Re: SMS Virtual Mouse Problem
- From: "Sean Chitwood [MSFT]" <seanchit@xxxxxxxxxxxxxxxxxxxx>
- Date: Tue, 14 Jun 2005 12:09:07 -0700
Waleed--
We need some more information to properly diagnose this, primarily what
types of hardware are being affected. We've seen issues with older versions
of the Synaptics touch pad drivers, but we were able to identify the problem
and they have provided a fix in their more recent drivers.
As far as the Network and Display drivers, I'm interested in any
commonalities so we can try and test the configurations.
--
Sean Chitwood
------------------------------------------
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"Waleed" <Waleed@xxxxxxxxxxxxxxxxxxxxxxxxx> wrote in message
news:1718FA5D-02BF-465C-827B-6F33DA17D8DF@xxxxxxxxxxxxxxxx
> Dear All
>
> Yesterday I faced some problems during the SMS Installation:
> I am trying to install Advanced Clients on my workstations running
> differents MS OS. We face problems with Windows 2k Pro.
> We have Windows 2k with SP2, SP3 and SP4.
> we didn't face any problems with Windows XP with XP2.
>
> Steps Done:
> ---------------
> 1 - I installed the schema Extended on the Domain Controller holding the
> Schema Master
> 2 - I wait 6 hours till replication is done on all Domain Controllers ( I
> Have many Sites)
> 3 - I installed SMS Server on a server at the Main Office (1 Primary Site
> with 1 Server configured to hold all Roles)
> 4 - I configured Sites Boundaries
> 5 - I configured Active Directory Discovery
> 6 - I enable Push Client Installation ( I knew that I should not do this
> but
> it is not the cause of the problem)
> 7 - I make new collection based on the network subnet
> 8 - I start Installation of Advanced Client on the collections that I have
> created.
>
> Problems: (of course the client have been pushed everywhere):
> ---------------------------------------------------------------------------
> 1 - On some computers, The Mouse Stop to response, the SMS Virtual Mouse
> makes a conflict with the Mouse Driver specially PS2
> 2 - On some computers, The drivers of the display is gone and sometimes
> the
> Network card driver too. (All Computers that have this problem are Windows
> 2000 Pro but with different Service Pack Installed)
>
> Action on Clients to solve Problem:
> -----------------------------------------
> 1 - Unplug the Mouse --> Restart --> Disable the SMS Virtual Mouse -->
> Restart --> Uninstall the SMS Virtual Mouse
> 2 - On the computer that the drivers are lost, we reinstall the drivers.
> 3 - On some computers, restart is enough, and on other computers restart
> the
> last good configuration.
>
> Action on the SMS Server:
> -------------------------------
> 1 - I disable the Push Client
> 2 - I remove the SMS Action user (responsible of the installation of the
> clients) from the domain admins group
> 3 - I disable the the Remote tools
>
> Notes:
> --------
> 1 - The SMS Server is working fine
> 2 - I can get reports about Hardware without no problems
> 3 - There are 380 clients now
> 4 - The problem is not general, sometimes we have 43 machines on the same
> subnet that are all clients and there is no problem at all, on other
> subnet
> we have 33 machine but only 8 machine infected with different behavior
> (like
> i said above).
>
> Thanks
> Waleed
.
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