Migration from SMS2003 to SCCM 2007 Remote Control Issue
- From: Brian <Brian@xxxxxxxxxxxxxxxxxxxxxxxxx>
- Date: Mon, 6 Jul 2009 11:43:01 -0700
Hello everyone. I am currently in the process of replacing our SMS2003
environment (which we use on a limited basis for Remote Control of users
workstations and some SW and HW metering) with SCCM 2007. I have SCCM 2007
installed and running and everything seems to be working fine except for
remote control of users workstations. I can RDP to workstations, open event
viewer, etc., but when I try to launch Remote Tools, it tells me Remote
Control Agent Not Found. Also, if I try to use Remote Assistance, it tells
me Unable to Locate Remote Assistance Files.
The original SMS agent on the workstation is from our SMS2003 environment.
During installation of SCCM 2007, I checked the option to use SMS2003 agents
on machines, so I expected that when I tried to remote to a machine from our
SCCM 2007 console, it would just use the agent currently on the workstation.
It didn't work, so I tried to push the client onto the machine, but the same
thing happens.
Has anyone migrated from an SMS2003 environment into a SCCM2007 envirnment
and had the same issue? Any thoughts?
Thanks,
Brian
.
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