Re: Office Scan Tool failing with MEssage Id 11405
From: Aek (Aek_at_discussions.microsoft.com)
Date: 07/22/04
- Next message: Mike Church [MSFT]: "Re: Client not assigned to site"
- Previous message: David Labbe: "Re: SMS 2003 Console across WAN"
- In reply to: Aek: "Re: Office Scan Tool failing with MEssage Id 11405"
- Next in thread: Aek: "Re: Office Scan Tool failing with MEssage Id 11405"
- Reply: Aek: "Re: Office Scan Tool failing with MEssage Id 11405"
- Messages sorted by: [ date ] [ thread ]
Date: Thu, 22 Jul 2004 09:04:51 -0700
If it helps -
I ran the incif.exe and the invcm.exe manually on one of the failing machines
Then I ran the inventory.exe and it came with this error-
The detection operation failed, this may happen if your Windows Installer is disabled or the installtion information is corrupted. Please check the machine policies and run the inventory tool again.
I checked the windows Installer service - this is always set to manual on most machines, Still I changed it to auto and tried runing the inventory.exe again, but still the same error.
msiexec on that machine is 2.0 so that should be not the reason IT also has msxml3 sp4.
Are there any specific requirements with the version of Office?? The machines have Office 2000.
Any thoughts?
"Aek" wrote:
> Same thing. Same error.
>
> Let me ask you this - is there a free space requirement on the C: drive for the invcif.exe to get extracted into the temp directory (nshc) and extract the files inventory.exe and the convert.exe?
>
> I know that some machines have less than 200MB free on the C: drive, could that be the reason?
>
> Thanks
>
> "Richard Threlkeld <MVP>" wrote:
>
> > Ahh, didn't realize you were on SMS2K3.
> >
> > What happens when you re-run the Advertisement?
> >
> > --
> > Richard Threlkeld
> > Microsoft MVP - SMS
> >
> > Management Blog: http://www.msmvps.com/Threlkeld/
> >
> > Join the SMS email discussion list today:
> > http://lists.listleague.com/mailman/listinfo/mssms
> >
> > "Aek" <Aek@discussions.microsoft.com> wrote in message
> > news:361D1AF4-A762-4D7B-91C2-F798ED5E70F3@microsoft.com...
> > >I do not see any officescan.log either on the failing systems or the SMS
> > >Site Server.
> > > On the failing System though, I was going through the scanwrapper.log file
> > > and there was an error while executing a file called inventory.exe
> > >
> > > Just as an FYI: The machine has IE 5.0 SP2, it has MSIEXEC Ver 2.0 and it
> > > has MSXML 3.0 SP4, as well as MSXML 4.0
> > >
> > > I am really not sure why it is failing on the office scan. The windows
> > > security scan ran just fine.
> > >
> > > ERROR: Failed while processing the executable.
> > > Cmdline=["C:\WINNT\System32\VPCache\AFM00010\nshc\inventory.exe" /s .\ /o
> > > .\], CurrentDir=[C:\WINNT\System32\VPCache\AFM00010\nshc] $$<Software
> > > Updates Scan Tool><Wed Jul 21 10:59:20.366 2004 Eastern Daylight
> > > Time><thread=171 (0xAB)>
> > > Loaded "C:\WINNT\MS\SMS\Core\bin\smscstat.dll"; the module handle is
> > > 0x172D0000. $$<Software Updates Scan Tool><Wed Jul 21 10:59:20.476 2004
> > > Eastern Daylight Time><thread=171 (0xAB)>
> > > CreateSMSStatusMessage() succeeded; the status message object handle is
> > > 0x01560600. $$<Software Updates Scan Tool><Wed Jul 21 10:59:20.476 2004
> > > Eastern Daylight Time><thread=171 (0xAB)>
> > > ReportSMSStatusMessage() succeeded. $$<Software Updates Scan Tool><Wed
