RE: Remote Tools for Support

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From: JP (JP_at_discussions.microsoft.com)
Date: 11/12/04 

Date: Thu, 11 Nov 2004 22:45:02 -0800

I just looked this up. XP SP2 supported concurrent local and remote sessions
in BETA. This was removed in the released version of SP2.

"JP" wrote:

> Yaba,
>
> In general I use Remote Assistance / Remote Desktop for XP systems and SMS
> Tools for Win2K systems. The reason is that performance is way better for
> remote assistance. SMS remote control is pretty poor performance wise. It
> always has been and MS has no plans to update this technology since XP and
> above now have remote desktop built into the OS. However, since Win2k pro
> does not have this option you are stuck with SMS Tools for that OS.
>
> SMS remote control is true remote control in that it is administrator
> initiated and when connected both the end user and the SMS admin see the same
> screen. Depending on how you configure remote tools, the end user may not
> need to grant approval prior to the connection being made.
>
> Remote Assistance works off terminal services built into XP. It is a little
> different from remote control and has a few options that need to be explained:
>
> Remote Assistance is end user initiated where a user generates a request for
> assistance and sends it to the remote administrator. I don't usually use
> this because it requires the end user to perform a series of actions prior to
> the helpdesk person being able to help them.
>
> Offer Remote Assistance is initiated by the administrator through the Help
> and Support in XP. Enter this URL in the Start/Run box to jump right to the
> page:
>
> hcp://CN=Microsoft%20Corporation,L=Redmond,S=Washington,C=US/Remote%20Assistance/Escalation/Unsolicited/unsolicitedrcui.htm
>
> You will be prompted for the remote computer name. When you attempt to
> connect the end user will always be prompted and must grant you access prior
> to you being able to control the remote system. This is a problem if they
> are away from their desk. NOTE: This has to be enabled on XP systems. I
> enable this feature via group policy.
>
> Remote Desktop kicks anyone using the computer off, logs you on and blanks
> out their console screen. However, it does not require the end user's
> permission to access the remote system. I use this when nobody is at the
> remote computer and I need to control it. NOTE: I think Remote Desktop
> changed in XP SP2 to allow someone to use the console and another person to
> use a remote session without impacting each other.
>
> I hope this helps.
>
> JP
>
> "yaba daba doo" wrote:
>
> > Is there a preffered option between remote assistance and sms remote tools?
> > What if there is an environment that has some w2k and some wxp clients. Can
> > we use both of them?

Relevant Pages

  • Offer Remote Assistance - "Permission denied" - Windows XP SP2
    ... We are having problems getting "Offer Remote Assistance" to work in our ... Access this computer from the network MYDOMAIN\Domain Admins,MYDOMAIN\Domain ... Back up files and directories Administrators ...
    (microsoft.public.windowsxp.security_admin)
  • RE: Help and Support - Windows 2000 Upgrade to XP
    ... I would like to test the Solicited Remote Assistance is because I ... >>>and a few other programs that both machines have. ...
    (microsoft.public.windowsxp.help_and_support)
  • RE: remote assistance disconnect
    ... Thank you for posting in the SBS newsgroup. ... I understand that the Remote Assistance ...
    (microsoft.public.windows.server.sbs)
  • RE: Help and Support - Windows 2000 Upgrade to XP
    ... The GPO works on all of my other machines, and is not the focus of the ... The GPO Results shows that in fact the settings are being applied ... some part of the Remote Assistance libraries or something updated. ... > I understand that you are unable to initiate a Solicited Remote Assistance ...
    (microsoft.public.windowsxp.help_and_support)
  • RE: Remote Assistance not working
    ... All of the registry keys were present, and I performed all of the actions ... I changed the security policy using Secpol.msc on the client computer ... I can start the Remote Desktop Help Session Manager without any ... The Remote Assistance policy is set to ENABLE. ...
    (microsoft.public.windows.server.sbs)