Re: Why Am I getting Can't Print Because of Error Message?

I really don't know what to say. I tried these things (mentioned in my text
above), then I pointed out holes that could be filled that are currently not
(bugs in the software). In addition I tried reporting the problem in several
places. I realize the people here aren't professionals, so maybe you don't
know what to do any more than I do. I'm sorry if I offended anybody. My
patience is worn thin, as the manufacturer seems to be asleep at the wheel.
I'm not sure a messageboard should be the venue for these kinds of design
problems that are probably best handled by tech support people who know the
limitations of the particular software being used, but I ran out of options.

"JoAnn Paules [MSFT MVP]" wrote:

> I'm with Rob. I can try to help with the issue but once you start in with
> the rest, I zoned out.
>
> --
>
> JoAnn Paules
> MVP Microsoft [Publisher]
>
>
>
> "Rob Giordano (Crash)" <webmaster@xxxxxxxxxxxxxxxxxxxxx> wrote in message
> news:%23mQXBkD2FHA.3188@xxxxxxxxxxxxxxxxxxxxxxx
> > Did you try printing another document?
> > Do you have the correct printer selected?
> > Did you update your printer drivers...you get them from the manufacturer's
> > website.
> >
> > What have you tried?
> >
> > ps...cut the commentary and just give the troubleshooting facts...that
> > will
> > get you help faster, not many people have the patience to read 5
> > paragraphs
> >
> >
> > "Pippit" <Pippit@xxxxxxxxxxxxxxxxxxxxxxxxx> wrote in message
> > news:2F0EFD1C-76C3-48D6-B61D-9CAD6990D58F@xxxxxxxxxxxxxxxx
> > | It didn't tell me. That's what's so frustrating. All it said was "Can't
> > Print
> > | Because of Error." The only thing it said to do was click on F1, so I
> > did
> > and
> > | all it was was a general list like;
> > |
> > | try printing in another program,
> > | drivers,
> > | try printing another document etc...
> > |
> > | None of these was at all helpful. I wonder why it isn't set up to
> > | auto-report to microsoft exactly what the error message is and where?
> > Some
> > | programs can do that. It's as if they just wrote a template of pat
> > answers
> > to
> > | take the place of tech support. Those tutorials almost never fit my
> > problem.
> > |
> > | I can still print my other greeting cards but on that specific one (or
> > any
> > | copies of it) I still get the same message. I tried creating a new file
> > and
> > | copying and pasting the same card into it, but the same barrier
> > happened.
> > I
> > | sell these cards online so was very upset when I couldn't reach anybody
> > at
> > | Microsoft. The e-mail was actually a form and would not go anywhere
> > without a
> > | product ID entered in first. (All I have is a product key). They really
> > need
> > | to have that on file with your initial registration and not bother the
> > | customer with repeating themselves over and over each time they need to
> > ask a
> > | question. I tried giving them this suggestion in several places already
> > | tonight where they had a survey for customers to fill out. I hope it
> > will
> > be
> > | addressed and not just blown off. I think they really need to have 24
> > hour
> > | phone tech support and chat support where you can just cut right to the
> > chase
> > | and tell them the problem and they answer you without 20 levels of
> > security
> > | hoops to jump through in order to ask them a simple question. HP does,
> > | Bellsouth DSL does. Microsft is a big company. You'd think they'd be on
> > top
> > | of this, but just about every transaction I've had with them has been
> > | ridiculously cumbersome. At the cost of these programs they shouldn't
> > expect
> > | to charge for every little thing either. I noticed various instances
> > they
> > | cited where people have to pay a pretty hefty per incident charge. My
> > | experience is that their programs get errors pretty often, making them
> > not
> > | very reliable, so if they are passed through Research and Development
> > this
> > | way they need to fully support them so we customers aren't just left
> > holding
> > | the bag. When one of them is not easily solved and you can't reach
> > anyone
> > | your just stuck.
> > |
> > | No matter what I try this problem doesn't go away. No other options come
> > up
> > | besides that same process over and over again, and it doesn't ever give
> > me
> > | any clue as to what this error is, where it is; I didn't even get that
> > list
> > | of numbers you sometimes get with an error message. It's extremely
> > vague.
> > |
> > | I just re-loaded all of Office XP Professional Special Edition about a
> > week
> > | ago after having my computer fixed and Windows 98 re-loaded, and in this
> > | short time Publisher is already malfunctioning. In order to reach the
> > correct
> > | department to re-register everything I had to be trasferred 3 times just
> > to
> > | complete that. (A different person handles each required stage). I think
> > the
> > | entire process took about 3 hours and I had to type in numbers for each
> > | seperate program in the suite and they had to give me a general
> > confirmation
> > | number over the phone for the overall suite and manually activate
> > everything
> > | from where they were. It was a real hassel because I'd already
> > registered
> > it
> > | when I bought it but had to do it all over again when I re-loaded
> > everything
> > | and they had to give me some new numbers in order for the registration
> > to
> > | take. Some numbers covered certain CDs but not others, and one had no
> > number
> > | on it and they had to give me one from a special department. I wonder if
> > all
> > | this might interfere with the program's reliability? It almost seems
> > they've
> > | made it so complicated that the program can't read itself in order to
> > | function properly without failing.
> > |
> > |
> > |
> > | "JoAnn Paules [MSFT MVP]" wrote:
> > |
> > | > Specifically what error message did you get?
> > | >
> > | > --
> > | >
> > | > JoAnn Paules
> > | > MVP Microsoft [Publisher]
> > | >
> > | >
> > | >
> > | > "Pippit" <Pippit@xxxxxxxxxxxxxxxxxxxxxxxxx> wrote in message
> > | > news:18B7B436-D26F-4D82-89CC-F0F215DA1341@xxxxxxxxxxxxxxxx
> > | > >I was just about to print a greeting card I designed and then the
> > blue
> > line
> > | > > at the top dimmed and then brightened and then I got an error
> > message
> > | > > which
> > | > > said Can't Print Because of Error Message.
> > | >
> > | > (snip)
> > | >
> > | >
> > | >
> >
> >
>
>
>
.

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