> > > Jul 21 10:59:20.496 2004 Eastern Daylight Time><thread=171 (0xAB)>
> > >
> > >
> > > Below is the relevant portion of the scanwrapper.log
> > >
> > > **Started reading the configuration file.** $$<Software Updates Scan
> > > Tool><Wed Jul 21 10:59:07.207 2004 Eastern Daylight Time><thread=171
> > > (0xAB)>
> > > ScanTool Properties - Agent=[Office Update Scan Tool], Type=[Microsoft
> > > Office], MifName=[SMSNSHC.MIF], Manufacturer=[Microsoft] $$<Software
> > > Updates Scan Tool><Wed Jul 21 10:59:07.227 2004 Eastern Daylight
> > > Time><thread=171 (0xAB)>
> > > Version=[2.50.2726.0020], ScanResultsFile=[OfficeUpdate.xml],
> > > TempFolder=[nshc]. $$<Software Updates Scan Tool><Wed Jul 21 10:59:07.227
> > > 2004 Eastern Daylight Time><thread=171 (0xAB)>
> > > Started reading the package node. $$<Software Updates Scan Tool><Wed Jul
> > > 21 10:59:07.257 2004 Eastern Daylight Time><thread=171 (0xAB)>
> > > Found 3 Packages. $$<Software Updates Scan Tool><Wed Jul 21 10:59:07.257
> > > 2004 Eastern Daylight Time><thread=171 (0xAB)>
> > > Reading package[0]. $$<Software Updates Scan Tool><Wed Jul 21
> > > 10:59:07.257 2004 Eastern Daylight Time><thread=171 (0xAB)>
> > > Type=SFX $$<Software Updates Scan Tool><Wed Jul 21 10:59:07.257 2004
> > > Eastern Daylight Time><thread=171 (0xAB)>
> > > Name=INVCIF $$<Software Updates Scan Tool><Wed Jul 21 10:59:07.257 2004
> > > Eastern Daylight Time><thread=171 (0xAB)>
> > > Argument=invcif.exe /Q:A /C /T:C:\WINNT\System32\VPCache\AFM00010\nshc
> > > $$<Software Updates Scan Tool><Wed Jul 21 10:59:07.257 2004 Eastern
> > > Daylight Time><thread=171 (0xAB)>
> > > Reading Binary Nodes for package. $$<Software Updates Scan Tool><Wed
> > > Jul 21 10:59:07.257 2004 Eastern Daylight Time><thread=171 (0xAB)>
> > > Total Binary Nodes=0 $$<Software Updates Scan Tool><Wed Jul 21
> > > 10:59:07.257 2004 Eastern Daylight Time><thread=171 (0xAB)>
> > > Reading package[1]. $$<Software Updates Scan Tool><Wed Jul 21
> > > 10:59:07.257 2004 Eastern Daylight Time><thread=171 (0xAB)>
> > > Type=SFX $$<Software Updates Scan Tool><Wed Jul 21 10:59:07.257 2004
> > > Eastern Daylight Time><thread=171 (0xAB)>
> > > Name=INVCM $$<Software Updates Scan Tool><Wed Jul 21 10:59:07.257 2004
> > > Eastern Daylight Time><thread=171 (0xAB)>
> > > Argument=invcm.exe /Q:A /C /T:C:\WINNT\System32\VPCache\AFM00010\nshc
> > > $$<Software Updates Scan Tool><Wed Jul 21 10:59:07.257 2004 Eastern
> > > Daylight Time><thread=171 (0xAB)>
> > > Reading Binary Nodes for package. $$<Software Updates Scan Tool><Wed
> > > Jul 21 10:59:07.257 2004 Eastern Daylight Time><thread=171 (0xAB)>
> > > Total Binary Nodes=2 $$<Software Updates Scan Tool><Wed Jul 21
> > > 10:59:07.257 2004 Eastern Daylight Time><thread=171 (0xAB)>
> > > Found Binary inventory.exe, Order = 1. $$<Software Updates Scan Tool><Wed
> > > Jul 21 10:59:07.267 2004 Eastern Daylight Time><thread=171 (0xAB)>
> > > Reading Argument Nodes for this Binary. $$<Software Updates Scan
> > > Tool><Wed Jul 21 10:59:07.267 2004 Eastern Daylight Time><thread=171
> > > (0xAB)>
> > > Found Binary convert.exe, Order = 2. $$<Software Updates Scan Tool><Wed
> > > Jul 21 10:59:07.277 2004 Eastern Daylight Time><thread=171 (0xAB)>
> > > Reading Argument Nodes for this Binary. $$<Software Updates Scan
> > > Tool><Wed Jul 21 10:59:07.277 2004 Eastern Daylight Time><thread=171
> > > (0xAB)>
