Re: Evan [MSFT] Did not help
From: Evan [MSFT] (esc_at_online.microsoft.com)
Date: 07/22/04
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Date: Thu, 22 Jul 2004 10:21:25 -0700
If "remote tools client agent" is enabled in the sms admin ui for the site
to which the client is assigned, then the client should have installed the
"sms remote control agent" (check Services applet on client). In the sms
applet on the client, Advanced tab, does it show assigned to a site code? In
the Actions tab, are there 7 items listed? In Components tab, does it list
"sms remote tools agent" with status=enabled? If you're missing a bunch of
the items on Actions tab, that means you're not getting AD policy. SMS uses
AD policy to tell the client whether to install the remote tools agent. So
if you don't see that agent, this could be why. And, of course, if it
doesn't show assigned to a site code, you won't get policy or have that
agent either. Also check policyAgent.log on the client to see if it has any
errors. Search the other logs for errors.
-- This posting is provided "AS IS" with no warranties, and confers no rights. "Gareth" <Gareth@discussions.microsoft.com> wrote in message news:BB529E51-4F6F-4713-9B8E-7964C7A169C9@microsoft.com... > Sorry, this did not really help, I admit this is a very strange problem to have. > I have manually installed the Advanced on the client and can not see the service at all. > > All was working fine. We had not installed / Removed any applications, or updated anything. > > Cheers for your help, but some more is needed if you can > > Regards > > Gareth > > "Evan [MSFT]" wrote: > > > Must be this one. Is the sms remote control service running on the client? > > Legacy or advanced client? Standard or advanced security? Are you logged in > > as a user with rights to rc it, or do you get the dialog asking for > > account/password/domain when you try to rc it (if get the dialog, can you > > manually connect to the client's admin$ share using those credentials)? > > > > "Have you verified that the sms client still exists on the machine you're > > trying to rc? Perhaps it deinstalled due to a boundary change. > > Standared or advanced client?" > > > > -- > > This posting is provided "AS IS" with no warranties, and confers no rights. > > "Remote Control Agent not Found" <Remote Control Agent not > > Found@discussions.microsoft.com> wrote in message > > news:DE299B41-91AC-4909-9550-7353F9C14E07@microsoft.com... > > > Hello > > > > > > I am having an issue that i hope you can help with. > > > I am running SMS2003 and have been using it for a couple of months with no > > issues. All of a sudden (this week) i can not connect to any of the > > computers that i have listed. I keep getting the Remote Control Agent not > > Found. > > > > > > Can some one please point me in the right direction on this as i have made > > no changes to the network etc. > > > > > > I have manually installed the agent but still to no avail. > > > > > > > > -- > > This posting is provided "AS IS" with no warranties, and confers no rights. > > "Gareth" <Gareth@discussions.microsoft.com> wrote in message > > news:3C1C765D-B6D5-4F84-B88E-6294F46DAC3E@microsoft.com... > > > The one labeled SMS 2003 Remote Contol Agent Not Found 15-07-04 > > > > > > cheers > > > > > > "Evan [MSFT]" wrote: > > > > > > > Which posting in which newsgroup on what date was this? > > > > > > > > -- > > > > This posting is provided "AS IS" with no warranties, and confers no > > rights. > > > > "Gareth" <Gareth@discussions.microsoft.com> wrote in message > > > > news:CB7C6426-D25D-4888-810A-BA5361C87AB9@microsoft.com... > > > > > I am sorry to say that Evan your resolution did not help > > > > > > > > > > Please can you advise further > > > > > > > > > > > > > > > > > >
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