Troubleshooting Software Inv Discrepancies

Our helpdesk is using the SMS web reports to find which machines may have
gotten skipped during our upgrade to office 2003, no we aren't using SMS
(we're on sms 2003 sp1) to deploy the update we still have people using
databases requiring Access 97 and management sees no point in using SMS to
deploy the software though it should be easy to do. Anyway, some of the PC's
show up with only one version of office, yet when I go to check the PC
itself - it has both Office 97 and 2003 versions on it but it's only showing
up on the report as having 97.

Example: AAD and AAE have Office 2003 installed, yet show only Office 97 as
being installed on the report.

AAD WINWORD.EXE Microsoft Word for Windows® 97 application file 8.0
5324560 8/1/1997
AAE WINWORD.EXE Microsoft Word for Windows® 97 application file 8.0
5324560 8/1/1997
AAH WINWORD.EXE Microsoft Word for Windows® 97 application file 8.0
5324560 8/1/1997 1:00:00 AM
AAH WINWORD.EXE Microsoft Office Word 11.0.5604 12037688 8/6/2003
1:24:20 PM C:\Program Files\Microsoft Office\OFFICE11


Is there a good way to troubleshoot this? What steps/process should I
follow?
I have software inventory configured to run every 16 hours and these two
machines are on all the time.


.

Relevant Pages

  • Re: Reports - "Last Boot Up Time" is blank
    ... Looking to get more involved in the SMS community? ... > When viewing the "Computers with specific operating system" report, ... These are client machines that are rebooted daily. ...
    (microsoft.public.sms.admin)
  • Re: Troubleshooting Software Inv Discrepancies
    ... Going out to the Office11 directory on those machines ... showing up on the report as having 97. ... AAD WINWORD.EXE Microsoft Word for Windows® ... AAH WINWORD.EXE Microsoft Office Word 11.0.5604 12037688 ...
    (microsoft.public.sms.inventory)
  • RE: Duplicate entries on reports
    ... The report is the standard report for "all machines in a specific subnet" which is installed by default when rolling out sms 2003. ...
    (microsoft.public.sms.misc)
  • Re: Wrong subnets returned by AD system discovery.
    ... We use sms 2003, which queries AD for computer information. ... We have several subnets where machines return incorrect subnet ...
    (microsoft.public.windows.server.active_directory)
  • Re: SMS Clients - Workgroup - Not getting policy
    ... Attempting to retrieve default management point from ... machines trying to connect to different SMS primary servers. ... advertised programs and do not have the sms client configured. ...
    (microsoft.public.sms.admin)
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