Re: SMS Virtual Mouse Problem

Dear

we have solved the problem of the SMS Virtual Mouse: there was an old Remote
Desktop Client on the machines but what we could not understand is that why
only 30 machines why not all the machines. All our machines have this Remote
Desktop client.

About the Problem of the lose of drivers after the installation of SMS. I
have got the model of the computers that make this problem and I even make a
reply from the web but I don't know why it is no there.So I will get the
specific Model number once again and send them to you.

Thank you for your cooperation
Waleed

"Waleed A. Nasser Mohamed" <suninthenight@xxxxxxxxxxx> wrote in message
news:uwf5QWScFHA.2420@xxxxxxxxxxxxxxxxxxxxxxx
> Dear
>
> 1 - We have a lot of kind of Hardware combination and it is not by
> hardware combination because we face problems with HP Computers: once the
> Display and Network Drivers were lost and once the Mouse stop to respond
> (conflict with the SMS Virtual Mouse)
> 2 - We have a lot combination too of Windows 2000 Professional Services
> packs.
>
> All the mouses are PS2 and they are using the drivers that the windows
> installed for them during the Windows Installation. computers with USB
> Mouses didn't face these problems.
>
> I will get the combination of the Hardware that lost their Display
> Adapters and their Network Adapter Drivers during the Advanced Client
> Installation
>
> "Sean Chitwood [MSFT]" <seanchit@xxxxxxxxxxxxxxxxxxxx> wrote in message
> news:e9X0KSRcFHA.220@xxxxxxxxxxxxxxxxxxxxxxx
>> Waleed--
>> We need some more information to properly diagnose this, primarily
>> what types of hardware are being affected. We've seen issues with older
>> versions of the Synaptics touch pad drivers, but we were able to identify
>> the problem and they have provided a fix in their more recent drivers.
>>
>> As far as the Network and Display drivers, I'm interested in any
>> commonalities so we can try and test the configurations.
>>
>> --
>> Sean Chitwood
>> ------------------------------------------
>> This posting is provided "AS IS" with no warranties, and confers no
>> rights.
>>
>>
>> "Waleed" <Waleed@xxxxxxxxxxxxxxxxxxxxxxxxx> wrote in message
>> news:1718FA5D-02BF-465C-827B-6F33DA17D8DF@xxxxxxxxxxxxxxxx
>>> Dear All
>>>
>>> Yesterday I faced some problems during the SMS Installation:
>>> I am trying to install Advanced Clients on my workstations running
>>> differents MS OS. We face problems with Windows 2k Pro.
>>> We have Windows 2k with SP2, SP3 and SP4.
>>> we didn't face any problems with Windows XP with XP2.
>>>
>>> Steps Done:
>>> ---------------
>>> 1 - I installed the schema Extended on the Domain Controller holding the
>>> Schema Master
>>> 2 - I wait 6 hours till replication is done on all Domain Controllers
>>> ( I
>>> Have many Sites)
>>> 3 - I installed SMS Server on a server at the Main Office (1 Primary
>>> Site
>>> with 1 Server configured to hold all Roles)
>>> 4 - I configured Sites Boundaries
>>> 5 - I configured Active Directory Discovery
>>> 6 - I enable Push Client Installation ( I knew that I should not do this
>>> but
>>> it is not the cause of the problem)
>>> 7 - I make new collection based on the network subnet
>>> 8 - I start Installation of Advanced Client on the collections that I
>>> have
>>> created.
>>>
>>> Problems: (of course the client have been pushed everywhere):
>>> ---------------------------------------------------------------------------
>>> 1 - On some computers, The Mouse Stop to response, the SMS Virtual Mouse
>>> makes a conflict with the Mouse Driver specially PS2
>>> 2 - On some computers, The drivers of the display is gone and sometimes
>>> the
>>> Network card driver too. (All Computers that have this problem are
>>> Windows
>>> 2000 Pro but with different Service Pack Installed)
>>>
>>> Action on Clients to solve Problem:
>>> -----------------------------------------
>>> 1 - Unplug the Mouse --> Restart --> Disable the SMS Virtual Mouse -->
>>> Restart --> Uninstall the SMS Virtual Mouse
>>> 2 - On the computer that the drivers are lost, we reinstall the drivers.
>>> 3 - On some computers, restart is enough, and on other computers restart
>>> the
>>> last good configuration.
>>>
>>> Action on the SMS Server:
>>> -------------------------------
>>> 1 - I disable the Push Client
>>> 2 - I remove the SMS Action user (responsible of the installation of the
>>> clients) from the domain admins group
>>> 3 - I disable the the Remote tools
>>>
>>> Notes:
>>> --------
>>> 1 - The SMS Server is working fine
>>> 2 - I can get reports about Hardware without no problems
>>> 3 - There are 380 clients now
>>> 4 - The problem is not general, sometimes we have 43 machines on the
>>> same
>>> subnet that are all clients and there is no problem at all, on other
>>> subnet
>>> we have 33 machine but only 8 machine infected with different behavior
>>> (like
>>> i said above).
>>>
>>> Thanks
>>> Waleed
>>
>>
>
>


.

Relevant Pages

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