It looks like the clients are failing on the BITS installation. Can 
>> >> you
>> >> check the BITS installs on the machine.
>> >>
>> >> -- 
>> >> Thanks,
>> >> Jeff Harbaugh [MSFT]
>> >> This posting is provided "AS IS" with no warranties, and confers no
>> > rights.
>> >>
>> >> "Tony" <towong@siebel.com.NOSPAM> wrote in message
>> >> news:eyFluaMrEHA.324@TK2MSFTNGP11.phx.gbl...
>> >> > There are few machines that the adv. client installation terminate
>> >> > unexpected with this this error:
>> >> > <![LOG[Installation failed with error code
>> >> > 1603]LOG]!><time="17:25:49.397+360" date="10-07-2004"
>> > component="ccmsetup"
>> >> > context="" type="3" thread="3588" file="msiutil.cpp:679">
>> >> >
>> >> > Anybody has any idea where the problem is?
>> >> > ------------
>> >> > Here is the few lines from the end of ccmsetup.log
>> >> > <![LOG[MSI: Action 17:25:34: InstallFiles. Copying new
>> >> > files]LOG]!><time="17:25:34.382+360" date="10-07-2004"
>> >> > component="ccmsetup"
>> >> > context="" type="0" thread="3588" file="msiutil.cpp:353">
>> >> > <![LOG[MSI: Action 17:25:38: CcmInstallBITSClient. Updating 
>> >> > Operating
>> >> > System]LOG]!><time="17:25:38.350+360" date="10-07-2004"
>> >> > component="ccmsetup"
>> >> > context="" type="0" thread="3588" file="msiutil.cpp:353">
>> >> > <![LOG[MSI: Setup failed due to unexpected circumstances
>> >> > The error code is 80004005]LOG]!><time="17:25:47.397+360"
>> >> > date="10-07-2004"
>> >> > component="ccmsetup" context="" type="3" thread="3588"
>> >> > file="msiutil.cpp:339">
>> >> > <![LOG[MSI: Action 17:25:47: Rollback. Rolling back
>> >> > action:]LOG]!><time="17:25:47.429+360" date="10-07-2004"
>> >> > component="ccmsetup" context="" type="0" thread="3588"
>> >> > file="msiutil.cpp:353">
>> >> > <![LOG[Installation failed with error code
>> >> > 1603]LOG]!><time="17:25:49.397+360" date="10-07-2004"
>> > component="ccmsetup"
>> >> > context="" type="3" thread="3588" file="msiutil.cpp:679">
>> >> > <![LOG[No status servers specified. Status will not be
>> >> > sent.]LOG]!><time="17:25:49.397+360" date="10-07-2004"
>> >> > component="ccmsetup"
>> >> > context="" type="1" thread="3588" file="status.cpp:321">
>> >> > <![LOG[Next retry in 120 minute(s)...]LOG]!><time="17:25:49.476+360"
>> >> > date="10-07-2004" component="ccmsetup" context="" type="0"
>> >> > thread="3588"
>> >> > file="ccmsetup.cpp:3882">
>> >> >
>> >> > Few lines from client.msi.log
>> >> >
>> >> > Property(S): PrimaryVolumeSpaceAvailable = 51306744
>> >> > Property(S): PrimaryVolumeSpaceRequired = 32618
>> >> > Property(S): PrimaryVolumeSpaceRemaining = 51274126
>> >> > Property(S): INSTALLLEVEL = 1
>> >> > Property(S):
>> >> > SmsSoftwareDistributionCacheSize.8AE6A59B_5597_4D75_9BFD_7F566BF56500
> =
>> >> > 250
>> >> > Property(S): CcmAdministratorsGroupName = Administrators
>> >> > Property(S): CcmUsersGroupName = Users
>> >> > Property(S): CcmCreatorOwnerAccountName = CREATOR OWNER
>> >> > Property(S): PrimaryVolumePath = C:
>> >> > Property(S): SOURCEDIR =
>> >> > C:\WINNT\system32\ccmsetup\{9BE6F195-A36C-4584-919C-342B5A33E30D}\
>> >> > Property(S): SourcedirProduct =
> {D8EF2D11-47CF-45E5-B423-47B29706DE12}
>> >> > Property(S): ProductToBeRegistered = 1
>> >> > === Logging stopped: 10/7/2004  17:25:49 ===
>> >> > MSI (c) (A8:38): Decrementing counter to disable shutdown. If 
>> >> > counter
>> >> >  >=
>> >> > 0,
>> >> > shutdown will be denied.  Counter after decrement: -1
>> >> > MSI (c) (A8:38): MainEngineThread is returning 1603
>> >> > === Verbose logging stopped: 10/7/2004  17:25:49 ===
>> >> >
>> >> >
>> >> >
>> >> >
>> >> > -- 
>> >> > Remove ".NOSPAM" from email address to reply
>> >> >
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