> > > Reading package[2]. $$<Software Updates Scan Tool><Wed Jul 21
> > > 10:59:07.277 2004 Eastern Daylight Time><thread=171 (0xAB)>
> > > Type=NULL $$<Software Updates Scan Tool><Wed Jul 21 10:59:07.277 2004
> > > Eastern Daylight Time><thread=171 (0xAB)>
> > > Name=XMLConverter $$<Software Updates Scan Tool><Wed Jul 21
> > > 10:59:07.277 2004 Eastern Daylight Time><thread=171 (0xAB)>
> > > Reading Binary Nodes for package. $$<Software Updates Scan Tool><Wed
> > > Jul 21 10:59:07.277 2004 Eastern Daylight Time><thread=171 (0xAB)>
> > > Total Binary Nodes=1 $$<Software Updates Scan Tool><Wed Jul 21
> > > 10:59:07.277 2004 Eastern Daylight Time><thread=171 (0xAB)>
> > > Found Binary MOFToXML.exe, Order = 3. $$<Software Updates Scan Tool><Wed
> > > Jul 21 10:59:07.277 2004 Eastern Daylight Time><thread=171 (0xAB)>
> > > Reading Argument Nodes for this Binary. $$<Software Updates Scan
> > > Tool><Wed Jul 21 10:59:07.277 2004 Eastern Daylight Time><thread=171
> > > (0xAB)>
> > > Finished reading the Package Nodes . $$<Software Updates Scan Tool><Wed
> > > Jul 21 10:59:07.277 2004 Eastern Daylight Time><thread=171 (0xAB)>
> > > **Finished reading the configuration file.** $$<Software Updates Scan
> > > Tool><Wed Jul 21 10:59:07.277 2004 Eastern Daylight Time><thread=171
> > > (0xAB)>
> > > Found Package with Name = INVCIF. $$<Software Updates Scan Tool><Wed Jul
> > > 21 10:59:07.277 2004 Eastern Daylight Time><thread=171 (0xAB)>
> > > Catalog extraction. Method=SFX $$<Software Updates Scan Tool><Wed Jul 21
> > > 10:59:07.287 2004 Eastern Daylight Time><thread=171 (0xAB)>
> > > Catalog extraction. Cmdline=[invcif.exe /Q:A /C
> > > /T:C:\WINNT\System32\VPCache\AFM00010\nshc] $$<Software Updates Scan
> > > Tool><Wed Jul 21 10:59:07.287 2004 Eastern Daylight Time><thread=171
> > > (0xAB)>
> > > Found Package with Name = INVCM. $$<Software Updates Scan Tool><Wed Jul
> > > 21 10:59:07.938 2004 Eastern Daylight Time><thread=171 (0xAB)>
> > > Catalog extraction. Method=SFX $$<Software Updates Scan Tool><Wed Jul 21
> > > 10:59:07.938 2004 Eastern Daylight Time><thread=171 (0xAB)>
> > > Catalog extraction. Cmdline=[invcm.exe /Q:A /C
> > > /T:C:\WINNT\System32\VPCache\AFM00010\nshc] $$<Software Updates Scan
> > > Tool><Wed Jul 21 10:59:07.938 2004 Eastern Daylight Time><thread=171
> > > (0xAB)>
> > > Found Package with Name = XMLConverter. $$<Software Updates Scan
> > > Tool><Wed Jul 21 10:59:08.268 2004 Eastern Daylight Time><thread=171
> > > (0xAB)>
> > > Done expanding packages. $$<Software Updates Scan Tool><Wed Jul 21
> > > 10:59:08.268 2004 Eastern Daylight Time><thread=171 (0xAB)>
> > > Checking for Regkey=[HKEY_LOCAL_MACHINE\Software\Microsoft\Internet
> > > Explorer], ValueName=[Version], Value=[5], Action=[VERSION_CHECK].
> > > $$<Software Updates Scan Tool><Wed Jul 21 10:59:08.268 2004 Eastern
> > > Daylight Time><thread=171 (0xAB)>
> > > Successfully verified the registry key [Software\Microsoft\Internet
> > > Explorer] . $$<Software Updates Scan Tool><Wed Jul 21 10:59:08.268 2004
> > > Eastern Daylight Time><thread=171 (0xAB)>
> > > Processing ["C:\WINNT\System32\VPCache\AFM00010\nshc\inventory.exe" /s .\
> > > /o .\] with CurrentDir=[C:\WINNT\System32\VPCache\AFM00010\nshc]
> > > $$<Software Updates Scan Tool><Wed Jul 21 10:59:08.268 2004 Eastern
> > > Daylight Time><thread=171 (0xAB)>
> > > ERROR: Failed while processing the executable.
