Re: Publisher 2003 cannot complete the operation

Well it doesn't look like the Home Use software was the issue. We shelled out
the bucks for the retail version, but it still doesn't work. I removed the
previous version and installed the new one. I've installed the Office 2003
Update SP2 and the security update for Publisher - still no luck. I haven't
been able to recreate the abend. The error message said something like
"...Publisher has encountered an error and must shut down..." My macro
security setting is set to medium.

-Steve


"Mary Sauer" wrote:

What did the error say? Can you reproduce the error, click details?

I have had no experience with the Home Use program. There is lots of information
available that may help you.

Home Use Program
http://www.microsoft.com/licensing/sa/benefits/home_use_rights.mspx

If you have your program code, this may offer support
https://hup.microsoft.com/
--
Mary Sauer MSFT MVP
http://office.microsoft.com/
http://msauer.mvps.org/
news://msnews.microsoft.com

"Steve_H" <SteveH@xxxxxxxxxxxxxxxxxxxxxxxxx> wrote in message
news:72161C08-B2BB-4FBA-B888-CAA705F887D3@xxxxxxxxxxxxxxxx
I disabled the plug-in and (sigh) it still doesn't work. My macro settings
are set to medium. A new wrinkle is that Publisher crashed on me today while
I was trying to see if anything other than quick publications worked. I sent
the error report to MS and after sending it I was prompted to follow a link
to a possible fix. The "fix" stated that I was using a demo version of
Publisher, but that's not true. I have the full-blown version of Office 2003
under the Home Use Program. Do you know if there's a time limit on this
software? (I don't remember one being mentioned when I purchased it) I
haven't had any problems with Word, Excel, or Powerpoint, only Publisher.

Thanks again (and again and again...)

"Mary Sauer" wrote:

Have you disabled the Norton Office Plug-in?
How to use Office programs with the Norton AntiVirus Office plug-in
http://support.microsoft.com/kb/329820/en-us

How about the macro settings? In Publisher, tools, options, security tab,
Macro
security button, this should be set at medium.

--
Mary Sauer MSFT MVP
http://office.microsoft.com/
http://msauer.mvps.org/
news://msnews.microsoft.com

"Steve_H" <SteveH@xxxxxxxxxxxxxxxxxxxxxxxxx> wrote in message
news:360D91A5-E22A-4257-B9C0-4A5898DBF68A@xxxxxxxxxxxxxxxx
All I'm trying to do is open a template to create a web page (or business
card or calendar). No clipart involved. The error message is exactly the
same as the thread title. Windows firewall is disabled and I'm running
Norton Internet Security set to medium. This is a case where everything
was
working fine, then bam! Not working. Quick publications work fine, but
nothing else seems to.

"Mary Sauer" wrote:

What are you doing when you get your error? Are you inserting clipart?
Check
your firewall permissions.
What is the exact error?

--
Mary Sauer MSFT MVP
http://office.microsoft.com/
http://msauer.mvps.org/
news://msnews.microsoft.com

"Steve_H" <SteveH@xxxxxxxxxxxxxxxxxxxxxxxxx> wrote in message
news:1FCEBF32-651D-49A5-807C-BCDC848CC87F@xxxxxxxxxxxxxxxx
Hey Mary, I'm having the exact same problem. I'm running Windows XP Home
and
only have 1 user account set up, so it shouldn't be a permission
problem.
I've tried your suggestions, but I still get the "cannot complete" error
message. Any other ideas? This happens when it goes to open the template
for
web sites, email, and calendars.

Thanks.

"Mary Sauer" wrote:

Hey, great. Never occurred to me it was a permission problem. Glad you
are
up
and running. Thanks for posting your success, it is appreciated.

--
Mary Sauer MSFT MVP
http://office.microsoft.com/
http://msauer.mvps.org/
news://msnews.microsoft.com
http://officebeta.iponet.net/en-us/publisher/FX100649111033.aspx

"Melanie" <Melanie@xxxxxxxxxxxxxxxxxxxxxxxxx> wrote in message
news:577F159D-8A1A-4829-8083-5A1020B372CF@xxxxxxxxxxxxxxxx
I fixed it! One thing I hadnt tried was logging in with the
administrator
account - did that and publisher worked fine! So I deleted the other
account
and let Windows recreate it - boom it worked!!

"Mary Sauer" wrote:

Melanie, What does the complete error say?

Another thing to try

1. Click Start, click Control Panel, and then click Add or Remove
Programs.
2. In Add or Remove Programs, click Microsoft Office 2003, and then
click
Change.
3. Click Add or Remove Features, and then click Next.
4. On the Custom Setup page, click to select the Choose advanced
customization
of applications check box, and then click Next.
5. On the Advanced Customization page, in the Choose update options
for
applications and tools list, expand Office Shared Features.
6. Click the down arrow next to New and Open Office Documents
Shortcuts,
click
Run from My Computer, and then click Update.
7. When the update is complete, click OK, and then close Add or
Remove
Programs.

What are your macro security settings? In Publisher, tools, options,
security
tab, macro settings button, tick medium.

Do you have any problems with graphics in general? If you do I
suggest
you
read
the third FAQ here
http://ed.mvps.org/Static.aspx?=Publisher/FAQs


--
Mary Sauer MSFT MVP
http://office.microsoft.com/
http://msauer.mvps.org/
news://msnews.microsoft.com
http://officebeta.iponet.net/en-us/publisher/FX100649111033.aspx

"Melanie" <Melanie@xxxxxxxxxxxxxxxxxxxxxxxxx> wrote in message
news:D6B090F1-D21A-4520-AE81-7197E9802DAD@xxxxxxxxxxxxxxxx
OK just tried this, no luck....any other ideas?

"Mary Sauer" wrote:

Start by emptying your temporary cache, in Internet Explorer,
tools,
Internet
Options, delete files.

Are the templates online?

Try this
Start, run, type
REGSVR32 OLE32.DLL

--
Mary Sauer MSFT MVP
http://office.microsoft.com/
http://msauer.mvps.org/
news://msnews.microsoft.com
http://officebeta.iponet.net/en-us/publisher/FX100649111033.aspx

"Melanie" <Melanie@xxxxxxxxxxxxxxxxxxxxxxxxx> wrote in message
news:F98ABBB9-CF08-426B-90C5-9E6809AB5A99@xxxxxxxxxxxxxxxx
Hello! I have an annoying problem I just cannot figure out.
The
computer
is
running Windows XP Pro SP2, and Office 2003 - both of which are
completely
updated. Publisher 2003 runs fine until you run a template
wizard.
Then a
couple of seconds in, I get the error "Publisher cannot
complete
the
operation." and the wizard won't give me the complete template.
So
far,
I
ran a repair on Office. Then I uninstalled office completely,
deleted
all
leftover directories, even removing stuff in the registry I
could
find.
Then
I did a complete reinstall, and updated Office from
officeupdate.com.
Still
the same error. I also found the KB article about the clip
organizer
error
and updating MDAC to fix it and the dcomcfg change. Tried
that,
still
no
go.
I'm at the point now of just redoing this machine, but its so
annoying
for
one little problem like that to force a redo. Any ideas?


















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