Re: Software Update - Distribution Status; How is this reported back t
- From: "KCSteele" <k.c.steele@xxxxxxxxx>
- Date: 11 Aug 2006 04:28:54 -0700
Thanks, I'm using an older version of the ITMU and the packages and
programs created are "SecurityPatches_Package Scan" (this downloads the
most current xml file for patch information) and
"SecurityPatches_Package" (this is the program that directs clients to
run the MBSA against the XML file and report back to the database which
patches they need or have installed). There is also an "expedited"
version of this (as you mentioned) which directs the client to
immediately collect inventory after scanning.
These are the tools that I use to deploy updates regularly and have
clients report back, and it works fine. However, my problem is with the
detection of Office2003 SP2. As I mentioned in the initial post, most
clients reported back as having SP2 installed. This is indicated via
the SMS reporting web-based interface as "Install Verified", then
drilling down, "Last status message name" indicates "Status has changed
to installed" and "Last hardware Scan" shows the most recent scan
having occured on this day. But a handful of clients show "No Status",
and drilling further down, "Last status message name" indicates "No
messages have been received", but the "Last hardware Scan" ALSO shows
the most recent scan having occurred on this day as well.
The strange thing is, that these clients do in fact have Office2003 SP2
installed, which I have verified, so I'm looking for an explanation as
to why these clients are reporting back "No Status" even though the
"Last Hardware Scan" indicates that it was run on the current day, and
since they already have Office2003 SP2 installed, they should have
correctly reported back that tey do in fact have SP2 installed.
I am looking for a way to further troubleshoot this problem.
I can't seem to find exactly where in the SMS database to look for
these specific messages relating to "Install Verified"
Markus wrote:
If you are running ITMU, the default package and program that collects
information about patches is called Microsoft Updates Tool. This program
scans the machine for new updates and reports back the next time hardware
inventory runs. There is also a program in this package called Microsoft
Updates Tool (Expedited) that reports back immediately.
The clients need to have the latest Windows Update Agent installed to be
able to scan successfully.
"KCSteele" wrote:
We have a situation in which we installed Office2003 SP2 to all
machines. We did not use SMS2003 to do this however, it was done using
a login script w/ the maintenance wizard.
When going to the "Software Update - Distribution" page of the SMS
Reports, then "Software update distribution status by software update
ID", entering "Office 2003 Service Pack 2 (English version) " in the
Update Identifier, and selecting the appropriate collection, I see that
most machines have reported back that SP2 is indeed installed, but
there are a number of machines that are reporting that it is not
installed; under "Last status message name" they show "No messages have
been received". Of course the machines that show it as being installed
have under "Last status message name" the statement "Status has changed
to installed".
What is the mechanism that reports back to the site database whether or
not this program is installed (in this case, Office2003 SP2)?
What's strange is that someone these machines do indeed have Office2003
SP2 installed, but when pushing out an update, say, for Powerpoint2003
SP2, these machines do not pull down the update, because even though
they have Office2003 SP2, it hasn't been reported back to the SMS site
as being installed.
How can I ensure that these machines report back to the database that
they do indeed have Office2003 SP2 installed so that they can then pull
down the appropriate update for Powerpoint2003 SP2?
Since it was not distributed via a package & advertisement, I'm not
sure where to look for these messages, and I'm not sure what it is that
the advanced client uses to report back and generate the "Status has
changed to installed" information as seen in the report. Is it the
software inventory agent that generates messages back to the site
database about whether a particular machine has (in this case)
Office2003 SP2 installed?
.
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