> > > Cmdline=["C:\WINNT\System32\VPCache\AFM00010\nshc\inventory.exe" /s .\ /o
> > > .\], CurrentDir=[C:\WINNT\System32\VPCache\AFM00010\nshc] $$<Software
> > > Updates Scan Tool><Wed Jul 21 10:59:20.366 2004 Eastern Daylight
> > > Time><thread=171 (0xAB)>
> > > Loaded "C:\WINNT\MS\SMS\Core\bin\smscstat.dll"; the module handle is
> > > 0x172D0000. $$<Software Updates Scan Tool><Wed Jul 21 10:59:20.476 2004
> > > Eastern Daylight Time><thread=171 (0xAB)>
> > > CreateSMSStatusMessage() succeeded; the status message object handle is
> > > 0x01560600. $$<Software Updates Scan Tool><Wed Jul 21 10:59:20.476 2004
> > > Eastern Daylight Time><thread=171 (0xAB)>
> > > ReportSMSStatusMessage() succeeded. $$<Software Updates Scan Tool><Wed
> > > Jul 21 10:59:20.496 2004 Eastern Daylight Time><thread=171 (0xAB)>
> > > Loaded "C:\WINNT\MS\SMS\Core\bin\smscstat.dll"; the module handle is
> > > 0x172D0000. $$<Software Updates Scan Tool><Wed Jul 21 10:59:20.666 2004
> > > Eastern Daylight Time><thread=171 (0xAB)>
> > > CreateSMSStatusMessage() succeeded; the status message object handle is
> > > 0x01730600. $$<Software Updates Scan Tool><Wed Jul 21 10:59:20.666 2004
> > > Eastern Daylight Time><thread=171 (0xAB)>
> > > ReportSMSStatusMessage() succeeded. $$<Software Updates Scan Tool><Wed
> > > Jul 21 10:59:20.977 2004 Eastern Daylight Time><thread=171 (0xAB)>
> > > ERROR: An error was encountered. Exiting Scan process ... $$<Software
> > > Updates Scan Tool><Wed Jul 21 10:59:21.037 2004 Eastern Daylight
> > > Time><thread=171 (0xAB)>
> > > ~~ ======= Software Updates Scan Tool Terminating ======= $$<Software
> > > Updates Scan Tool><Wed Jul 21 10:59:21.037 2004 Eastern Daylight
> > > Time><thread=171 (0xAB)>
> > >
> > >
> > > Thanks for your help. I hope that helps.
> > >
> > >
> > >
> > >
> > >
> > >
> > > "Richard Threlkeld <MVP>" wrote:
> > >
> > >> Can you post the OfficeScan.log for me?
> > >>
> > >> --
> > >> Richard Threlkeld
> > >> Microsoft MVP - SMS
> > >>
> > >> Management Blog: http://www.msmvps.com/Threlkeld/
> > >>
> > >> Join the SMS email discussion list today:
> > >> http://lists.listleague.com/mailman/listinfo/mssms
> > >>
> > >> "Aek" <Aek@discussions.microsoft.com> wrote in message
> > >> news:EE54976D-8868-406A-A2B0-DD6A2247C9FB@microsoft.com...
> > >> > The Office Scan program ran on some 100+ machines but failed on 20+
> > >> > machines with this error:
> > >> >
> > >> > The program for advertisement "20013" failed ("MS Office Update" - "MS
> > >> > Office Update"). The failure description was "11405".
> > >> > User context: SMSCliToknLocalAcct&
> > >> >
> > >> > Possible cause: The program generated an installation status Management
> > >> > Information Format (MIF) file with a status value of Failed.
> > >> > Solution: For more information about the failure, refer to the
> > >> > documentation for the program you are distributing.
> > >> >
> > >> > Any thoughts?
> > >>
> > >>
> > >>
> >
> >
> >
- Next message: Mike Church [MSFT]: "Re: Client not assigned to site"
- Previous message: David Labbe: "Re: SMS 2003 Console across WAN"
- In reply to: Aek: "Re: Office Scan Tool failing with MEssage Id 11405"
- Next in thread: Aek: "Re: Office Scan Tool failing with MEssage Id 11405"
- Reply: Aek: "Re: Office Scan Tool failing with MEssage Id 11405"
- Messages sorted by: [ date ] [ thread ]
