Re: Software inventory not working as expected



This makes perfect sense. I'll investigate using your suggestion
Thanks Jospeh.

"Joseph Calabig [MSFT]" wrote:

> putting an app in the ARP is to create an entry in the registry under the
> hive:
> HKEY_LOCAL_MACHINE\\Software\\Microsoft\\Windows\\CurrentVersion\\Uninstall
>
> If you app can do it by running the MSI by itself, then it can access this
> hive. If SMS installs it and it is not registered, it could be an accounts
> permissions problem. Check what account you're giving SMS to distribute
> software.
> It could also be that a command line parameter you're using with that MSI is
> causing this.
>
> Hope that helps.
> --
> Thanks,
> Joseph Calabig
>
> This posting is provided "AS IS" with no warranties, and confers no rights.
>
> "Brad" <Brad@xxxxxxxxxxxxxxxxxxxxxxxxx> wrote in message
> news:CE6CF524-248D-4A94-9296-DAF3A2B0C957@xxxxxxxxxxxxxxxx
> > Thanks for the information Joesph, this will aid in the troubleshooting.
> > One
> > last change I made late last night was to let the inventory scan all
> > client
> > hard disks, rather than a specific folder and that worked. Had I thought
> > to
> > look at the inventoryagent.log file, I would have minimized the
> > frustration.
> >
> > Thanks for the help Joseph.
> >
> > Also, you mention the app installing to Add/Remove. I was never able to
> > get
> > the application to install in the Add/Remove list when pushed via SMS,
> > even
> > though the .MSI file does when it is launched manually. Would you have any
> > idea why this might be or where to look to troubleshoot ?
> >
> > Thanks again.
> >
> > "Joseph Calabig [MSFT]" wrote:
> >
> >> Sounds like the clients have not received the policies containing your
> >> new
> >> software inventory rules.
> >> When a change happens in the server, the clients normally poll every
> >> hour,
> >> so you should expect to have the rules down in 1-2 hours. Of course this
> >> expects that your MP is working and the clients can talk to the MP fine.
> >> If you check inventoryagent.log in the clients, it will tell you what it
> >> is
> >> trying to search for. What do you see in that log?
> >>
> >> Look for something like this in
> >> c:\WINDOWS\system32\CCM\logs\inventoryagent.log:
> >> Collection: Namespace = \\.\root\ccm\invagt; Query = SELECT Name, Path,
> >> LastWriteDate, Size, CompanyName, ProductName, ProductVersion,
> >> ProductLanguage, FileVersion, FileDescription FROM FileSystemFile WHERE
> >> Name
> >> = '*.exe' AND Path = '*\\*' AND SkipWindirFolders = TRUE AND IsCompressed
> >> =
> >> FALSE AND IsEncrypted = FALSE; Timeout = 14400 secs. 2/17/2005 9:04:59 AM
> >> 2672 (0x0A70)
> >>
> >>
> >> BTW, if your application installs itself as part of the "add/remove
> >> programs" list, it is better to track it using Hardware Inventory.
> >>
> >> --
> >> Thanks,
> >> Joseph Calabig
> >>
> >> This posting is provided "AS IS" with no warranties, and confers no
> >> rights.
> >>
> >> "Brad" <Brad@xxxxxxxxxxxxxxxxxxxxxxxxx> wrote in message
> >> news:884D3E98-B513-495B-8617-FE5EE96CEA94@xxxxxxxxxxxxxxxx
> >> > We are trying to perform a software inventory in order to determine if
> >> > an
> >> > application has been installed. This procedure seems very
> >> > straightforward,
> >> > but no matter what paramaters I search for the inventory scan only
> >> > returns
> >> > .EXE files.
> >> > I can not get an inventory of other files.
> >> > I know the location of the file and Set it accordingly in the
> >> > Inventoried
> >> > File Properties. I've changed the parameters to every concievable
> >> > option
> >> > but
> >> > still only recieve .EXE files.
> >> >
> >> > Has anyuone seen this before or is there something anyone can think of.
> >> > We
> >> > plan on using this feature for all of our reporting.
> >> >
> >> > Thanks
> >> >
> >>
> >>
> >>
>
>
>
.



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