Re: Why Am I getting Can't Print Because of Error Message?

It didn't tell me. That's what's so frustrating. All it said was "Can't Print
Because of Error." The only thing it said to do was click on F1, so I did and
all it was was a general list like;

try printing in another program,
drivers,
try printing another document etc...

None of these was at all helpful. I wonder why it isn't set up to
auto-report to microsoft exactly what the error message is and where? Some
programs can do that. It's as if they just wrote a template of pat answers to
take the place of tech support. Those tutorials almost never fit my problem.

I can still print my other greeting cards but on that specific one (or any
copies of it) I still get the same message. I tried creating a new file and
copying and pasting the same card into it, but the same barrier happened. I
sell these cards online so was very upset when I couldn't reach anybody at
Microsoft. The e-mail was actually a form and would not go anywhere without a
product ID entered in first. (All I have is a product key). They really need
to have that on file with your initial registration and not bother the
customer with repeating themselves over and over each time they need to ask a
question. I tried giving them this suggestion in several places already
tonight where they had a survey for customers to fill out. I hope it will be
addressed and not just blown off. I think they really need to have 24 hour
phone tech support and chat support where you can just cut right to the chase
and tell them the problem and they answer you without 20 levels of security
hoops to jump through in order to ask them a simple question. HP does,
Bellsouth DSL does. Microsft is a big company. You'd think they'd be on top
of this, but just about every transaction I've had with them has been
ridiculously cumbersome. At the cost of these programs they shouldn't expect
to charge for every little thing either. I noticed various instances they
cited where people have to pay a pretty hefty per incident charge. My
experience is that their programs get errors pretty often, making them not
very reliable, so if they are passed through Research and Development this
way they need to fully support them so we customers aren't just left holding
the bag. When one of them is not easily solved and you can't reach anyone
your just stuck.

No matter what I try this problem doesn't go away. No other options come up
besides that same process over and over again, and it doesn't ever give me
any clue as to what this error is, where it is; I didn't even get that list
of numbers you sometimes get with an error message. It's extremely vague.

I just re-loaded all of Office XP Professional Special Edition about a week
ago after having my computer fixed and Windows 98 re-loaded, and in this
short time Publisher is already malfunctioning. In order to reach the correct
department to re-register everything I had to be trasferred 3 times just to
complete that. (A different person handles each required stage). I think the
entire process took about 3 hours and I had to type in numbers for each
seperate program in the suite and they had to give me a general confirmation
number over the phone for the overall suite and manually activate everything
from where they were. It was a real hassel because I'd already registered it
when I bought it but had to do it all over again when I re-loaded everything
and they had to give me some new numbers in order for the registration to
take. Some numbers covered certain CDs but not others, and one had no number
on it and they had to give me one from a special department. I wonder if all
this might interfere with the program's reliability? It almost seems they've
made it so complicated that the program can't read itself in order to
function properly without failing.



"JoAnn Paules [MSFT MVP]" wrote:

> Specifically what error message did you get?
>
> --
>
> JoAnn Paules
> MVP Microsoft [Publisher]
>
>
>
> "Pippit" <Pippit@xxxxxxxxxxxxxxxxxxxxxxxxx> wrote in message
> news:18B7B436-D26F-4D82-89CC-F0F215DA1341@xxxxxxxxxxxxxxxx
> >I was just about to print a greeting card I designed and then the blue line
> > at the top dimmed and then brightened and then I got an error message
> > which
> > said Can't Print Because of Error Message.
>
> (snip)
>
>
>
.

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