Re: Why Am I getting Can't Print Because of Error Message?

Tech-Archive recommends: Repair Windows Errors & Optimize Windows Performance

I know that it can be frustrating but in there are very few 'Softies who
read these groups. It's like venting about the issue on a street corner -
none of us in here can do anything about it. You'd be better off emailing
your comments to Microsoft support directly. (I'm not saying they *will* fix
it, but at least you will know that you've tried.


--

JoAnn Paules
MVP Microsoft [Publisher]



"Pippit" <Pippit@xxxxxxxxxxxxxxxxxxxxxxxxx> wrote in message
news:172960CD-10BD-4345-AE4F-0FDF808E13EE@xxxxxxxxxxxxxxxx
>I really don't know what to say. I tried these things (mentioned in my text
> above), then I pointed out holes that could be filled that are currently
> not
> (bugs in the software). In addition I tried reporting the problem in
> several
> places. I realize the people here aren't professionals, so maybe you don't
> know what to do any more than I do. I'm sorry if I offended anybody. My
> patience is worn thin, as the manufacturer seems to be asleep at the
> wheel.
> I'm not sure a messageboard should be the venue for these kinds of design
> problems that are probably best handled by tech support people who know
> the
> limitations of the particular software being used, but I ran out of
> options.
>
> "JoAnn Paules [MSFT MVP]" wrote:
>
>> I'm with Rob. I can try to help with the issue but once you start in with
>> the rest, I zoned out.
>>
>> --
>>
>> JoAnn Paules
>> MVP Microsoft [Publisher]
>>
>>
>>
>> "Rob Giordano (Crash)" <webmaster@xxxxxxxxxxxxxxxxxxxxx> wrote in message
>> news:%23mQXBkD2FHA.3188@xxxxxxxxxxxxxxxxxxxxxxx
>> > Did you try printing another document?
>> > Do you have the correct printer selected?
>> > Did you update your printer drivers...you get them from the
>> > manufacturer's
>> > website.
>> >
>> > What have you tried?
>> >
>> > ps...cut the commentary and just give the troubleshooting facts...that
>> > will
>> > get you help faster, not many people have the patience to read 5
>> > paragraphs
>> >
>> >
>> > "Pippit" <Pippit@xxxxxxxxxxxxxxxxxxxxxxxxx> wrote in message
>> > news:2F0EFD1C-76C3-48D6-B61D-9CAD6990D58F@xxxxxxxxxxxxxxxx
>> > | It didn't tell me. That's what's so frustrating. All it said was
>> > "Can't
>> > Print
>> > | Because of Error." The only thing it said to do was click on F1, so I
>> > did
>> > and
>> > | all it was was a general list like;
>> > |
>> > | try printing in another program,
>> > | drivers,
>> > | try printing another document etc...
>> > |
>> > | None of these was at all helpful. I wonder why it isn't set up to
>> > | auto-report to microsoft exactly what the error message is and where?
>> > Some
>> > | programs can do that. It's as if they just wrote a template of pat
>> > answers
>> > to
>> > | take the place of tech support. Those tutorials almost never fit my
>> > problem.
>> > |
>> > | I can still print my other greeting cards but on that specific one
>> > (or
>> > any
>> > | copies of it) I still get the same message. I tried creating a new
>> > file
>> > and
>> > | copying and pasting the same card into it, but the same barrier
>> > happened.
>> > I
>> > | sell these cards online so was very upset when I couldn't reach
>> > anybody
>> > at
>> > | Microsoft. The e-mail was actually a form and would not go anywhere
>> > without a
>> > | product ID entered in first. (All I have is a product key). They
>> > really
>> > need
>> > | to have that on file with your initial registration and not bother
>> > the
>> > | customer with repeating themselves over and over each time they need
>> > to
>> > ask a
>> > | question. I tried giving them this suggestion in several places
>> > already
>> > | tonight where they had a survey for customers to fill out. I hope it
>> > will
>> > be
>> > | addressed and not just blown off. I think they really need to have 24
>> > hour
>> > | phone tech support and chat support where you can just cut right to
>> > the
>> > chase
>> > | and tell them the problem and they answer you without 20 levels of
>> > security
>> > | hoops to jump through in order to ask them a simple question. HP
>> > does,
>> > | Bellsouth DSL does. Microsft is a big company. You'd think they'd be
>> > on
>> > top
>> > | of this, but just about every transaction I've had with them has been
>> > | ridiculously cumbersome. At the cost of these programs they shouldn't
>> > expect
>> > | to charge for every little thing either. I noticed various instances
>> > they
>> > | cited where people have to pay a pretty hefty per incident charge. My
>> > | experience is that their programs get errors pretty often, making
>> > them
>> > not
>> > | very reliable, so if they are passed through Research and Development
>> > this
>> > | way they need to fully support them so we customers aren't just left
>> > holding
>> > | the bag. When one of them is not easily solved and you can't reach
>> > anyone
>> > | your just stuck.
>> > |
>> > | No matter what I try this problem doesn't go away. No other options
>> > come
>> > up
>> > | besides that same process over and over again, and it doesn't ever
>> > give
>> > me
>> > | any clue as to what this error is, where it is; I didn't even get
>> > that
>> > list
>> > | of numbers you sometimes get with an error message. It's extremely
>> > vague.
>> > |
>> > | I just re-loaded all of Office XP Professional Special Edition about
>> > a
>> > week
>> > | ago after having my computer fixed and Windows 98 re-loaded, and in
>> > this
>> > | short time Publisher is already malfunctioning. In order to reach the
>> > correct
>> > | department to re-register everything I had to be trasferred 3 times
>> > just
>> > to
>> > | complete that. (A different person handles each required stage). I
>> > think
>> > the
>> > | entire process took about 3 hours and I had to type in numbers for
>> > each
>> > | seperate program in the suite and they had to give me a general
>> > confirmation
>> > | number over the phone for the overall suite and manually activate
>> > everything
>> > | from where they were. It was a real hassel because I'd already
>> > registered
>> > it
>> > | when I bought it but had to do it all over again when I re-loaded
>> > everything
>> > | and they had to give me some new numbers in order for the
>> > registration
>> > to
>> > | take. Some numbers covered certain CDs but not others, and one had no
>> > number
>> > | on it and they had to give me one from a special department. I wonder
>> > if
>> > all
>> > | this might interfere with the program's reliability? It almost seems
>> > they've
>> > | made it so complicated that the program can't read itself in order to
>> > | function properly without failing.
>> > |
>> > |
>> > |
>> > | "JoAnn Paules [MSFT MVP]" wrote:
>> > |
>> > | > Specifically what error message did you get?
>> > | >
>> > | > --
>> > | >
>> > | > JoAnn Paules
>> > | > MVP Microsoft [Publisher]
>> > | >
>> > | >
>> > | >
>> > | > "Pippit" <Pippit@xxxxxxxxxxxxxxxxxxxxxxxxx> wrote in message
>> > | > news:18B7B436-D26F-4D82-89CC-F0F215DA1341@xxxxxxxxxxxxxxxx
>> > | > >I was just about to print a greeting card I designed and then the
>> > blue
>> > line
>> > | > > at the top dimmed and then brightened and then I got an error
>> > message
>> > | > > which
>> > | > > said Can't Print Because of Error Message.
>> > | >
>> > | > (snip)
>> > | >
>> > | >
>> > | >
>> >
>> >
>>
>>
>>


.

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